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Results-driven, highly adaptable professional eager to contribute broad array of experience to a progressive organization.
Possesses top-notch leadership, organizational and process improvement skills with a track record of significantly increasing efficiency throughout daily operations.
Recognized for the ability to maintain utmost quality control throughout day to day operations.
Dynamic interpersonal skills, instrumental to cultivating positive relationships and maintaining open lines of communication.
Consistently recognized for exceeding expectations in fast-paced environments.
Leadership & Development
Attention to Detail
MS Visio & MS Project
MS Office Suite
PB&A Inc., Austin, Texas 2007-2017
Quality Control Manager / Trainer
Exemplified exemplary leadership capabilities while overseeing daily activities of 16 team members.
Thoroughly reviewed all existing processes, identified opportunities and implemented innovative strategies to ensure utmost quality control.
Leveraged strong leadership skills to conduct in-depth training to significantly boost team performance.
Demonstrated a strong attention to detail while conducting in-depth reviews of documents and reports; compiled data and made knowledge-based recommendations to boost performance.
Strategically developed test cases, plans and scripts.
JLB Builders, Inc., Jarrettsville, Maryland 2003-2017
Performed various administrative tasks in a timely manner within a fast-paced office environment.
Completed various human resource services, including processing of on boarding documents, monitoring performance and tracking employee time.
Demonstrated a strong attention to detail while overseeing various accounting / finance operations, including accounts payable and accounts receivable management.
Engineering & Environment, Inc., Bel Air, Maryland; Quality Control Team Lead 2005-2007
Booz Allen Hamilton, Abingdon, Maryland, Senior Software Quality Engineer 2005
Focus Technology Consulting, Rockville, Maryland; Software Quality Assurance 2004
Raytheon Systems Company, Falls Church, Virginia, Operations Specialist 1995-2004
Allstate Insurance, Manassas, Virginia, Licensed Property & Casualty Sales Associate 1987-1995
Bachelor of Science in Computer Information Systems, Strayer University
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