xxxxxx 853rd Rd. | Xxxxxx, NE xxxxxx xxx-xxx-xxxx | abc@xyz.com | linkedin/staceymccroden

Customer Service | Interpersonal Communication | Management & Training | Needs Assessment | Relationship Building

Merchandising | Inventory Control | Retail Advertising | Visual Merchandising | Financial Acumen | Strategic Planning

Time management | Sales | Profit | Coaching & Mentoring | Store Openings | New Business | Visual/Category Merchandising Competitive Environment | Store Operations | Safety | Succession Planning | Business Development & Partnership | Negotiation Management & Process Consultant | Implementation & Design | Personnel Relations | Recruitment | Training & Development Performance Assessment | Talent Management | Change Agent | Creative Problem Solving | HR Systems | MS Office

Enthusiastic, adaptable and talented professional with 15 years of dynamic experience in developing, implementing and managing programs across retail locations with up to 4K staff members. Continually work to achieve business success levels that surpass previous achievements. Serve as an inspiring mentor and leader for colleagues and the division as a whole. Leverage positive reinforcement and recognition to boost morale. Challenge coworkers and supervisors to always strive for betterment; work diligently to develop and retain high-talent teams. Uphold company reputation and integrity as a core asset. Make certain that hires are placed them in roles that align with their respective strengths and passions. Demonstrate, respect, consideration and confidentiality in fulfilling all daily duties. Resourceful and driven to research and secure knowledge for professional and personal growth. In pursuit of a Director or Divisional Manager opportunity with an Operations or Human Resources focus.

  Lead sales operations across 34 store locations throughout Xxxxxx and South Dakota

  Guide store Owners and offer them access to support programs; drive compliance with branding guidelines across the territory and help each develop assortment or category expansion in their respective stores

  Optimize store spaces to boost sales per square foot; also observe inventory needs and develop seasonal plans

  Lead forward planning to build on business and capture previously-neglected opportunities

  Coach each store to exceed financial, inventory control and staff development metrics; worked with stores on employee development, resource allocation, customer engagement and other important functions

  Drive new business support which included the coordinating the opening of two new stores; involved sales planning, staffing, visual marketing and introduction of comprehensive advertising plans

  Work at the store level to follow up on collective visual and merchandising tactics to ensure alignment with floor plans, planograms and other standards that serve to boost store performance

  Monitor each competitive environment by assessing market trends and performing competitor analyses to uphold a competitive advantage

  Monitor business health by observing Receiving, Asset Protection, HR, Customer Service and Special Order processes

  Directed daily functions for stores with yearly revenue of over $600M

  Partnered with Human Resources to coordinate training, and staff development within the stores

  Trained and educated retail operations teams and outfitters on execution of company standards

  Expanded business and capture missed business opportunities using forward planning methods

  Devised regional and local assortment strategies to align with customer needs, using big ideas focused on both assortment and category expansion

  Allocated and utilized flex space and endcaps to boost levels of productivity and optimization

  Monitored inventory levels to ascertain needs and develop seasonal strategies for inventory

  Led information processing using tools and reports to recognize opportunities and key metrics for P&L, merchandise, retail and supply chain

  Worked at the store level on corporate visual and category merchandising tactics for product maintenance, floor planning and other direction from merchant teams to improve store execution

  Maintained continued, productive communication between the stores and corporate entities

  Monitoring the competitive environment through analyzing market trends and performing competitor analysis to maintain competitive advantage

  Liaised between stores and corporate merchandising partners to discuss inventory under stock and overstock

  Completed written post-walk evaluations that detailed wins, opportunities and action plans

Continued

  Supervised the areas of Administration, Training, Labor Management, Recruitment/Onboarding, Employment Practices, Performance Management, Safety & Wellness and Succession Planning

  Mentored store and regional leaders on HR procedures and best practices

  Implemented all retail HR policies and programs, including an audit system used to monitor site performance

  Spearheaded performance coaching measures which involved use of a Performance Improvement Process

  Led both employee relations and harassment Investigations as needed

  Coached and managed the performance of HR Managers and Supervisors to ensure the delivery of quality, timely and consistent performance reviews and corrective measures

  Ensured proper management of the benefits administration process including coverage for healthcare, 401K, ESPP and Worker s Compensation

  Crafted HR policies and processes including a communication portal used to convey these important changes across all retail locations

  Drove efficacy of store labor by assessing programs used to bring personnel up to training and customer service levels expected by Cabela s customer base

  Monitored Cabela s bench strength; proved crucial during succession planning and helped implement the finalized plans in retail stores

  Proactively maintained positive Associate Relations and supported an open door policy and alternate dispute resolution process

  Held monthly town hall meetings and brown bag lunches to proactively tend to Outfitter concerns

  Chosen for the Employee Compass Mentor Group in the 2010 Employee Engagement survey

  Revitalized the new store opening process from Manager and Outfitter selection and onboarding, to developing training programs for key store positions

  Worked in conjunction with the Merchandising and Facilities groups to seamlessly organize timelines to ensure optimal levels of efficiency

HR Manager/District Peer, The Home Depot, 2006 2007

Director of Service and Implementation, Kenexa, 2000 2006

Human Resource Consultant, Talent Plus, 1998 2000

Bachelor s Degree, Journalism and Mass Communication, English, Art and Sociology Minors, University of Xxxxxx-Lincoln

xxxxxx 853rd Rd. | Xxxxxx, NE xxxxxx xxx-xxx-xxxx | abc@xyz.com | linkedin/staceymccroden

March 16, 2018

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear [Hiring Agent Name],

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:

  I bring to any managerial-level role years of demonstrated Human Resources acumen. In any leadership position I ve worked in over the years, I ve proven that I am skilled in working under pressure to surpass both employer and customer expectations.

  My primary experience in within the retail sector for high-impact national retailers including The Home Depot, Cabela s and my current employer, True Value

  As a professional, I am highly comfortable in achieving greatness, both as a cross-collaborative team member and an individual contributor. I find that I interact well with independent and group stakeholders at all levels.

  I possess a consultative leadership style that is evidenced by the way I work with others. I coach, guide and mentor individuals to develop plans that fit their respective needs.

  I am an expert in needs assessment and tailor my leadership style to fit the needs of each person or group I work with.

  My passion for connecting with others motivates me to achieve greatness. Outside of my career background, I have a Bachelor s Degree in Journalism and Mass Communication with minors in English, Art and Sociology.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

Enc. Resume

xxxxxx 853rd Rd. | Xxxxxx, NE xxxxxx xxx-xxx-xxxx | abc@xyz.com | linkedin/staceymccroden

March 16, 2018

Contact Name

Company Name

Address

City/State/Zip Code

Dear _____________________:

I would like to thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF POSITION APPLYING FOR) position currently available with your company. Having gained a deeper insight into the job requirements and your objectives, I am confident you will find me a valuable asset in achieving your goals.

As discussed, my background should translate to dynamic results as a member of your team. In particular, I believe you will find my expertise in (ADDRESS A FEW SKILLS/QUALIFICATIONS/ACHIEVEMENTS RELEVANT TO THE POSITION WHICH YOU DISCUSSED DURING THE INTERVEIW) vital to your immediate and long-term objectives.

Should you have any additional questions, or to further discuss this opportunity, please feel free to contact me at your earliest convenience. Again, thank you for the enlightening interview. I look forward to your response and am eager to contribute to your success.

Sincerely,

Yyyyyy x. yyyyyy