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Yyyyyy x. yyyyyy

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Driven, focused, and knowledgeable Strategic Leader with 20+ years of experience and a proven ability to lead others and oversee daily technical operations within fast-paced environments. Experienced in leading large-scale technical projects, supervising both local and off-shore staff members, creating technical training materials, and supporting positive vendor relationships. Highly adept in improving productivity levels in addition to maintaining strong communication with clients, internal teams, and members of executive management


Key Competencies


Operations Management Technical Project Management Staff Training Vendor Management

Cost Reduction Off-Shore Resource Management Technical Writing/Training Attention to Detail

Process Improvement Oral/Written Communication Staff Management/Mentoring


Professional Experience

Staples Inc., Framingham, MA 1998-Present

IT Consultant, Network and Telecom Operations (2015-Present)

  Direct day to day IT project operations within a fast-paced environment with a focus on increasing productivity and operational efficiency levels

  Oversee technical projects which included network bandwidth upgrades, managed key vendor relationships, and supported a network/telephony infrastructure for a group of approximately 1,200 retail store locations

  Supervise offshore project teams which required providing individualized coaching and training along with handling employee relations issues

  Review and diagnose network/telecommunications problems, schedule preventative maintenance for internal systems, and act as an internal escalation point

Project Manager, US Retail Store Operations (2012-2015)

  Managed large-scale technical/IT projects in support of over 1,300 retail stores throughout the United States

  Led the design and customization of a POS application which included working with Toshiba and IBM, created innovative standard operating procedures, direct new product and/or program launches, and monitored customer service metrics

  Instrumental in creating system functionality updates, identifying project scope, and ensuring project requirements were followed


IT Consultant, Telecom Operations/Engineering & Network Operations (2003-2012)

  Coordinated IT logistics within the organization which included acting as a technical advisor for key business partners and assisting in the design of a retail telecom strategy

  Created comprehensive configurations for both hardware and software systems, ensured business metrics/goals were achieved, and consistently reduced operational costs

  Recognized as the Project Lead for several large-scale technical projects which included Cisco IPTel Pilot, Vertical Instant Office O/S upgrades, Symantec v.11 Rollout, Mobile Kiosk Pilot, Retail Network Bandwidth Updates, and Network/telecom Hardware Refresh

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Staples Continued:

Sr. Technical Analyst, Retail Technical Services (2000-2003)

Technical Analyst, Retail Technical Services (1998-2000)

  Directed technical operations within several internal departments with a concentration on leading IT specific projects, managing vendor relationships, and building positive relationships with internal departments

  Designed innovative wireless strategies which included mobile printing and wireless handheld replacements in addition to leading the deployment of Access Point kiosks within retail store locations

  Supported large-scale projects which included the deployment of 2nd RF units to retail stores, networking/phone system upgrades, and the deployment of UPS Ship Center devices to retail stores in the United States


Additional Professional Experience Includes: Retail Operations Manager, Buck A Book (1991-1998)

Education & Training


Bachelor of Science, Industrial Management, University of Lowell, Lowell, MA


Completed Training Includes: ITIL v.2, Conflict Resolution, Power and Systems Organization Workshop, Introduction to Cisco Networking Technologies, Cisco Call Manager Administration, Cisco IP Telephony, Introduction to UNIX, A+ Certification Training, Administering and Supporting Microsoft NT, Microsoft NT Core Technologies, and Introduction to Project Management


Technical Skills


Proficient in: Cisco CUCM with VoIP, Cisco 2900 Series Routers, Cisco Catalyst Switches, and Checkpoint Firewall


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