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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx







Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include extensive management and human resource experience. I have applied my skills and knowledge toward implementing highly effective process improvement initiatives to optimize efficiency throughout daily operations. To complement this background, I am skilled in recruitment, management of employee relations and monitoring employee performance.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.




Yyyyyy x. yyyyyy



Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Profile of Qualifications


  • Results oriented Leader with over 15 years of experience overseeing human resource operations.
  • Demonstrated ability to build and manage high performance teams; critical to increasing sales revenue within fast paced environments.
  • Dynamic interpersonal communication, organizational management and relationship building abilities.
  • Possesses linguistic fluency in English and Spanish.


Key Areas of Expertise


   Human Resource Services

   Training & Development


   Relationship Management

   Process Improvement

   Interpersonal Communication


Professional Synopsis


Publicis Touchpoint Solution, Bethlehem 2016

Pharmaceutical Customer Service Associate

  • Leveraged strong interpersonal communication skills to establish relationships with clients, provide top notch service and conduct thorough follow ups to ensure satisfaction.
  • Provided education to patients and physicians by distributing effective materials.


TD Bank, Bethlehem 2011-2016 Assistant VP Store Manager II

  • Fulfilled key leadership position, with responsibilities including oversight of daily human resource operations, conducting marketing analysis, business plan creation and direct management of 8+ staff members.
  • Associated duties included performance management, regulation/policy compliance and increasing engagement of 200 employees.
  • Implemented highly effective strategies to grow existing client base, including networking, cold calling and establishing key relationships.
  • Heavily involved in on boarding process, including recruitment, interviewing and training.
  • Collaborated extensively with executive level management to streamline daily operations.

Key Achievements:

  • Successfully grew sales by $5.6M in 2011, $4.7M in 2012, $10M in 2013, $2.5M in 2014, $1.3M in 2015 and $29M in 2016.
  • Received merit based promotion due to strong leadership and sales abilities.
  • Increased loan portfolio; residential mortgages and small business loan by $2M in 2011 and $3M in 2012.
  • Ranked within top 10 in all metrics out of 289 sales managers


Bank of America, Bethlehem 2007-2011

Branch Manager

  • Oversaw daily operations, with associated responsibilities including management of 10 staff members, business development initiatives and human resource services.
  • Developed and implemented highly effective training processes to increase employee performance and customer satisfaction.
  • Managed high profile client accounts, including Sands Casinos Resort, Lehigh University, Home Depot, Lowe s and Applebee s.

Key Achievements:

  • Continually recognized as a top performer, grew revenue by 152% in 2007, 137% in 2008, 115% in 2009 and 108% in 2010.
  • Implemented effective strategies to increase customer satisfaction by 30%.


Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


The Limited Brands, Whitehall, PA 1999-2007

Store Manager/Sales, HR Manager

  • Assumed critical human resource leadership position, focusing on payroll processing, training programs and employee on boarding.
  • Demonstrated strong interpersonal skills while establishing and maintaining key client relationships.

Key Achievements:

  • Continually achieved and surpassed existing sales goals; implemented effective strategies resulting in $5.5M in sales revenue.



Bachelor of Arts in Business Administration, GPA: 3.5, Muhlenberg College, Allentown, PA

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