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Yyyyyy x. yyyyyy
- 7312 Sommers Rd.Ÿ Xxxxxx, PA xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Sales Manager
Qualifications Profile
Self-assured, dynamic, and results-driven professional with more than 3 years in the aggregate providing high-performance sales support, customer service, and operations support in retail, hospitality, and the performing arts.
- Strong passion for delivering process-efficient customer service that enable the business to grow its customer base, achieve sales targets, and forge solid market-driven reputation in the industry and its public.
Proven flexibility and adaptability with quick learning abilities to reach high productivity levels in fast-paced work environments and new or demanding assignments.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Strong people management and interpersonal communication skills that inspire customer & stakeholder confidence.
Key Expertise
Retail Sales Management
Sales Negotiations & Deal Closing
Cross-Selling and Up-Selling
Merchandise Inventory Management
Customer Service Management
Process/Workflow Improvement
Relationship Management (Clients, Stakeholders, & Suppliers)
Policies & Regulatory Compliance
Staff Supervision & Training
Records & Document Management
Technical
Apps: Point-of-Sales Systems,
Productivity Tools: MS Office (Word, & PowerPoint) on Windows & Mac OS
Professional Experience
Termini Brothers Bakery Xxxxxx, PA Sales Associate May 2016 Present
Promote and sell baked products, handling orders over the phone, and processing credit and cash payments.
Provided customer services, assisting customers with their purchases, customized cakes for special occasions, and addressing issues and complaints as needed.
Jimmy Johns Xxxxxx, Pa In shopper Mar 2015 May 2016
Provided operations support, preparing ingredients in processing baked products and serving as a meat slicer, following kitchen procedures to ensure that all culinary items conform to menu specifications.
Assisted store operations as a cashier handling both credit and cash payments, and serving as part of the marketing team providing customer service.
Resolved customer issues and complaints, upselling menu items, fulfilling customer food orders, and ensuring a satisfying customer experience around the store products and services.
Hot Dog on a Stick Newark, CA Team Member Aug Dec 2014
Provided front-office customer service while promoting and upselling new menu items, and managing the POS as a cashier to complete sales transactions.
Assisted in back office operations, restocking ingredients, and preparing food items based on menu specifications.
Booksmart Newpark Mall Newark, CA Book Clerk Jun Aug 2014
Promoted merchandise items and assisted customers in locating specific book titles, making recommendation, and processing credit/card payments.
CSUB Hayward, CA Box Office Assistant - Theatre & Dance Department Aug 2012 Jun 2014
Marketed theater productions and events, decorating studio bulletin boards, and delivering promotional materials.
Sent blast emails to potential attendees and the general campus crowd.
Provided customer service as a salesperson manning ticket booths and addressing patron issues and questions.
Education & Credentials
CALIFORNIA STATE UNIVERSITY- EAST BAY Hayward, CA (2014)
Bachelors in Studio Art, minor in Dance
Professional Affiliations & Community Involvement
Alice in Wonderland Production, CSU East Bay (2014)
Stance Dance Company Winter (2009 2014)
East Bay Touring Dance Company (2012 2013)
A.V.I.D. Dance Company (2011 2013 )
Seven Deadly Sins Production, CSU East Bay (2011)
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