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Results-focused leader specializing in driving EMS operations growth by initiating key solutions to support wide-ranging industry operations eager to offer 18+ years of solid experience toward maximizing an employer s success.

Multi-Site Operations Management Team Building / Training Workflow Prioritization High-Volume Budgeting

EMS Dispatch Operations Public Relations Regulatory Compliance Accounts Receivable Process Improvement

         Integral leader who offers proven expertise in large-scale operations optimization, including designing, developing, and implementing forward-thinking projects, programs, and processes to achieve continued growth and profits.

         Ambitious self-starter who demonstrates superior attention-to-detail and sharp analytical abilities, along with regularly taking the initiative to identify and resolve EMS issues and lead value-added efforts to boost success.

         Out-of-the-box thinker who delivers effective short- / long-term plans and conceptualizes workable solutions.

         Top performer who plans, prioritizes, and manages individual / team tasks within fast-paced, high-pressure situations.

         Increased call counts by 8% each year for two consecutive years, and increased income-per-call by 12% and 10%.

         Spearheaded the start-up and successful operations of a satellite location for Medical Express Ambulance Service.

         Decreased cost-per-call by 19% through innovative operational initiatives leading to increased core profitability.

         Increased income-per-call by 40% via development of targeted strategies to boost service efficiency and quality.

         Recognized for job excellence with prestigious Business of the Year honors in 2006 by Aspire Corporation.

Director

         Capitalize on the ability to direct business operations, including coordinating billing department initiatives for strict compliance, as well as effectively centralizing the department for all company bills out of the home office.

         Lead all facets of supply chain operations, scheduling, and dispatch while optimizing company cost controls.

         Spearhead the profit-generating opening of a new station for the company to maximize the bottom line.

Director of Strategic Planning

         Utilized broad scope of industry knowledge and dynamic leadership talents toward directing large-scale dispatch operations, including successfully serving as the company s Compliance Officer and Public Information Officer.

         Cost-effectively managed company budgets, prioritized workflow and scheduling, and handled marketing services.

Vice President (2007 2009)

         Led targeted decision-making in the management of Illinois- and Indiana-based daily operations with full accountability for directly and indirectly supervising top-performing teams of 1,500 managers and employees.

         Planned and coordinated cross-functional daily schedules and cost-controlling dispatch of 150 ambulances.

         Spearheaded operational, dispatch, and IT initiatives while meeting and / or exceeding goals and timelines.

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Vice President Corporate Receivables (2003 2009)

         Optimized productivity, efficiency, and performance via valuable management and mentoring of 100 personnel.

         Oversaw companywide billing and collections, as well as handling billing for Norcom, Metro, and Paramedic.

         Handled comprehensive responsibility for accounts receivable worth approximately $40 million.

         Directed all emergency / non-emergency ambulance, alarm, and contract paramedic billing.

Accounts Receivable Manager (2002)

         Strategically steered the management of $23 million in accounts receivable, including applying sharp business insight toward proactively identifying and implementing forward-thinking policies to boost operational performance.

Paramedic (1998 2010)

         Demonstrated solid knowledge of paramedics and public safety fundamentals to support all aspects of patient-specific emergency care with an emphasis on enhancing quality of services and ensuring timely medical care.

         Provided Basic Life Support (BLS) for medical and trauma emergencies while building key professional relations.

Reimbursement Specialist

         Contributed sharp analytical abilities toward resolving payment issues in collaboration with insurance companies and patients, along with applying knowledge of insurance practices as first point-of-contact to troubleshoot issues.

         Coordinated high-volume accounts receivable processes to maximize use of resources and meet company goals.

Reimbursement Account Associate / Team Lead Collections

         Played a vital role in ensuring seamless account management processes by handling collection follow-up, cash application, bad debt analysis, and contractual write-offs, as well as effectively maintaining $6.5-million A / R.

         Expertly trained and developed newly hired teams which were instrumental in boosting administrative success.

Associate s Degree in Business / Marketing (Psychology Minor)

EMT-B EMT-P

Center for Domestic Preparedness

Incident Command System ICS 100, ICS 200, ICS 300, ICS 400

Hospital Emergency Response Training for Mass Casualty Incidents Department of Homeland Security

Certified in CPR

Licensed Emergency Medical Dispatcher State of Illinois

Licensed Pharmacy Technician State of Illinois

Licensed Paramedic State of Illinois

American Ambulance Association Ethics Committee (2010 2012, Elected Position)