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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx |


Results-driven, highly adaptable professional eager to contribute broad array of experience to a progressive organization.




         Possesses top-notch leadership, organizational and process improvement skills with a track record of significantly increasing efficiency throughout daily operations.

         Recognized for the ability to maintain utmost quality control throughout day to day operations.

         Dynamic interpersonal skills, instrumental to cultivating positive relationships and maintaining open lines of communication.

         Consistently recognized for exceeding expectations in fast-paced environments.


Key Skills


  Leadership & Development

   Attention to Detail

  Process Improvement

  Quality Control


   MS Visio & MS Project

  Administrative Functions

  Interpersonal Communication

  MS Office Suite


Professional Synopsis


PB&A Inc., Austin, Texas 2007-2017

Quality Control Manager / Trainer

         Exemplified exemplary leadership capabilities while overseeing daily activities of 16 team members.

         Thoroughly reviewed all existing processes, identified opportunities and implemented innovative strategies to ensure utmost quality control.

         Leveraged strong leadership skills to conduct in-depth training to significantly boost team performance.

         Demonstrated a strong attention to detail while conducting in-depth reviews of documents and reports; compiled data and made knowledge-based recommendations to boost performance.

         Strategically developed test cases, plans and scripts.


JLB Builders, Inc., Jarrettsville, Maryland 2003-2017

Office Manager

         Performed various administrative tasks in a timely manner within a fast-paced office environment.

         Completed various human resource services, including processing of on boarding documents, monitoring performance and tracking employee time.

         Demonstrated a strong attention to detail while overseeing various accounting / finance operations, including accounts payable and accounts receivable management.


Previous Positions:

Engineering & Environment, Inc., Bel Air, Maryland; Quality Control Team Lead 2005-2007

Booz Allen Hamilton, Abingdon, Maryland, Senior Software Quality Engineer 2005

Focus Technology Consulting, Rockville, Maryland; Software Quality Assurance 2004

Raytheon Systems Company, Falls Church, Virginia, Operations Specialist 1995-2004

Allstate Insurance, Manassas, Virginia, Licensed Property & Casualty Sales Associate 1987-1995



Bachelor of Science in Computer Information Systems, Strayer University



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