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Yyyyyy x. yyyyyy


1443 Portmoor Way | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | |


Multi-Unit Operations Manager

Operations Infrastructure | Talent Assembly | Sales Process | P&L | Customer Service | Business Development | Consumer Insight

Budget Creation & Management | Payroll | Real Estate Proforma Development & Management | Acquisitions | Valuations | Negotiation

Staff On-Boarding | Merchandise & Open-to-Buy Management | Inventory Control | Pricing | Vendor Relations


I'm a dynamic leader of people with 10+ years of multi-unit retail leadership at the DM, VP, and President level. Experiences include 13 years with Finish Line retailer, with the last eight years spent as a multi-unit leader. Inspire team members to achieve success at optimal levels using proven talent development and retention best practices. Dedicated to improving customer experiences, thus ultimately leading to sales growth. Grown over the course of career into an industry leader, change agent, coach, inxxxxxxuencer, and collaborator. Seeking a multi-unit leadership role in the Orlando Metro that will allow for continued leverage, professional learning and development of skills, as well as offer the opportunity to return to a high-energy, motivational working environment. Targeting a field leadership role Williams-Sonoma that will allow for meshing of customer service excellence and people development talents.


Professional Synopsis


I9 Sports 2016 Present

Business Owner and Area Developer

  Work diligently to skillfully negotiate favorable business acquisition terms and conditions

  Lead and guide various departments including Customer Experience, Marketing, Site Management and Finance

  Act as a key strategic leader to fuel fruitful operations from a business partnership perspective

  Direct all real estate negotiation processes to open new venues; includes management of all procurement negotiations

  Achieved notable success in opening a second competition venue and xxxxxxeshed out an agreement for a third

  Aim to develop budget to up to 35% profitability over the course of the upcoming 18 months

o    Stay ahead of target after four months with a
116% revenue increase compared to pre-acquisition

o    Saw 74% in new member growth compared to LY since acquisition, with industry best of 88% net promoter score since acquisition

  Developed and currently utilize a scalable customer experience model; recruit, hire, and train Sport Experience staff to carry out functions, as well as a Marketing Consultant to aid in the development of community outreach efforts 2016 2017

Founder and Brand Developer

  Headed business startup operations including branding development and founding a full 360-degree business process

  Worked as the foremost contact and negotiation point-person for all business development ventures

  Drove the success all operational areas such as Finance, Athlete Development and Digital Marketing, as well as the talent development for all department heads

  On-boarded staff for the Athlete Development and Marketing teams; also tripled athlete on-boarding each month since the company s inception

  Led the development of business partnership agreements with Running Warehouse


Finish Line/Running Specialty Group 2014 2015

Vice President of Operations

  Managed all store acquisitions from start to finish during tenure in role; doubled top-line sales via store acquisition processes and achievement of organic store growth

  Worked collectively to create a store operations team to formalize post-acquisition store processes and ensure that all acquired personnel were effectively transitioned and on-boarded

  Spearheaded store operations including leadership of a successful re-branding initiative facilitated in stores; transitioned from a local brand to the nationally-recognized JackRabbit brand

  Slashed operating loss from ~$11M to ~2.5M; also reduced company shrink from -2.05% to -.52%.

  Partnered with essential stakeholders to build a CRM team that aimed to vastly improve customer experience store-wide; also joined forces to create a labor model that reduced the labor percentage by nearly 200 basis points

  Collaborated cross-functionally to develop and implement the Run Rewards customer loyalty program; drove over 60% of transactions in FY 2016 to have a direct connection to the program

  Directed the development of a motivated, talented District Manager team; trained staff to handle increasing P&L performance in comp sales increases, shrink/asset control and workforce management

  Worked with the CRM team to ensure that proper key performance indicators (KPIs) were used to tell the story of customer behavior


Yyyyyy x. yyyyyy




Vice President of Operations, Continued

  Jointly operated with peer colleagues to comprehensively tend to all store needs with precision and attention to detail

  Collaborated with the Merchandise and Marketing Departments to develop and ensure adherence to store brand standards

  Ensure that all locations are meeting company brand visual standards. Grow customer loyalty through development and execution of Run Rewards program.

  Partner with LP and HR to ensure proper team member development, along with overseeing full execution of their department initiatives.


Senior District Sales Manager (2012 2014)

  Developed and guided a store management team for an increasing P&L performance, including the areas of comp sales increases, shrink/asset control and workforce management; actually boosted comp sales by $3.3M since January of 2012

  Worked in partnership with the Corporate Product Team to maximize sales comps via proper product merchandising in stores

  Maintained an available pool of Store Manager candidates for assigned district and neighboring ones

  Promoted 16 Store Management staff members to higher roles, including two District Sales Leaders for the new FNL/Macy's Division and one District Sales Manager for the FNL brand

  Expanded upon customer loyalty across all stores via implementation of the Finish Line WC Program

  Fueled industry and company forward movement using proper team messaging efforts

  Partnered with LP and HR to ensure positive team member development; also fully execute all department initiatives to ensure that all locations align with company and brand visual standards

  Garnered $14.4M in profit during FY 13 and FY 14; also boosted profits by 16% during the same time frame

  Named as the 2013 District Sales Manager of the Year for the Southeast Region, as well as Coach of the Year for the Southeast Region for 2012 and 2013


District Sales Manager (2007 2012)

  Drove the development and coaching of a highly-qualified Store Manager team to increase P&L performance including comp sales increases, shrink/asset control and workforce management

  Led industry and corporate change using proper messaging in communicating with team members; made certain that all locations were in line with company and brand-specific visual standards

  Increased sales during all five years of tenure for an approximate $4.2M in comp sales increases

  Moved along the development and execution of the companywide Top Finish Line Youth Foundation fundraiser from 2009-2011

  Honored as District Sales Manager of Year for the Southeast Region from 2009-2011

  Earned the Larry Sablosky Award for Customer Service from 2007-2011

  Named as the Top Shrink Award honoree for the Southeast Region




Bachelor of Business Administration, Middle Tennessee State University










Yyyyyy x. yyyyyy


1443 Portmoor Way | Xxxxxx, XXXXXX xxxxxx xxx-xxx-xxxx | |



March 19, 2018


Hiring Agent Name


Company Name


City/State/Zip Code



Dear [Hiring Agent Name],


I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration. As demonstrated in the accompanying resume, my professional qualifications include the following accomplishments:


  I bring to any multi-site operations management role years of proven success in various retail leadership capacities at the district level.

  My history is comprised of 13 years spent with the globally-recognized Finish Line retailer, including eight years of specific multi-unit experience.


  All of my experiences thus far, which include business ownership, have sharpened and refined my interpersonal communication and relationship building skills, as well as my ability to connect positively with clients and stakeholders at all levels.


  As a professional, I am able to thrive under pressure in fast-paced, demanding work environments. I excel as both an independent achiever and valued team member to actively contribute to operations.


  In any position I take on as I grow and mature professionally, I aim to achieve the utmost in both customer and organizational satisfaction.


  I train and mentor supervisees in striving for the same goals as I do. I ve, in fact, guided and coached numerous management-level staff members I ve supervised into roles of increased responsibility.


  Over the course of my career, I have grown and expanded my levels of expertise in Project Management, Operations Coordination, Talent Development, Acquisition Processes, Budgeting and Strategic Planning, as well as additional practical areas.


  Independent of my practical background, I ve also earned a Bachelor of Business Administration from Middle Tennessee State University. This and my career history make me an ideal candidate for any multi-unit managerial opportunity.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.



Yyyyyy x. yyyyyy

Enc. Resume

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