Yyyyyy x. yyyyyy

Senior IT Professional / Analyst

Healthcare IT ~ Technical Support ~ Helpdesk Operations ~ Client Service Excellence

         Solid experience in a vast range of IT arenas such as technical support, PC repairs, hardware/software installation, upgrades, server manufacturing, cloud computing, network administration, and vendor relations.

         Adept at network and system performance tuning and applying disaster recovery strategies and contingency plans to safeguard vital information.

         Consistently ensure first-rate customer satisfaction through transparent communication and cooperation.

         Advanced capabilities in scrutinizing, diagnosing and rectifying challenging technical errors and issues and thoroughly documenting procedures.

         Excel at installing, configuring, and maintaining hardware, software, and peripherals.

Spine Associates, Houston, TX, 2014 to Present

Senior IT Analyst

         Respond to internal and external requests for IT support to resolve issues with network, desktops, laptops, tablets, servers and printers.

         Recommend and implement hardware and software changes and enhancements to elevate staff productivity.

         Perform system imaging, back-ups and disaster recovery planning to safeguard critical business data.

         Administer firewalls, VPN, PBX systems, VoIP, and EMR/HMR applications.

         Train, coach and assist peers when required in proper use of hardware and software products.

         Create proposals based on client requirements for technology upgrades, additions, or enhancements.

         Streamlined patient check-in process by implementing iPads.

         Successfully installed digital signage in patient rooms with clinical access to PACS radiology and HER.

         Fortified clinic security by implementing IP camera/surveillance technology and access card systems.

         Seamlessly completed full conversion from PRI trunking to SIP, effectively reducing costs for practice.

         Installed scalable and reliable NEC SV9100 systems to enhance communication.

         Joined forces with Schneider Electric to install and configure power back-up systems, essential for ensuring operational continuity.

Houston Methodist Hospital, 2014

Desktop Support Analyst

         Championed Windows XP to Windows 7 migration and implemented Epic Hyperspace, Epic Willow, Merchant Soft, and Rumba technologies.

         Used Microsoft SCCM 2012 to push Windows image, added clients on MAC filter, and performed extensive technical support.

HCA Clearlake Regional Hospital, 2014

Desktop Support Analyst

         Provided broad-scope problem resolution, configuration, and installation of hardware and peripherals encompassing PCs, laptops, servers, routers, switches, and printers.

         Installed Windows 7 and 8, Microsoft Office Suite, and DHCP Client/Server.

         Imaged desktop systems using Ghost Product and configured new workstations.

         Delivered remote support via Goto Assist or RDP and serviced Dell, HP, Ricoh, Lexmark, and Brother systems.

         Completed Windows migration via Microsoft SCCM and used BMC Remedy to manage trouble tickets.

         Installed Vergence to aid clinicians in quickly accessing applications via single sign-on.

         Rolled-out CPOE (computerized physician order entry) to streamline daily hospital operations.

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Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2

Meador Staffing / San Jacinto College South, 2013 to 2014

Technical Analyst I (contract)

• Applied outstanding critical thinking abilities toward delivering first-level response for onsite computing environment and associated peripheral issues.
• Provided courteous and efficient customer assistance in open labs located in Interactive Learning Center.
• Performed preventative maintenance of facilities and equipment to ensure maximum productivity and uptime.

BCforward / Hewlett Packard, 2013

Technical Analyst (contract)

         Completed contact assignment troubleshooting server failures in a high-paced server build environment.

         Inspected hardware issues, logged malfunctions in online system, and promptly communicated build error failures to builders.

         Scanned and assembled small components (processors, DIMMS [dual inline memory modules], PCA boards, cables, heat sinks, etc.) to build servers of multiple configurations as per customer requirements.

LifeCell Corporation, Branchburg, NJ, 2012 to 2013

Production Technician I / Lead

         Spearheaded production operations for aseptic manufacturing of tissue-based products for regenerative market.

         Closely partnered with QA and QC departments to ensure constant compliance with cGMP, cGDP, SOPs, environmental, and safety requirements.

         Scheduled cleanroom (class 100 and 10,000) activities for multiple processing activities

         Exercised considerable leadership talents to train, guide and mentor junior staff.

         Contributed solid technical background toward troubleshooting and rectifying issues with network, computer systems and applications to ensure optimum connectivity and business continuity.

Township of Woodbridge, Woodbridge, NJ, 2011 to 2012

Facilities

• Demonstrated exceptional problem solving abilities in performing broad-scope maintenance functions.
• Moved and arranged furniture and equipment to prepare rooms for conferences and meetings.

Self-employed, Kerala, India, 2005 to 2010

Independent IT Consultant

• Provided outstanding levels of IT assistance for growing provider of IT Support & Managed Services.
• Extensively worked with Windows 2003/2008 Servers, Small Business Server, Microsoft Exchange, Active Directory, MS SQL, and Terminal Server.
• Installed and configured Microsoft Office Suite, Windows XP/7, firewalls, and networks.

Middlesex County College, Edison NJ, 2004 to 2005

Computer / IT (Lab Support)

• Provided exemplary technical support inclusive of troubleshooting, installations, network administration, workstation set-ups and IT security.

Microsoft Windows, UNIX/Linux, Microsoft Office Suite, Kaba, Oracle, Oracle Discoverer, Trackwise, Enterprise HRMS, iPay, Adobe, Windows Server, Symantec, Citrix Metaframe, Citrix XenCenter, VMware, Active Directory, MSSQL, Terminal Server, IBM servers, Video Insight Servers, Small Business Server, Exchange, BMC, Epic Willow, Merchant Soft, Rumba, Epic Hyperspace, TCP/IP, Cisco devices, LAN/WAN, firewalls, VPN, wireless, SonicWall, HP routing and switching, Meraki, SolarWinds, LogicNow

Clinical Pastoral Education, JFK Medical Center, Edison, NJ, 2010 to 2011

Master of Theology, New India Bible Seminary, 2010

Bachelor of Theology, Gospel for Asia Seminary, 2008

Low-Pressure Boiler Operator License, State of New Jersey