Yyyyyy x. yyyyyy

Senior Systems Administrator

Windows & UNIX/Linux Operating Systems ~ Customer Service ~ Capacity Planning

Team-Building & Leadership ~ Process Improvements ~ Vendor Relations ~ Technical Training

         Possess substantial and international experience in a vast range of IT arenas such as server/system/network administration, LAN/WAN design, network security, high-level technical support, virtualization, scripting, and database management.

• Proficient at applying disaster recovery plans to safeguard business-critical and confidential information.
• Advanced capabilities in scrutinizing, diagnosing, and rectifying challenging technical issues and thoroughly documenting procedures.

• Proven skills in onsite and remote problem solving and swiftly responding to user requests and problems.

         Excel at pre-/post-sales support, conducting infrastructure business analysis, and guiding systems deployment.

         Demonstrated strengths in leading teams throughout all project phases from initiation to successful closure.

         Extremely well-versed in technologies such as ISDN, TCP/IP, Fibre Channel and iSCSI.

Nexsan Technologies Inc., Escondido, CA, 2003 to Present

Global IT Director

         Spearhead the complete spectrum of IT operations encompassing hardware infrastructure, switching, LAN & WAN administration, telephony, system back-ups, IT security, network monitoring, and performance-tuning.

         Expertly administer Windows and Linux servers, and resourcefully virtualized existing infrastructure by using both VMware and Hyper-V to boost productivity.

         Replaced proprietary email system with a distributed Microsoft Exchange 2007 infrastructure to enhance efficiency for 250+ end users.

         Installed helpdesk software to streamline technical support management and elevate internal customer satisfaction.

         Implemented MPLS IP-based global network linking all US sites and primary UK site which enabled failover to standby T1 links in the event of a primary network malfunction.

         Decisively replaced analog PBX system with Cisco Call Manager and Unity Messaging VoIP to more effectively meet the needs of callers worldwide.

         Introduced Cisco Call Center Express to enable support calls to be queued and distributed fairly to support team while monitoring and recording calls for quality assurance purposes.

         Contribute to driving sales productivity by performing capacity planning for installation of MS Dynamics CRM 4.0.

Invitrogen Corporation, Carlsbad, CA, 2002 to 2003

Senior Systems Administrator

         Maintained continuous uptime for customer-facing web service systems, including a 100-node Linux cluster which supported computer intensive database searches for biotechnology products.

         Interfaced between scientists and IT to facilitate deployment of new cutting-edge bioinformatics applications.

         Teamed with programmers in code design, source control, and code deployment.

         Proactively compiled system metrics to support and optimize utilization, throughput, and capacity planning.

CyberDoc, Berkeley, CA, 2001 to 2002

Network / System Consultant

         Headed installation, configuration and set-up of Solaris, Windows NT, Windows 2000 and Linux servers.

         Installed and administered Microsoft Exchange Server to increase email security and reliability.

Continued ►

Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

         Performed in-depth network planning and implementation for clients and advised in security solutions such as hardware VPNs.

         Delivered high-level system support to rapidly resolve a wide range of technical issues.

Dot Hill Systems Corporation, Carlsbad, CA, 2000 to 2001

Senior Engineer, International Applications Engineering

         Orchestrated configuration and set-up of Solaris, Windows NT, Windows 2000 and Linux servers on storage area networks, and supported sales engineers in accurately configuring storage area networks.

         Reliably provided informative and compelling technical information at product roll-outs and seminars to promote company s offerings.

National Australia Bank, Melbourne, Australia, 1998 to 1999

System Administrator (Independent Consultant)

         Actively supported Global Wholesale Technology department by providing comprehensive UNIX, networking, and Sybase expertise for Global Market Risk Analysis and Reporting system.

Virtual Business Networks, Melbourne, Australia, 1996 to 1999

Owner / Director

         Championed full-scope company operations, providing small businesses with internet services and system integration services involving Linux servers, clusters and gateways.

         Installed and configured Linux-based gateways and firewalls, Sendmail, DNS, and Apache.

Ericsson Australia Pty. Ltd., Preston, VIC, 1994 to 1998

System Administrator (Independent Consultant)

         Delivered influential UNIX and networking expertise in support of a major project to implement an Ericsson AXE and Alcatel S12 UNIX-based exchange management system.

Hewlett Packard, 1994

System Administrator (Independent Consultant)

         Designed, implemented, analyzed, troubleshot and administered LANs and WANs on behalf of a System Support Organization.

         Installed, configured, enhanced, and updated HP-UX systems according to defined requirements.

Tekelec Incorporated, Calabasas, CA, 1991 to 1993

Manager of Software Tools and Architecture

         Directed and supervised team of five programmers in creating applications for data communications protocol simulation and monitoring test equipment.

         Co-designed UNIX-based protocol analyzer and simulator, Chameleon Open Diagnostic System .

Operating Systems: UNIX (SVR3/Interactive, SVR4/Solaris 2,7,8,9, HP/UX 9, HP/UX 10, HP/UX 11), AIX, UNIX (BSD/SUNOS 4), Windows XP, Windows 7, Windows 2000 Server, Server 2003, Server 2008, VMware ESX, Linux (Red Hat, Gentoo), Linux Clustering, Hyper-V

Languages: C, COBOL, APL, FORTRAN, SQL, Perl, Java, PHP, Shell Scripting

Databases: Oracle, Informix, Sybase, MS SQL Server (2005, 2008), MySQL, PostgreSQL

Networking: TCP/IP, SMB/CIFS, Fibre Channel, iSCSI, NFS

Software & Tools: Apache, JBoss, Tomcat, Resin (Caucho), WebSphere, IIS, Sendmail, PostFix, Bind, NTP, SSH, SSL, Symantec NetBackup, Symantec Volume Manager, SCCS/RCS/CVS, MS Exchange, Perforce SCM, Microsoft Office

IP Telephony: Cisco CM, Cisco Call Center Express, Cisco Unity

Computer Science, Hendon Polytechnic, London

Yyyyyy x. yyyyyy

DATE

HIRING AGENT NAME

COMPANY NAME

ADDRESS

CITY/STATE/ZIP CODE

Dear__________________:

I am seeking a challenging opportunity as a Senior-level Systems Administrator and am submitting my resume for your review.

I am excited to build a rewarding career with your organization, and can offer more than 20 years of experience in all facets of IT operations with specialization in managing Windows and UNIX operating platforms and associated applications. I am also well-versed in LAN and WAN design, task automation, virtualization, Exchange administration, and telephony among other areas.

Currently, as the Global IT Director at Nexsan Technologies, I govern all aspects of information technology in a hands-on and highly visible capacity. I excel at driving high-impact process improvements and possess highly-developed talents in helpdesk functions, staff leadership, procedural development, project coordination, and vendor management.

As this is just a sampling of my job history, please refer to the accompanying resume for additional experience. I look forward to speaking with you personally, as I believe the sum of these aforementioned reasons will prove me to be a valuable asset to your hospital. Thank you for your consideration.

Sincerely,

Yyyyyy x. yyyyyy