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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ￨ abc@xyz.com
Accomplished Information Technology professional seeking to apply comprehensive skill sets, history of successful business efforts and many years of experience to a rewarding new role as a Project Manager.
Profile
Experienced in staff leadership, operations management, problem resolution, information technology, project management, organizational collaboration, disaster recovery and technical support.
Highly accomplished in interpersonal communication, assessment of detailed criteria and preparation of comprehensive documentation.
Adept and experienced in collaborating with diverse clientele to successfully attain program targets, parameters & other criteria.
Recipient of extensive technical education and training, detailed below.
Space constraints prevent comprehensive listing of all successful projects, but such information is available upon request.
Technical Skills
Superior proficiency in Cisco, LAN, WAN, IVR, network security, intrusion detection, Blackberry, iPhone, Samsung, Airwatch, BES, IronPort, web portals, ConnectWise, HCS, MS Windows, SCCM, GroupWise, Citrix, VMware, VDI, Virtual Case File, patch management, mobile device management, Finesse, WebEx, VoIP, Calabrio Call, NMS, NCP, Cisco Agent Desktop, Distributive Websphere, TCP/IP, IPX, SNA, Novell SAA, Remedy, Cisco FST, T1 and Fractional T1.
Professional Background
Senior Project Manager, GTS 2016 - 2017
Skillfully directed high-profile programs for Texas state clients such as DOT, DMV, Education Agency, school districts statewide and City of Dallas upgrading computer systems, networks, & communication technologies.
Efficiently collaborated with Sales Department to coordinate installation of new laptops in police vehicles and AV systems in Project War Room for Texas Natural Disasters.
Knowledgeably oversaw project planning, scheduling, resource coordination, personnel travel, asset oversight and other crucial aspects of operations.
Successfully managed installation of more than 500 Cisco routers at various DOT locations statewide, involving numerous onsite contacts.
Recruited, instructed, directed, professionally developed, evaluated, disciplined and promoted team members.
Drafted comprehensive documentation on all activities for archival and higher-level review purposes.
ADP Director for Child Support Network, Texas Attorney General's Office 1992 - 2016
Authoritatively managed more than 50 personnel in three Network Services sections and assisted with Help Desk problem resolution and Levels I & II Remedy ticketing efforts.
Expertly supervised Telecommunications Team engaged in maintaining network connectivity, Call Center tools, system security and hundreds of mobile devices in use throughout state.
Drove System Integration LAN Team supporting, administering and resolving problems with connections, PCs, printers, scanners, email, encryption, backups & LANs at more than 80 remote offices.
Motivated Infrastructure Management Team working on buildout of over 300 servers, support for midrange databases, apps & security systems and connectivity for external third parties.
Yyyyyy x. yyyyyy
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Diligently ensured operational status of Child Support Portal and drove Federal Tax Information & Personal Identification Information confidentiality at all times.
Effectively functioned as Disaster Recovery Coordinator for all network systems and oversaw implementation of Content Distribution Network desktop video delivery technology.
Key driver of WAN Network Control Program, implementation of TCP/IP & IPX protocols, installation of over 100 new servers throughout state and integration of client information parameters.
Knowledgeably upgraded front-end processors for token-ring access and developed new specifications & addresses.
Education
Governor s Center for Management Development Program
Advanced Cisco Router Configuration Course
Cisco s Configuring Internetworking with SNA
Novell Netware 4.x Administration and Advanced Administration
Network General s LAN and WAN Internetwork Troubleshooting
AT&T Packet Switching
Network Communications Program (EDS)
Operations Development Program (EDS)
Central Texas College
Associate of Science - Computer Science, 1985
Associate of Arts - General Studies, 1985
Other Background
Employed by EDS in role of Project Leader, 1985-1991.
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