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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 abc@xyz.com xxx-xxx-xxxx
Experienced managerial and operations professional with strong experience within a variety of industries along with a keen ability to lead others and increase operational efficiency. Experienced in supervising cross-functional teams, developing standard operating procedures, and monitoring customer service levels. Equipped with a high level of communication and interpersonal abilities in addition to a strong background in effectively managing high-level projects and fostering positive relationships with co-workers, clients, and members of executive management. Current Non-Resident Property and Casualty Adjuster License
Key Competencies
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Operations Management Vendor Management SOP Development Time Management |
Complex Problem Solving Attention to Detail Microsoft Office Suite Staff Management |
Process Improvement Insurance Industry Conflict Resolution Claims Adjusting |
Key Accomplishment
Successfully scored over 97% or higher on annual claim audits for over 9 years in addition to improving call center production by over 20%
Experienced in overseeing 3 departments simultaneously along with creating comprehensive standard operating procedures
Professional Experience
Overby-Seawell Company 2006-Present
Claims & Escrow Operations Manager (2012-Present)
Customer Service/Escrow Operations Manager (2009-2012)
Claims Manager (2006-2009)
Directly manage a variety of administrative and operational functions within a fast-paced claims department with a focus on increasing productivity and efficiency
Review all property and automobile claims to ensure accuracy, ensure all internal standards are adhered to, and oversee escrow disbursement for property insurance payments
Utilize superior administrative acumen in order to develop the claim department budget in addition to supervising all team members within a customer service call center
Oversee several human resources functions such as recruiting/hiring, performance management, and employee relations such as termination and/or disciplinary action
Create and implement comprehensive standard operating procedures which focus on improving customer service levels, increasing efficiency, and fostering a positive work environment
SG Used Books 2005-2006
Co-Owner/Store Manager
Facilitated all daily operations within a successful book store which included maintaining customer relationships and overseeing all administrative functions
Utilized superior communication abilities in order to foster positive rapport with clients, vendors, and members of the community
Additional Professional Experience Includes: Claims Examiner, Overby-Seawell Company and Receptionist, Overby-Seawell Company
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