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Requirements Gathering ~ Risk Mitigation & Management ~ B2B, B2C
eCommerce ~ Team Leadership ~ Testing and QA ~ Stakeholder Relations
- Strong project management experience with the ability to create project plans and budgets, devise schedules, allocate resources, and facilitate delivery within timeline, scope, and budget parameters.
18 + years of experience in end-to-end (E2E) implementation of diverse systems with specialization in eCommerce solutions and platforms.
- Demonstrated strengths in hiring, mentoring, and leading technical teams throughout complete software development life cycle (SDLC).
- Excel at interfacing with key stakeholders to control risks and propel forward-moving efforts.
Highly skilled at business analysis and translating needs into robust solutions within industries such as finance, retail, travel, human resources, hospitality, and healthcare.
Well-versed in methodologies such as Agile, Scrum, Waterfall, ISO, PMI framework, Six Sigma, Rational Unified Process (RUP), and Spiral.
Proven success in E2E implementations of next-gen eCommerce features spanning cross-platform user experience optimization, SEO, SEM, PPC, social media optimization, and A/B and multivariate testing.
Advanced understanding of ISO 9001, CMM, HIPPA, Basal II, Sarbanes-Oxley(SOX), OFAC, and PCI compliance standards.
G6 Hospitality, Carrollton, TX, Jul 2014 Present
Sr. IT Manager PMO and Operations Digital Experience (Mobile and Web)
Actively support acquisition by steering project management and E2E solution delivery from planning and deployment and post-production support.
Govern project scope, schedule, budgets, resources, communication, RFP and SOW preparation, and vendor selection to seamlessly transition franchise applications, Salesforce, Oracle Financials, CRS, and eCommerce systems.
Launched My6 mobile app and enhanced G6 eCommerce front by migrating legacy websites and backend systems to AEM (Adobe Experience Manager) platform; increased conversion rate by 7% in first four months of mobile app launch.
Cooperate with online payment processing services to configure direct payment services, mobile app-centric payment service, and merchant accounts.
Collaborate with Facebook and Google to facilitate login processes for user authentication.
Function as Scrum Master on Agile projects, and proactively initiated organization-wide escalation processes to swiftly resolve production issues.
Advocated idea of single authentication and single sign-on while consolidating systems for all franchise properties to improve user access and self-serve options.
Championed deployment of CP portal system for corporate partners which eliminated fraud by 80%.
AT&T, Dallas, TX, Feb 2014 May 2014
Sr. Project Strategist and Project Director B2B eCommerce (contract)
Evaluated existing B2B eCommerce landscape while focusing on product catalog management, and recommended E2E solution to significantly update technology and processes.
Interfaced with business partners and end users to create SOPs and optimize existing processes according to BPM industry standards.
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Wyndham Worldwide, Parsippany, NJ, Sep 2012 Aug 2013
Sr. Project Manager and Technical SME (Consultant)
Defined project scope, schedule and budget, and led daily project status and Scrum meetings as Scrum Master in Agile environments.
Prepared project plans, RFPs and SOWs, and held accountability for risk mitigation and management.
Resourcefully established hybrid project management methodology (AIM) to work across multiple departments, and mentored highly-productive team of business analysts.
Participated in development of centralized Enterprise Content Management tool to drive franchisee and customer engagement, boost conversions, and simplify operations.
Owned internal search strategy within Endeca to fuel online sales and increase conversion rates.
NYK lines (partner of INTTRA), Secaucus, NJ, Jan 2012 Sep 2012
Sr. Project / Delivery Manager (Consultant)
Managed E2E project delivery, training, and post-production support for eInvoice Express and eBooking solutions including product vision and roadmap development.
Toys R US, May 2011 Dec 2011
Manager eCommerce & Webtech (.com team)
Hired, trained, mentored, and managed team of business analysts and web developers to facilitate major initiatives from concept to timely and budget-compliant implementation.
Achieved iPad compatibility for Toysrus.com and BabiesRus.com, implemented Facebook Like/Send feature on Toysrus.com, automated ShopLocal file transfer process, and customized Omniture tagging for Top Nav on TRU, FAO.com, and Etoys.com.
INTTRA, Parsippany, NJ, May 2010 Apr 2011
Technical Lead / SME and Project Manager
Shepherded projects from initial strategy phase through post-production warranty period by efficiently assembling, coordinating, and directing offshore teams in China, Singapore, and India.
eBay (GSI Commerce), King Of Prussia, PA, Mar 2009 Mar 2010
Project Lead and Solutions Architect
Analyzed, enhanced, and implemented E2E eCommerce software including web analytics tool, and integrations with CRM, supply chain management and data warehousing / BI solutions.
Successfully delivered multiple projects encompassing Verified By Visa, ACE Hardware (mobile site), Beat Box (web analytics), Palm Activation, Omniture-Insight (web analytics), and Channel Adviser.
Party City / Party America, Rockaway, NJ, Dec 2005 Jan 2009
Sr. Business Systems Analyst
Performed business analysis, technical analysis, and integration management for applications such as Portfolio Management System, Triversity (SAP), Retail.net (POS), Tomax (ERP), Intactix (space and floor planning), Evant (auto-replenishment system), Oracle Financials, and Oracle Siebel CRM.
Headed analysis, verification and certification from FDMS (First Data) for online transaction processing and Certegy online check processing.
Created invoice reconciliation program that recouped average of $5K per month in vendor overcharges.
Partnered with Quality Assurance team to test different releases, develop test plans and test cases, coordinate UAT, and eliminate bugs.
ADP, Livingston, NJ, Jun 2004 Dec 2005
Collaboratively developed fully-integrated, web-based time & labor management system (Timesaver) that records, calculates, and transfers data to company s payroll system.
Performed business analysis, proposed improvements, led JAD sessions, clarified business requirements, and conducted functional and technical walk-through meetings for various modules.
Joined forces with SMEs to incorporate regulatory standards, identified and tracked risks in risk management database, and established guidelines and procedures for unit and integration testing.
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GMPCS, Fort Lauderdale, FL, Jan 2003 May 2004
eCommerce Manager / Programmer Analyst
Structured all facets of website development and marketing strategy execution in tandem with third-party vendors and Marketing department, while effectively leading group of consultants in providing content, banner ads, and graphics.
Played a pivotal role in steadily evolving company to produce $20M in revenues annually which equated to 300% growth.
Performed detailed website analysis, requirements gathering, design, development, QA analysis, and maintenance for corporate sites: gmpcs-us.com and satellitediscountstore.com, and implemented E2E eCommerce solutions for both sites online stores.
Authored reader-friendly technical specifications to explain complex processes for delivering satellite communication services to high-profile customers.
Substantially increased online sales by generating and launching successful pay-per-click campaigns in Google AdWords.
Demonstrated outstanding talents in SEO and SEM to gain excellent rankings in major search engines.
Methodically analyzed web traffic reports and delivered weekly presentations to management.
Lead Systems Analyst, MYOB (Now Acclivity), Rockaway NJ, Jun 2002 Nov 2002
Jr. Programmer Analyst, United Health Care, Philadelphia, PA, Feb 2001 May 2002
Master of Science, Computer Science, Minor in Business
Florida Atlantic University, 2003
Bachelor of Science, Computer Science and Engineering
University of Pune, 1998
Microsoft Project, Rally, Rational Requisite Pro, Rational Rose, Rational ClearCase, Clarity, JIRA, Confluence, Visio, Enterprise Architect, Win Runner, Load Runner, Test Director, QuickTest Pro (QTP), ASP, ASP.net, Java, J2EE, SQL, PL/SQL, XML, XSL, XSLT, UML, C, C++, HTML, DHTML, Oracle 8i/9i/10G, DB2, Sybase, SQL Server 2000, 2007, JDA, Oracle ATG, Seibel, Endeca, Teamsite, Toad, SQL Navigator, VoiceGenie Platform, Web Methods, Eclipse 3.0, MyEclipse, WinDeveloper, IntelliJ, Putty, Cygwin, Microsoft VSS, CVS, Oracle ARCS, Oracle Bug DB, Oracle Developer 2000 Forms and Reports, IIS, Dreamweaver, Photoshop, Fireworks, Google Adwords, Yahoo Market Place, Excel, PowerPoint, Word, Borland Caliber RM, Caliber DefineIT, WebSphere, Unix, Linux, WebLogic
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