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Results-driven Professional seeking a rewarding career opportunity in human resources.
- Strong organizational, interpersonal and leadership skills.
- Demonstrated ability to perform independently and as a team contributor.
- In-depth knowledge of the automotive industry obtained throughout 10 years of hands-on experience.
- Excellent analytical problem-solving skills with a proven track record of meeting timelines and exceeding expectations.
- Bilingual in Spanish and English.
Attention to Detail
Automotive Industry Knowledge
Written & Oral Communication
North Park Lexus of San Antonio, San Antonio, TX 2007-Present
- Demonstrate strong interpersonal communication skills throughout daily interactions with customers; deliver high quality customer service.
- Utilize excellent organizational abilities to compile data and analyze financial information.
- Ensure on-time completion of tasks in a deadline driven environment.
- Identify customer needs and make knowledge based vehicle recommendations to ensure satisfaction.
- Continually receive recognition for top notch customer service and generating referrals.
Sales Assistant (2011-2012)
- Provided direct support to Master Certified Consultant.
- Utilized highly effective sales strategies to assist Lead Salesperson to regain #1 recognition.
- Assisted in identifying client needs and making knowledge based recommendations to promote appropriate vehicles.
- Heavily involved in all phases of sales cycle; conducted thorough follow up to ensure satisfaction.
Head Valet (2009-2011) | Service Valet (2007-2009)
- Received merit based promotion due to strong leadership abilities.
- Exemplified strong customer service and interpersonal skills throughout daily interactions.
- Ensured on-time completion of tasks; collaborated extensively with team members to increase efficiency.
- Provided critical support to Service Advisors.
- Implemented various tactics to enhance overall customer experience.
Bachelor Degree in Business Administration, UTSA, San Antonio, TX; 2011
Lexus Commitment to Perfection Tests, San Antonio, Dallas, Houston, TX; 2011-2017
Master Certified Sales Associate | Senior Certified Sales Associate | Certified Sales Consultant
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