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Yyyyyy x. yyyyyy
4046 Sterling Way #0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ￨ abc@xyz.com
Proficient, accomplished Technical Specialist seeking to apply comprehensive skill sets and years of experience to a rewarding new position.
Profile
Skilled in staff leadership, operations management, technical services, equipment maintenance, problem resolution, inventory oversight, quality assurance and personnel training.
Highly accomplished in interpersonal communication, assessment of detailed criteria and preparation of comprehensive documentation.
Adept at and experienced in collaborating with diverse personnel to successfully attain program targets.
Skilled in providing superior customer service to ensure repeat business.
Professional Background
Manager of Network Services - Internet and Entertainment, DirecTV-AT&T 2007 - Present
Initially recruited for role of Field Technician conducting equipment installations, repairs and configurations.
Advanced to this position for superior technical and leadership performance overseeing 20 Technicians.
Authoritatively direct more than 50 Technicians engaged in onsite repairs, installations and configurations.
Skillfully inspire and motivate subordinates to high standards of performance and conduct detailed work inspections prior to approving work.
Technician, DishMaster 2006 - 2007
Expertly diagnosed, repaired, maintained, configured and replaced equipment at customer locations.
Comprehensively documented all operations and submitted paperwork for higher-level review.
Efficiently collaborated with other company personnel and provided exemplary customer service.
Education
AT&T
You Lead Training, Harvard Management Training
Narbonne High School, Harbor City, CA
Diploma, 1996
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