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Yyyyyy x. yyyyyy

3782 Prince Andrew Lane | Xxxxxx, VA xxxxxx | (xxx-xxx-xxxx |


Dynamic, Results-Focused Leader Seeking Chief of Staff / SVP of Corporate Operations Role


Enterprise Corporate Strategic Planning | Program / Policy Planning | Internal / External Stakeholder Relations

Multimillion-Dollar Project Operations | Team Building | Training / Development | High-Level Business Communications

Operational / Financial Negotiations | Proposal Development | Regulatory Compliance | Financial Analysis | Press Releases

Command / Inter-Agency Committees | Policy / Procedure Development | Profit / Loss | Capital Improvements | Change Management


  Top performer who makes decisions to reflect positively on NEXCOM operations in alignment with vision, value, and goals, and showcases a talent to see the big picture while driving multimillion-dollar corporate strategies and plans.

  Integral leader who excels at analyzing organizational needs and consumer trends; identifying lucrative growth opportunities; coordinating targeted tasks and projects; and attaining valuable leverage in competitive markets.

  Out-of-the-box thinker with Six Sigma Green Belt credentials who seamlessly builds mutually beneficial relationships with C-level executives, senior officials, multiple committees, stakeholders, and board of directors to drive results.


Professional Synopsis


Navy Exchange Service Command (NEXCOM) 2002 Present


Joint Expeditionary Base, Little Creek, Fort Story, Xxxxxx, VA

General Manager (2014 Present)

  Strategically steer $90 million in retail services, automotive, and gasoline sales with expert coordination and management of hospitality through a mutually beneficial partnership with the United States Navy Lodge program.

  Serve as member of the Wardroom with JEBLCFS Command, including collaborating with Base Installation Department Heads to attain objectives (e.g. heavy weather protocol communications, gate / emergency operations).

  Deliver quality-focused leadership and oversight to two MILCON projects, including a cyclical main store renovation at $6 million, as well as the company s first new $2-million car care center in 30 years.


  Achieved 3rd year recertification under leadership.

  Successfully opened first Wendy s restaurant in the Tidewater District.

  Recognized as the first store in the enterprise certified in 5S standardization.

  Opened the enterprise s first standalone Vision Center achieving +45%+ to PL at year s end.

  Built a new car wash to replace a 20-year-old facility in partnership with public / private venture.


Department of the Navy, Naval Base Ventura County (NBVC)

General Manager (2005 2014)

  Utilized broad scope of industry knowledge toward directing forward-thinking operations at four naval installations for NEXCOM generating $64 million in sales with $120 million in inventory and asset management while developing operating budgets, leveraging expenses to meet EOP goals, and managing all human resources.

  Strategically steered analysis and initiation of profit opportunities in retail, services, and hospitality, along with driving initiatives with the Navy via DoD knowledge to achieve emissions credits, authorize waivers, facilitate HAZMAT remediation, supporing Green-based buildings during renovations, and oversee critical procurement.

  Maximized use of resources to achieve goals by recruiting, training, mentoring, and managing top-performing teams, including five General Managers and District Managers, as well as overseeing a 250-member associate base.

  Liaised among key Navy stakeholders and Installation Commanding Officers and represented NEXCOM at meetings with the Navy, along with ensuring compliance with contracts and negotiating terms to attain results.


  Increased Earned Operating Profits (EOP) by 8% across a five-year period.

  Reduced selling, general, and administrative expenses by 10% or $2.2 million in 2013.

  Generated consistently highest district-wide Customer Net Promoter scores at 87 (100 basis).

  Honored with Edward G. Carlson Award in 2012 for Excellence in Navy Lodge Operations.

  Co-developed an innovative replenishment strategy and dashboard for NEXCOM s CEO in 2013.

  Selected for and graduated from both CPI training and Green Belt Certification programs in 2012.


Yyyyyy x. yyyyyy | Page Two | (xxx-xxx-xxxx


Navy Exchange Service Command (NEXCOM) (continued) 2002 Present


Department of the Navy, Naval Base Ventura County (NBVC)

General Manager (continued)

  Selected by executives to audit course on Retail Operations and Leadership at AAFES headquarters.

  Personally completed design and project proposals for renovations and facility / merchandising resets.

  Led construction and store teams during $11-million renovation project and worked with Navy facilities.

  Developed key programs adopted at the corporate level (e.g. conflict resolution, interviewing techniques).


Store Manager (2003 2005)

  Capitalized on the opportunity to direct fast-paced operations of a $41-million main retail store, mini-mart, and Navy Lodge gift shop while contributing to budget planning, forecasting, and financial analysis to meet objectives.

  Led recruiting, training / development, and management of five revenue-generating supervisors and 85 sales associates, along with profitably growing business via expense control, inventory maximization, and special events.


  Chosen by senior managers for Executive Skills Development Program and national corporate recruiting.

  Recruited and mentored key management positions that resulted in several promotions within the district.

  Recognized for job performance with prestigious Brigham Award for Excellence in 2003, 2004, and 2005.


Store Divisional Manager Softlines (2002 2003)

  Applied strong leadership talents toward directing operations across $28-million in sales of softlines (e.g. apparel, jewelry, shoes, cosmetics), including handling budgeting, scheduling, and developing of merchandising strategies.

  Drove business growth by recruiting, training, mentoring, managing, and promoting leadership and associate teams.


  Personally selected for a dynamic renovation and reset team for NEX Pearl Harbor in 2003.

  Generated $1.6 million during first year in senior management role for a $120-million store.


The Zoological Society of San Diego, San Diego, CA 2000 2001


Assistant Merchandising Operations Manager

  Played a vital role in directing an $18-million gift shop venue, including recruiting, training, mentoring, and managing customer-focused staff and executing payroll and team counseling to comply with all Union agreements.

  Exhibited sharp analytical abilities toward processing payroll for 150 to ensure filings of FMLA and annual / sick leave.

  Proactively liaised among merchandising department with catering, marketing, and food service for zoo-wide events.


  Designed and implemented a seasonal hiring / training program for 100+ associates, including conceptualizing, developing, and implementing training / development guidelines and integral manuals.




Master of Business Administration (Organizational Development | Process Improvement)

University of Phoenix


Bachelor of Arts in Political Science (Sociology Minor | History Minor)

Iowa State University


Professional Development


Green Belt Certification | Continuous Process Improvement (CPI) Department of the Navy

Continuing Education NEXCOM Executive Skills Development Program Norfolk State University


Green Building Practices Designation (Since 2014) State of California

Real Estate Agent (California License No. 01952369, Since 2014) Allied Real Estate School


Excellent Professional References Provided Upon Request

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