Administrative professional with excellent listening, verbal communication and interpersonal skills.

  Experience building relationships with clients, colleagues and vendors in a fast-paced environment.

  Answered telephone calls; drafted correspondence; managed calendars; booked travel arrangements; coordinated conferences and meetings; ordered supplies; maintained records; and performed research.

  Promoted on multiple occasions to positions of greater responsibility for exceeding performance goals.

  Proficient with Microsoft Office; Delphi; LMS; and MeetingBroker Cvent.

Paragon Casino Resort Marksville, LA Feb. 1999-May 2016

Catering Services Manager (Aug. 2015-May 2016)

  Communicated effectively in person with a diverse team of clients, colleagues and vendors.

  Worked with customers to understand their goals for meetings, conferences or conventions.

  Led administrative functions like securing permits from fire and health departments and audio-visual equipment; managing finances; creating promotional materials; and generating responses to inquiries.

  Managed a team of staff and volunteers, including hiring personnel for events.

  Built relationships with vendors, from facility managers to caterers to advertising and security personnel.

  Networked with personnel associated with conference, convention and trade shows and groups.

  Managed activities the day of the event to ensure customer happiness and satisfaction.

Administrative Assistant/Convention Sales Coordinator (June 2012-Aug. 2015)

  Completed a variety of administrative tasks, including answering telephone calls; drafting correspondence; managing executive calendars; booking travel arrangements and catering services; transcribing meetings; and overseeing administration of the office such as ordering supplies and maintaining records.

  Prepared invoices, reports, financial statements and other documents, and also performed research.

  Supervised and trained clerical staff and reviewed operating practices and procedures to determine whether improvements could be made to enhance workflow or reporting procedures.

Room Attendant Supervisor (June 2010-June 2012)

  Established and implemented operational standards and procedures.

  Investigated complaints about service and equipment, and took corrective action.

  Recommended changes that could improve service and increase operational efficiency.

  Inspected work performed to ensure that it met specifications and established standards.

  Monitored inventory to ensure supplies and equipment were available in adequate amounts.

Administrative Assistant (Feb. 1999-Oct. 2006)

  Answered telephone calls; drafted correspondence; managed calendars; booked travel arrangements; coordinated conferences and meetings; ordered supplies; maintained records; and performed research.