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Human Services Professional
Program Intake Process ~ Operations ~ Report Preparation ~ Team Leadership ~ Staff Training
Procedure Development ~ Advocacy ~ Crisis Management ~ Public Relations ~ Executive Support
Compassionate, personable, and able to leverage strong knowledge of community and government resources to assist individuals in accessing available programs, services and sources of assistance.
Outstanding supervisory skills span training, mentoring, scheduling, and performance management.
Diligently enforce stringent adherence to ethical, regulatory, and confidentiality policies.
Well-versed in domestic violence against women, addictions, homelessness, and seniors issues.
Proven skills in mediation, screenings/intake procedures, outreach, benefits, and customer service excellence.
Sound capabilities in creating and maintaining spreadsheets, charts, reports and databases to maintain and organize vital business, event, fiscal and project information.
Software knowledge includes Microsoft Office (Word, Excel, PowerPoint, Access, Outlook), Raiser's Edge, QuickBooks and Photoshop.
New York City Department of Human Resources Administration, New York, NY, 2015 to Present
Intake Supervisor / Community Coordinator IDNYC Program
Spearhead intake operations at one permanent and one mobile location for newly-launched (2015) municipal identification program.
Train, mentor, supervise, and direct team of 13 personnel, consistently emphasizing quality customer service and enforcing confidentiality of applicant data.
Devise work schedules, delegate assignments, prepare regular reports on employee performance, and conduct frequent staff meetings to share program information.
Hold accountability for adequate staffing at program locations to meet applicant volume.
Received overall rating of "Very Good" on bi-annual performance appraisal.
Achieve and sustain productive site operations despite major policy, staffing and technical obstacles.
Consolidated Edison of New York, New York, NY, 2012 to 2015
Executive Assistant (Temporary)
Accurately read and documented customers gas and electric meter readings to support Billing department.
Conducted field investigations at customer premises to verify potential emergency conditions and inspected gas meters periodically to ensure customer safety.
Played a key role in building high-performance teams by effectively delivering new hire field training in procedures and safety practices.
CTI Metropolitan Staffing, New York, NY, 2012
Executive Assistant (Temporary)
Delivered full-scope executive assistance inclusive of calendar management, meeting logistics, business correspondence, report generation, invoice processing, and data gathering.
Maintained up-to-date spreadsheets and databases, ordered office supplies, performed basic bookkeeping, and prepared critical documents for executives, committees and Boards of Directors.
NYC Department of Cultural Affairs, New York, NY, 2008 to 2010
Secretary to the Commissioner
Supported Commissioner, Chief of Staff, and Executive Assistant through expertise in project management, stakeholder relations and communication, telephone reception, appointment scheduling, and travel logistics.
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Professional Experience continued
Authored and reviewed official correspondence, briefings, memoranda, special reports, and meeting materials.
Applied sharp organizational skills toward planning, coordinating and executing special events, award ceremonies, seminars and other agency initiatives.
Estee Lauder Companies, Inc., New York, NY, 2008
Assistant to Vice-President of Community Outreach and Corporate Archives
Governed broad-based administrative functions and needs of VP including schedule, agendas, documentation, and arrangements for committee, board, and community outreach events.
Scheduled and reserved conference rooms, and arranged catering for company events.
Continuously explored new approaches to streamline and expedite complex administrative, financial, and operational processes.
Breast Cancer Research Foundation, New York, NY, 2007 to 2008
Administrative Assistant (Intern)
Contributed polished administrative talents toward maintaining records management systems, answering incoming calls, ordering supplies, assisting with fundraisers, and using QuickBooks for accounting tasks.
Efficiently inputted donations and updated demographical information of donors in Raiser's Edge database.
LASH GROUP, Charlotte, NC, 2005 to 2007
Promoted from initial role as Benefits Specialist based on exceptional performance, dynamic interpersonal skills, and inherent leadership savvy.
Confirmed patient eligibility and delivered reimbursement services to facilitate critical patient access to medications, procedures, and services.
Counseled and advised patients regarding access options, researched claim appeal processes, and practiced excellent follow-up with patients, physicians, and payers to advise on status of reimbursement process.
Trained, mentored and coached new hires on reimbursement policy and procedures.
Educated and informed patients of Medicare Part D plan and Low-Income Subsidy (LIS) offered by Social Security Administration.
Pre-screened patients to determine potential eligibility for LIS and maintained associated databases.
Contacted insurance companies to verify prescription coverage for applicants of Patient Assistance Programs.
Mount Sinai Hospital, New York, NY, 2009 to Present
Sexual Assault & Violence Intervention Advocate
Provide confidential counseling, advocacy, support and referral services to survivors of sexual assault and intimate partner violence by serving on-call at Mount Sinai s emergency room.
Seamlessly liaise among hospital staff, police department, and referral partner agencies to optimize cohesive efforts and follow-up care.
Prior Volunteer Experience:
Volunteer, A More Perfect Union, New York, NY, 2009 to 2011
Mediation Apprentice, Safe Horizons, New York, NY, 2009 to 2011
Job Coach / Graduate Committee Member, Coalition for the Homeless, New York, NY, 2008 to 2011
Candidate, Bachelor's Degree, City College of The University Of New York, New York, NY
International Study: Argentine History & Human Rights, City College, Buenos Aires, Argentina, 2011
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HIRING AGENT NAME
Please accept this letter and accompanying resume in application for the (INSERT TARGET POSITION) position that is currently available. In advance, thank you for your time and consideration.
In addition to substantial human services experience including volunteer work, I offer considerable talents in administrative operations, personnel training and supervision, and executive assistance. My vast experience across program administration, office coordination, intake management, and report writing capacities certainly indicates my versatility and ability to drive positive business transformations in any environment. To complement these qualifications, I offer excellent planning, employee relations, communication, and staff leadership skills.
If chosen to join your team, you will appreciate my energy and enthusiasm exhibited in daily endeavors and my rapid transition into your office. I am certain that I am an ideal candidate for this opportunity and look forward to interviewing with you in the near future. Please call me anytime at the numbers listed above to schedule a time to meet.
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