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Dynamic, Results-Focused Leader Committed to Optimizing Multi-Site IT, Project, Business, Operational & HR Initiatives
IT Consulting ￨ SharePoint Administration ￨ Strategic Analysis / Planning ￨ Roadmaps
Best Practice Methodologies ￨ Budget Control ￨ Process Optimization ￨ Quality Assurance
Project Management ￨ HRIS / HRMS Implementation ￨ Contract Administration ￨ Vendor Relations
Team Building / training ￨ Workflow Management ￨ Trends Tracking ￨ Risk Mitigation / Management
Highly Accomplished Leader who makes sound decisions to continually reflect positively on multi-site operations initiatives with a working style deeply rooted in ownership, team building, innovation, and collaboration. Top Performer who directs targeted project initiatives, streamlines budgets, meets CSAT processes, improves business metrics, and cultivates a strong company image. Six Sigma Green Belt who offers solutions-centric critical thinking for insightful, change-oriented results to align with a company s vision. Excellent Communicator who develops synergistic relationships with senior-level executives, business teams, vendors, clients, and / or business partners (i.e. Dell / EMC, VCE, Norwin Technologies, Microsoft, Unisys, AT&T), and who leads peers by example and with ethics and integrity.
IT Consultant Architecture Professional Services
Capitalize on the opportunity to lead forward-thinking project lifecycle management of services quotes, including gathering requirements from sales / pre-sales teams and / or Solutions Principal offering deliverables. Collaborate among Director of Professional Services, Account / Pre-Sales teams, Project Managers, Customer Service Manager, Solutions Principal, and technical expects to develop and produce BOEs / LOEs, SOWs, PCRs, and WBS. Gather requirements from sales / pre-sales teams and assist with completing Service Request Tools (SRT) templates, including tracking sales cycle on a weekly tracker, updating delivery calendar, and providing critical feedback. Lead strategic business development meetings and activities with Account Team, Sales, Solution Engineers / Principals, and Director of Professional Services with a primary focus on identifying, scoping, and proposing engagements. Expertly maintain LOE estimation tools.
Continually liaise among Senior Service Proposal Consultants with the CSPD team.
Successfully lead monthly reviews to improve SOWs, LOE / BOEs, and service rate fees.
Serve as primary interface in maintaining SharePoint domain, including handling vendor quotes.
Promote excellence in customers, pre-sales, and delivery while upholding superior CSAT processes.
Senior Human Resource Business Analyst
Utilized broad scope of industry knowledge toward directing the seamless merger of PeopleSoft Payroll and Human Resources into the Workday domain, including efficiently monitoring processes, preparing and loading imports to pay sheets, running interfaces, and producing extracts in preparation of merger. Proactively researched and resolved production issues, discrepancies, questions, and concerns while maintaining automated process with SharePoint workflows, forms, and templates. Expertly analyzed organizational needs requiring HR systems support by gathering, compiling, and interpreting data for new business requirements, including assessing regulatory and risk issues, identifying integration impacts, and implementing approved solutions. Directed small- to mid-sized HR projects and / or initiatives, including promoting efficient needs and / or feasibility assessments, system specification development, and project writing UAT test plans; writing and executing test scripts; performing test data entry; and reviewing test results and documenting problems encountered. Promoted change management and / or training plans to correspond to system and / or data changes, and resourcefully supported design and maintenance of operating model and / or production support plans.
Consistently ensured automated solutions aligned with business requirements.
Prepared comprehensive documentation and participated in internal / external audits.
Delivered integral input to business owners for design and execution of key communications.
Seamlessly completed year-end and year-begin tasks, table maintenance, reconciliations, and W2s.
Created training materials for functional applications relating to full suite of Payroll / HR applications.
Business Operations Manager (2013 2015)
Strategically steered operations on-boarding processes for new applications through a Workday domain, including recruiting, mentoring, and managing a top-performing team while providing ongoing training and professional development. Analyze core business processes and workflows while efficiently managing end-to-end project delivery processes via coordination of internal and client activities. Developed long-term project plans and resources, mitigated risk, and comprehensively updated efforts to ensure appropriate tracking and control of projects through SharePoint.
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Business Operations Manager (continued)
Developed detailed process maps, workflows, and business requirements.
Developed and integrated programs, plans, strategies, and processes to meet goals.
Built and sustained mutually beneficial client relationships to increase client-specific revenue.
Collaborated with Project Managers to identify risks and issues, as well as improvement opportunities.
Business Analyst ￨ SharePoint Administrator (2012)
Led targeted data-driven analysis of business processes and improvement implementations in the customer focus, efficiency, accuracy, and effectiveness of business processes. Expertly analyzed, identified, and conducted research to perform studies and surveys to obtain data to resolve issues and / or recommend solutions. Collaborated among clients to maintain technician awareness training and implement best practices and business processes. Accurately maintained SharePoint domain and delivery notifications. Coordinated project teams, planned and prioritized tasks, identified and distributed key resources, created workflows, and provided integral guidance and direction to project team members.
Continually identified project resources, created workflows, and led project team members.
Successfully tracked and distributed training webinars to technicians to uphold certifications.
Provided project management methodologies, including documenting minutes and tracking tasks.
Worked with SMEs to review, organize, identify, track, and distribute training webinars for technicians.
Supply Chain Analyst
Optimized supply chain initiatives via project coordination of detailed baseline reports through in-house technical resources, change management, milestone dates, service requests, inventory management, financials, and deliverables for numerous projects, including collaborating with SMEs to provide information necessary to complete projects. Developed desk manual policies and procedures, including creating, finalizing, and delivering purchase orders to supplier and accounting department via an Oracle module. Upheld end-user computer compliance tracking, including generating reports in tools, updating SharePoint workflow and DocuSign files, maintaining supply chain scheduling, and facilitating efficiency improvements. Continually supported Supply Chain Director, Managers, and Accounting Director.
Successfully implemented a decrease in parts shortages by 100%.
Achieved 100% in Root Cause Analysis and Quality Assurance Reports.
Led team projects to improve delivery processes / models and resourcing by 56%.
Generated significant improvements, including fewer mistakes and faster supply chain deliveries.
Branch Office Administrator
Contributed sharp analytical abilities toward accurately managing billing and processing of patient accounts, including promoting reconciliation and attending to queries concerning accounts. Managed verification of billing (ICD-9, CPT-4) and resolution of discrepancies with branch staff and / or the accounting department. Coordinated licensure verifications.
Expertly executed and analyzed payroll processing via timekeeping systems, scheduling, and reporting.
Senior Project Coordinator ￨ Business Analyst (Short-Term Contract)
Played a vital role in monitoring project-wide progress while proactively resolving issues and initiating corrective actions as required. Comprehensively managed high-volume project files to ensure all required documentation by IT-Oversight and KP-IT was accurate and completed during required stages of delivery. Delivered administrative support as an ongoing liaison among project management teams. Regularly provided status updates and reviewed general ledger to ensure accuracy.
Published project deliverables, budgets, accounting, and reports pertaining to EPIC.
Served as SharePoint Administrator tasked with maintaining all files and user permissions.
Bachelor of Science in Business Administration George Washington University
Association of Proposal Management Professional (APMP) (Pending)
Project Management Professional (PMP) ￨ Six Sigma Lean Green Belt Certificate
Negotiating Skills & Creating Win-Win Situations ￨ Toastmasters International Member
Leadership Management & Fundamentals of Project Management Certificate (LearnSmart)
Human Resource Management Certificate (LearnSmart) ￨ Supply Chain Certificate (LearnSmart)
Microsoft Office (Word, Excel, PowerPoint, Outlook) ￨ SharePoint ￨ Visio ￨ Peoplesoft ￨ Oracle ￨ Workday ￨ Salesforce
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