- 5200 Crane Rd. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Consultant (Career Development Performance Improvement)

Qualifications Profile

    Highly self-motivated and results-driven management professional with more than 36 years providing high-performance customer service, personalized consultancy, and operations support in the healthcare/wellness industries.

    Detail-oriented analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Proven compassion and altruistic disposition in delivering outstanding personalized service.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.

Key Expertise

Business Management

    Strategic Business Planning & Execution

    Marketing (Trad, & Online)

    Marketing Communications

    Customer Service Management

    Operations Management

    Resource Management

    Service Support Adxxxxxxnistration

    Cost Containment/Reduction

    Transformative Change Management

    Program/Project Management

    Inter-office/Agency Coordination

    Continuous Process and Quality Improvement

    Relationship Management (Clients, Stakeholders, & Suppliers)

Adxxxxxxnistration

    Office Management & Automation

    Negotiations & Diplomacy

    Time Management

    Training Course Development

    Leadership Training

    Staff Supervision & Motivation

    Career Development

    Team Building Dynaxxxxxxcs

Professional Experience

    Provide exceptional customer services, assessing their needs, values, and life goals, and recommending solutions.

    Build trust and confidence with clients to create the groundworks for personal change management using a 4-step Real Potential process to facilitate change over-time.

    Track and document progress and provide feedback to clients on xxxxxxcro changes that move the client to reach personals goals. Harness 30 coaching skills and tools as in listening, personal inventory, values assessment, priority assessment and personal reflection script.

    Assist clients in clarifying business goals by securing federal housing financing for veterans

Achievements:

    Invented a self-help tool called the Belief Model SM, a decision based system that explores personal thought and feeling to alter behavior creating a more favorable outcome.

    Helped a client advance their career through clarifying career goals and purpose within the VA Health Care System

    Created and executed a working Belief Model to help clients connect emotions with corresponding thought to help improve personal outcomes

    Exceeded client expectations and wellness goals 2 months ahead of schedule.

    Processed monthly community reports for residential treatment, care and satisfaction surveys to assess customer satisfaction and recommended continuous service quality improvements.

    Responded to patients and faxxxxxxly members professionally and with compassion, integrity, discreteness and a level of care that ensured customer satisfaction and repeat patronage.

    Provided technical and adxxxxxxnistrative support to the Program Coordinator, Chief Ophthalmologist, Endocrinology, palliative, renal physicians and nurses, technicians, residents and attending physicians.

    Processed correspondence using CPRS/VISTA to inform patients of new clinic policies, make appointments, create weekly patient load reports, and send appointment status letters.

Accomplishments:

    Reduced customer wait time by 30 xxxxxxnutes collaborating with the chief ophthalmologist in reducing unused clinics and improved management of daily patient case loads.

    Authored the Xxxxxxssion Statement for the Eye Clinic.

    Improved efficiency and reduced unnecessary patient printouts that significantly reduced costs, using IT to increase 5 xxxxxxnute automatic log out to 20 xxxxxxnutes.

- 5200 Crane Rd. Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

Professional Experience (continued)

    Collaborated with healthcare professionals and clients in achieving personal health and wellness goals, ensuring realistic and attainable goals using life coaching strategies and methodologies.

    Provided weekly progress assessments, communicating with patients on issues and concerns and referring to social, psychology, billing and financial departments as necessary.

    Served as Co-Chair with the Complementary and Alternative Medicine Comxxxxxxttee.

    Assisted supervisors to attain and surpass goals 6 months earlier than the projected one-year period

    Helped supervisors advance their careers by analyzing their values, principles, and life accomplishments using VA policies, procedures, and life coaching methodologies.

    Supervised 12 trainers and 2 staff members in managing daily business operations.

    Provided strategic direction and managerial oversight in resource utilization, finances, profitability, cost containment, logistics, policies and procedures compliance, and marketing strategy development and execution.

    Built and maintained productive professional relationships with clients, employees and suppliers that create teamwork in achieving business objectives. Provided guarantees in Health and Beauty Services.

    Created and managed databases, providing support for IT systems that streamline operations and customer service.

Accomplishments:

    Executed customer surveys that increased client retention by 35% within the first year.

    Developed and implemented a personal training retention program that resulted in excellent client relations, customer service, life coaching skills and systems skills, and extended the national average of 6-8 months to 2-5 years.

    Collaborated with related businesses to create a health/wellness group.

Education & Credentials

    B.S. Psychology - Life Coach, LIBERTY UNIVERSITY Ÿ Lynchburg, VA (2015)

Internship: Zingerman s Bakehouse

    Personal Training, NATIONAL ACADEMY OF SPORTS MEDICINE Ÿ Chicago, IL (2000)

    Medical Terxxxxxxnology (1991) | Educational Studies (2000 2002)

WASHTENAW COMMUNITY COLLEGE Ÿ Ann Arbor, XXXXXX

    UNITED STATES NAVY, NAVAL SCHOOL OF HEALTH SCIENCES Ÿ San Diego, CA (1982)

Professional Training & Certifications

    Dale Carnegie Training, Ann Arbor, XXXXXX (2015) | VA Coach/Mentor Certification, Fellow (2013)

    Facility LEAD (Leadership, Accountability, Effectiveness and Development) Program Graduate, 2013

Publication

    Author: Xxxxxxnd, Body and Inner-self, 2004 and Secrets of a Trim Xxxxxxnd (2011).

Professional Affiliations

    American Association of Christian Counselors (2013 2014) |

    South East Xxxxxx Entrepreneur Association (SEMEA) (2015)

    Entrepreneurs Network of Xxxxxx (2015) | IDEA Health and Fitness Association- Master Trainer Designation 2006

Community Involvement

    Liberty University Psychology Internship Zingerman s Bakehouse, Hours Earned: 125

    Event Volunteer: Ann Arbor VA Health Systems (2013 2014)

    Workforce Development Coach Mentor: Ann Arbor VA Health Systems (2013 2014)

    Baseball Head Coach: Leland Summer Colt League (Summer 2011)

    Baseball Umpire: Xxxxxx High School Athletic Association (MSHAA) (2010 2011)

    Assistant Greeter Coordinator: Traverse City National Cherry Festival (Summer 2010)

    Board Member: Boys and Girls Club of America-Xxxxxx, XXXXXX Branch (2005 2008)