• Skilled in steering complex projects to an on time finish, focusing heavily on maintaining adherence to policies, procedures and regulations.
• Dynamic leadership abilities, key to conducting highly effective training for new and existing employees.
• Proven track record of streamlining process improvement initiatives to increase efficiency and pinpoint weaknesses in existing operations.
• Possesses knowledge of HIPAA, medical terminology and insurance, as well as CPT/ICD-9 coding.

Maine Coast Memorial Hospital 2013-2014

HIM Office Manager

• Fulfilled critical leadership position, with associated duties including human resource management, and oversight of 15+ employees.
• Streamlined process improvement initiatives, resulting in increased efficiency throughout daily operations.
• Leveraged excellent interpersonal communication skills to cultivate positive relationships, provide top notch service and resolve inquiries.
• Maintained adherence to hospital, state and federal regulations.
• Contributed extensively to financial management, including accounts payable/receivable, expense reporting and performing daily cash-ups.

Key Achievements:

• Led successful revamping of filing system; successfully eliminated duplicate information and digitized all records.
• Conducted highly effective continuing education initiatives to educate provides and Medical Assistants on problem-focused visits and appropriate documentation requirements; implemented Dragon program.

PCHC Helen Hunt Health Center 2012-2013

Practice Manager

• Assumed integral management position, overseeing daily activities and human resource management for 80+ employees.
• Developed and implemented highly successful training programs for new and existing employees.
• Streamlined existing office operations, including data/record management, collection of outstanding funds and scheduling.
• Utilized strong communication skills to maintain open lines of communication between patients, physicians, administrative staff and executive leadership.
• Conducted effective training measures on various topics, including HIPAA, customer service and infection control.

Key Achievements:

• Successfully standardized processes across three practices; streamlined all operations to ensure workflow was cohesive and patient centric.
• Provided thorough coaching to physicians; ensured patient/physician time was utilized appropriately.
• Recognized with to date highest survey rating due to strong leadership and project management abilities.

State of Maine, Judicial Branch 2007-2012

Supervisor

• Assumed key leadership position, focusing heavily on providing thorough training, completing administrative functions and increasing efficiency throughout office processes.
• Oversaw human resource operations, including performance management, benefits administration, employee relations and payroll processing for 30+ employees.
• Formed positive relationships with vendors and construction crews, key to ensuring on time project completion, as well as favorable company terms throughout negotiations.

Key Achievements:

• Recognized for successfully managing large scale rollout project; converted 16 counties from analog to digital recordings.
• Collaborated extensively with high level government officials to maximize efficiency throughout project phases.

State of Maine, Judicial Branch 2005-2007

Administrative Assistant / Transcriptionist

• Provided excellent administrative support, with associated responsibilities including bookkeeping, transcription of recorded hearings and scheduling.
• Ensured quality throughout all day to day financial operations, including bookkeeping, banking and report generation.
• Utilized strong communication skills to maintain positive relationships between attorneys, court personnel and clients.
• Conducted thorough training for newly hired employees statewide.

Medical Office Administration & Medical Transcription Certificate, Omega Technical Institute, Brewer, ME

Associates Degree in Office Administration, Husson College; 1989.