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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Qualifications for Manager Audio / Visual

Details-Focused Professional Committed to Meeting or Exceeding Company- / Client-Specific PSAV Objectives


Audio / Visual Management Team Building Training / Development Process Optimization

Department Start-Ups Project Management Project Scheduling Key Workxxxxxxow Prioritization

New Business Development Contract Negotiations Vendor Relations System Control Specifications

Multimillion-Dollar Sales Event Planning Client Relations Customer Service Quality Control Compliance


Highly Accomplished Leader who offers 17+ years of PSAV experience to promote dynamic and innovative technology-driven results in alignment with a company s vision, value, and goals. Visionary Professional who rises above challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving market scenarios. Out-of-the-Box Thinker who contributes knowledge of state-of-the-art audio / visual and film projection technologies, control and AutoCAD systems, and software. Excellent Communicator who develops relationships with executives; sales, business, and technology teams; vendors; and clients.


Professional Synopsis


Four Seasons Resort Orlando at Walt Disney World Resort 2014 Present


Event Technology Director PSAV

Capitalize on the opportunity to lead forward-thinking event technology initiatives for this global 5-star resort, including coordinating and managing all facets of department-specific team building, training / development, financials, operations, vendor relations, and customer service. Expertly lead weekly and monthly forecasting meetings with JW Marriott and Ritz Carlton teams while personally managing all budgeting and forecasting. Collaborate with sales managers in developing new strategies to capture business, and work with hotel sales teams.


  Served as a go-to leader of the Opening Team for the property s newest luxury resort.

  Consistently close all high-level profitable events for both Four Seasons Orlando and PSAV.

  Developed lasting relationships with partners and vendors to ensure success of the department.

  Built profitable multi-department relationships with Grande Lakes to optimize hotel communications.


JW Marriott Orlando, Grande Lakes The Ritz Carlton Orlando, Grande Lakes 2007 2014


Director of Sales PSAV (2011 2014)

Directed multimillion-dollar sales within a highly competitive Central Xxxxxx market, including collaborating with sales managers to develop dynamic new strategies to capture business. Liaised among sales teams to close high-level events for Grande Lakes and PSAV. Drove business growth by recruiting, training, mentoring, and managing a solutions-focused team of associates, and evaluated hotel turnovers to assign groups to correct sales manager.


  Continually achieved repeat year-after-year business to proactively increase sales.

  Increased sales team-led revenue from $8.5 million to $9.8 million, equal to a 15.3% boost.

  Consistently promoted creativity and technology as the recognized Orlando leader within PSAV.


Event Technology Sales Manager PSAV (2007 2011)

Strategically steered establishment, development, and management of a results-centric Audio / Visual Department with the intent to aggressively compete against local production companies to capture larger general sessions in the Orlando metro area. Built and sustained lucrative vendor relationships to assist the department in transitioning to a state-of-the-art technology leader. Contributed sharp analytical abilities toward reviewing financial statements, sales and activity reports, and performance data to measure productivity while determining areas requiring cost reduction. Optimized use of labor resources by scheduling shifts and prioritizing workxxxxxxow.


  Recognized as the leader in event technology throughout the Orlando metro area.

  Continually met profit goals by reviewing staffing costs and rentals per sales forecasts.

  Established best practices across all department goals, objectives, policies, and procedures.

  Built repeat customers and event collaborations while increasing key sales and reducing discounts.


Renaissance Orlando at SeaWorld 2000 2007


Audio / Visual Operations Manager

Rapidly advanced from entry-level technician role to last-held leadership position responsible for A / V operations.




Undergraduate Mathematics Studies University of Puerto Rico


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