Dynamic leader with track record of success in significantly

improving operational and financial performance through

strategic management, targeted action plans and innovative solutions

Offer 20+ years of multi-industry experience in driving full-scope operations spanning business/startup launches, human resources, sales, marketing, customer service, order fulfillment, administrative, and financial through production, logistics, procurement/vendor management, inventory control, and total quality management ~ Expertise in delivering continuous process improvements and custom solutions ~ Motivating, hands-on leader who excels in training, developing and coaching teams to maximize performance, morale and retention, with consistent emphasis on facilitating collaborative teamwork and promoting professional growth; have successfully managed as many as 100+ supervisory and frontline staff ~ Reputation for honesty and integrity; routinely placed in positions of trust ~ Technology savvy, with solid background in developing and implementing/integrating automated business systems; proficient in Windows OS and MS Office Suite (Word, PowerPoint, Excel, Access) along with Visual Basic

Key Achievements

Western Environmental Services

  Achieved $900K in annual sales within first year of launching new Sales Promotional Items business; spanned market and product research, recruiting/staffing, standards, requirements, and development

  Generated $149K increase in annual profit by evaluating and restructuring Lifetime Security standards and ROI based on employee activities and customer requirements; also designed and developed on-time inventory system, minimizing stock overages and loss while boosting annual profits an additional $65K

  Saved $130K in annual operating expenses by designing and implementing custom Access-based application to automate and replace paper-based sales process

  Generated additional $95K reduction in annual Sales Department expenses through Access-based application automation of processes; concurrently eliminated defect-prone processes

  Reduced annual printing expenses $154K by leading production team in standardizing processes

Awareness Corporation

  Collected $75K in outstanding receivables within 90 days of implementing new collections program

  Reduced annual expenses $100K by bringing out-sourced order entry process in-house

  Grew annual profits $62K by implementing in-house Spanish and French call handling process

Bank One, Inc.

  Increased annual profits $250K by designing/launching company-wide automated reporting system

  Substantially improved team productivity and morale while simultaneously reducing defects by introducing monthly employee feedback sessions

Discover Financial Services, Inc.

  Appointed Employee Excellence Committee Chairperson

  Saved $45K annually by automating existing performance monitoring/reporting system

  Increased center-wide customer service performance indicators from 82% to 95% by developing and integrating call monitoring program focused on peer reviews and coaching sessions

  Launched performance evaluation program, successfully improving productivity and quality assurance; program was subsequently adopted company-wide

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Daniel L. Martos Page 2 of 2

President, Western Environmental Services Inc.-Phoenix, AZ 2002-Present

  Successfully steer operations of multiple divisions targeting key industries; includes Business and Personal Security along with both Industrial Cleaning Supplies and Promotional Items

  Coach, develop and direct team of 7 Supervisors across broad areas of operation spanning human resources, training, sales, and customer service through production, logistics, inventory control, quality control, and collections/financial

  Expertly define, develop and implement strategies and integrate with targeted action plans to boost performance through optimal management practices; routinely spearhead special projects focused on continuous improvements across productivity, turnaround times, quality, cost controls, and bottom-line P&L results

  Serving as Logistics Manager, forecast, plan, schedule, and order materials supporting 3 separate entities; have coached 3 purchasing agents in implementing and maintaining best practices as well as conducted root-cause analysis and developed/executed corrective actions to eliminate shortages

  Have successfully led multiple projects focused on automating processes, substantially improving efficiency, reducing costs and increasing profits

Customer Service / Operations Manager, Awareness Corporation-Mesa, AZ 2000-2001

  Profitably managed multiple centers including order entry, customer service and collections for vitamin company; reported directly to President of Network Marketing

  Strategically developed and implemented new/standardized processes and programs significantly increasing cash flow, improving order servicing and driving profit growth

  Effectively trained, coached, mentored, and supported site leaders and frontline staff in areas ranging from exceeding customer expectations and resolving conflicts through managing time and maximizing productivity and efficiency

  Productively interfaced with key executive staff and collaborated with leadership and programming team members to achieve aggressive performance goals

Production Manager, Bank One, Inc.-Phoenix, AZ 1998-2000

  Led team of 4 supervisors and 100+ frontline employees in managing major lockbox production environment operations; included training, coaching and supporting staff in production practices, processes and quality improvement principles

  Productively liaised and collaborated with site leadership team in driving continuous improvements and facilitating standardization and consistency of production reporting and employee evaluation; included steering leadership focus groups as well as working with outside vendors

  Developed, documented and delivered solutions-focused action plans to meet critical timelines

Prior background as Activity Based Costing Coordinator and Customer Service Manager

with Discover Financial Services, Inc.-Phoenix, AZ; details on request

Bachelor of Science-Business Information Systems, University of Phoenix-Phoenix, AZ

GPA: 3.6 / 4.0 scale

Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging new career opportunity in Executive/Senior-Level Management and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated, I have built a successful career driven by a track record of consistently defining, developing and implementing targeted strategies, solutions, processes, and action plans to boost results across human resources, productivity/efficiency, cost controls, customer service levels, quality assurance, revenue production, and bottom-line profitability. I have successfully launched new business divisions to expand revenue channels and market reach, created and facilitated programs supporting employees in improving performance, developed and implemented technology-driven systems to automate processes, and designed and executed a wide range of continuous improvement initiatives to standardize and enhance operations. Complementing my vast experience, I offer a BS in Business Information Systems

As a senior staff member, you will find me to be a driven leader and collaborative team player prepared to deliver immediate and long-term results and committed to supporting you in achieving and surpassing your goals. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Daniel L. Martos