Accomplished non-profit program manager with a consistent, proven track of achievement.

  Personable leader with outstanding listening, verbal communication and interpersonal skills to build and lead teams as well as educate key stakeholders about important subjects.

  Proficient with Microsoft Office Suite; Access; and SharePoint.

Program Management Strategic Planning Budget Management

Team/Volunteer Leadership Educational/Training Programs Results Analysis

Interviewing/Hiring Administration Management Community Relations

Regional Program Director, National Alliance on Mental Illness (NAMI) 2012-Present

  Reporting to the Executive Director, lead educational outreach programs in the Sacramento area.

  Manage a $15,000 program budget and the planning and delivery of educational information.

  Interview, hire, train and lead a team of 25 volunteers that inform students, teachers and administrators at middle and high school about the signs of mental illness or suicide and how to help those in need.

  Coordinate local Family-to-Family classes and community education sessions.

  Lead a team of four office staff as well as the incoming telephone line that provides resources to families.

  Manage a 250-member database and all membership payments, and prepare monthly financial reports.

Achievements:

  Educated more than 500 high school students and 75 school teachers and administrators.

  Prevented two youth from attempting suicide after providing training to their peers and school staff.

Previously:

Full-Time Caregiver 2008-2011

  Provided full-time to my late husband that suffered from Alzheimer s disease.

Technical Writer, Wells Fargo (Temporary Contract Assignment) 2007

  Demonstrated stellar writing skills and worked collaboratively with team members to complete projects.

Technical Writer/Business Analyst, YOH-IT 2002-2006

  Gained the trust, confidence and respect on management to provide training on best practices.

  Drafted and edited content for special projects, user guides, PowerPoint presentations and newsletters.

Strategic Alliance Manager (promoted from Project Coordinator), Agilent Technologies 1999-2001

  Promoted to Strategic Alliance Manager and successfully negotiated a $50,000 refund for unused software license fees while managing relationships with 18 vendors.

  As Project Coordinator, generated and implemented resource projections, cost analysis, purchase order consumption analysis and related reports on behalf of project managers.

Business Process Analyst, Hewlett-Packard (HP) 1999

  Led more than 30 training classes, including writing all training materials.

Master of Human Resources, Organization Development, University of San Francisco; earned 2001

Bachelor of Business Administration, University of Portland

Project Management Certificate, California State University

Train the Trainer Certificate, California State University

Certified to Teach Family-to-Family Programs

Alzheimer s Association:  Caregiver Support Group Facilitator, Advocacy Committee 

  Served as Caregiver Support Group Facilitator for six years; been affiliated with organization, 10 years.

Parents Cooperative Community: President, Board of Directors

  Served as President, one year; been affiliated with the organization, four years.

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am an accomplished non-profit program manager with a consistent, proven track of achievement. As a personable leader with outstanding listening, verbal communication and interpersonal skills, I have built and led teams as well as educated key stakeholders about important subjects. For example, as Regional Program Director for the National Alliance on Mental Illness (NAMI) since 2012, I have educated more than 500 high school students and 75 school teachers and administrators about the signs of mental illness or suicide and how to help those in need. As a result of the program, two attempted suicides were prevented.

Reporting to the Executive Director, I lead educational outreach programs in the Sacramento area, which includes managing a $15,000 program budget and the planning and delivery of educational information. I also

interview, hire, train and lead a team of 25 volunteers that inform students, teachers and administrators at middle and high schools. Furthermore, I coordinate local Family-to-Family classes and community education sessions. Additionally, I lead a team of four office staff as well as the incoming telephone line that provides resources to families.

I hold a Master of Human Resources in Organization Development from University of San Francisco. I am also Project Management and Train the Trainer Certified, and also Certified to Teach Family-to-Family Programs.

In the community, I have been Caregiver Support Group Facilitator, Advocacy Committee, for the Alzheimer s Association the past six years. I ve also President, Board of Directors, for the Parents Cooperative Community, since last year.

As your leader, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

916-203-8230