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Yyyyyy x. yyyyyy
6303 Alexandri Cir. | Carlsbad, CA 9201xxx-xxx-xxxx |abc@xyz.com
Hospitality Executive Profile
Motivated, creative and excellence-focused professional with years of progressive experience. Well-versed in leading managed properties and grounds to operate at high levels. Aim to learn and grow daily, as well as lead others in doing so. Dedicated to achieving above and beyond in career, both independently and as a team member. Able to effectively connect workplace climate with levels of profit in order to work towards fostering a harmonious professional environment. Proven track record of developing staff members to fuel business success. Skilled in serving as an asset manager, fueled to drive high levels of revenue. Possess an entrepreneurial spirit, thinking outside the box to drive change and seek out operational synergies across assigned network. Communicate instructions effectively with staff members to ensure seamless guest service delivery. Exude a high level of integrity and dependability, coupled with a strong sense of urgency. Seeking to embark on next career adventure in an Executive Manager role with the aid of current team of supervisees in a challenging hospitality setting that values trust and loyalty.
Honors & Highlights
Led West Inn & Suites to garner top ranking in the Carlsbad Market
Earned the TripAdvisor Family Critic Award 2017 and the TripAdvisor Travelers Choice Award from 2009 - 2015
Named as the #1 hotel in Carlsbad from 2008 2017
TripAdvisor #3 Family Hotels in the World and #2 Family Hotels in the USA for 2010
Ranked in the TripAdvisor Top 10 Hotels for Guest Service in the USA 2009
Honored by AH&LA for Best Guest Relations in 2008 and 2009
Recognized for CH&LA Best Guest Relations twice and CH&LA Manager of the Year once, all in 2008
Named CH&LA & AH&LA s General Manager of the Year for 2005; hotel noted as a Place of Beauty by the Coronado Floral & Landscaping Society
Awarded Best Guest Relations Program and Outstanding Community Service from American Hotel & Lodging Association and the California Hotel & Lodging Association in 2005; earned the Best Guest Relations Program in the U.S. in years prior from 2001-2004
Received San Diego's Finest Service Award 2000 through the San Diego Convention & Visitors Bureau
Served on the Board of Directors for Visit Carlsbad Destination Marketing Organization, as well as on the San Diego Convention & Visitors Membership Committee and Board of Directors for the Coronado Lodging Association
Technical aptitude includes skill in MS Office, ADP, TripleSeat, Ariett, OT Marketing Center, RDP/Innfinity and Micros Opera PMS
Professional History
WEST INN & SUITES
General Manager & Vice President of Hospitality, 2006-Present
Operate in a strategic business leader role to oversee all operations, including commitment to guest and staff satisfaction
Manage core duties such as Human Resources, financial performance, sales/revenue growth and ROI
Lead a team in developing and implementing property-wide strategies to implement brand service strategy and initiatives to meet or surpass guest expectations
Foster and sustain relationships with key clients and members by playing an active role in the sales process
Craft deployment strategies to market property in a manner that increases market share
Engage daily in operations meetings to drive clear, timely communication focused on problem solving, maximizing market opportunities, as well as working towards achievement of guest satisfaction
Work individually with supervisees to craft professional development plans per each person s individual strengths, development needs and career goals
Lead the hotel, in spite of having not contracted with OTAs yet, to earn 5.6% of its referrals from Metasearch sites
Achieve a Return Guest Profile of 44% and Employee Turnover rate of 20%; also average 97% on Quarterly Annual Shoppers reports
Exceed budgeting projections and cost containment goals each year; attained a 14% profit increase in 2017
Maintain a well-managed website; also engage in GDS Media and PPC advertising consistently with a return of 200%
Earn a STR RevPAR of over 110% on average out of 13 hotels
Named as two of 13 Hoteligence hotels
Secured an Overall Guest Profile of 50% Leisure and 50% Corporate
Presently serve on the CTBID Board of Directors, appointed by the Carlsbad City Council from 2012; also participated as a member of the Board of Directors for the Destination Marketing Organization (DMO) from 2008 until 2012
Yyyyyy x. yyyyyy
Continued
WEST HOSPITALITY HOLDINGS
Vice President of Hospitality, Bistro West Steak & Seafood, 2011-2015
Handled revenue, marketing, PR and full-scale operations management including responsibility for maintenance, HR and accounting functions
Played an integral role in defining the West Village culture and brand
Trained and implemented personnel and leadership standards that served as the basis for increased levels of both internal and external employee engagement
GLORIETTA BAY INN
General Manager, 1999-2006
Directed the award-winning operations of a 100-room boutique hotel in a manner that afforded a sense of pride to its owners while achieving an annual return on the value of their investment with appreciation over time
Maximized room sales by fostering a strong internet advertising
Managed and trained a driven team of 55+ in Front Office, Reservations, Housekeeping, Engineering and Accounting in use of all relevant systems and programs, as well as in resource management and budgeting best practices
Supervised staff to ensure high quality service levels; included leading room and site inspections to garner feedback and ensure timely follow-up on items as needed
Achieved peak performance in order to maintain high levels of both patron and personnel satisfaction; often sought input from staff in how to best enhance the guest experience
Effectively delegated tasks to staff; created a service excellence program that garnered awards for four consecutive years
Handled interviewing hiring and orientation; also coordinated workflows, assessed performance, addressed complaints and resolved concerns as they arose, achieving turnover rates of under 10% as a result
Developed solid, trust-based relationship with customers, vendors and Travel Agents, which led to overall guest satisfaction rates of over 98% for the past four years
Commenced working with the Inn as Assistant General Manager and went on to earn a General Manager promotion due to tenacious work ethic and motivation to excel
SUNRISE MANAGEMENT COMPANY
Property Manager, 1994-1999
Oversaw real estate investment portfolios comprised of small residential properties as well as large multifamily and commercial sites
Efficaciously developed and repositioned properties
Worked diligently to train, coach and manage an off-site staff
Also aided in the promotion of new business development efforts
Prepared monthly financial reports and annual budgets
Succeeded in obtaining COS (Certified Occupancy Specialist) and ARM (Accredited Residential Manager) designations
First joined SMC as Regional Assistant, then secured two promotions during tenure in role
Earlier Experience
Loan Processor & Loan Officer, GMAC Mortgage Corporation, 1992-1994
Real Estate Agent, McMillan Realty, 1989-1992
Education & Credentials
Real Estate License, Anthony' School of Real Estate
Courses, San Diego State University & SDSU Extended Studies
Courses, Grossmont College
Designation, COS Certified Occupancy Specialist
Designation, ARM Accredited Residential Manager
Yyyyyy x. yyyyyy
6303 Alexandri Cir. | Carlsbad, CA 9201xxx-xxx-xxxx |abc@xyz.com
March 16, 2018
Hiring Agent Name
Title
Company Name
Address
City/State/Zip Code
Dear [Hiring Agent Name],
I am pleased to submit my application materials for the (INSERT TITLE OF TARGET POSITION) vacancy and am submitting my documents for your review. As illustrated in the accompanying resume, my professional qualifications include the following accomplishments:
- As a professional, I bring to any position nearly 30 years of progressive experience within various service-driven industries, most recently working in the field of hospitality which I am very passionate about.
- My career history includes managing properties and grounds in a manner that surpasses customer and owner expectations. I work above and beyond, excelling as both an individual achiever and contributory team member.
- Over the course of my career, I ve gained expertise in business development, sales, analytical thinking and other core competencies. I boast a proven record of delivering direction and guidance in deadline-driven, fast-paced environments that call for flexibility, time management and the ability to work well under pressure.
- I work tirelessly as a manager and leader to achieve high profit levels, while also staying focused on high-quality service delivery and maintenance of a positive work environment.
- By nature, I possess an entrepreneurial spirit, using innovative thinking to serve as a change agent. In my next career role, I hope to work at the executive level and bring along the current team of individuals I supervise to join me in an exciting new hospitality setting that values my experience and drive.
- I am often regarded by others as a valuable trainer and mentor. This will serve me well in any executive-level position. My superior communication skills allow me to effectively define and present concepts in an engaging fashion.
- To pair with my career history, I have engaged in numerous educational pursuits and professional development experiences, detailed on my resume.
I am a focused, capable and highly experienced applicant committed to supporting the long-term goals of an innovative, reputable firm. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.
Yours Truly,
Yyyyyy x. yyyyyy
Enc. Resume
Yyyyyy x. yyyyyy
6303 Alexandri Cir. | Carlsbad, CA 9201xxx-xxx-xxxx |abc@xyz.com
March 16, 2018
Contact Name
Company Name
Address
City/State/Zip Code
Dear _____________________:
I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.
As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVEIW) vital to your immediate and long-term objectives.
Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.
Yours Truly,
Yyyyyy x. yyyyyy
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