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Yyyyyy x. yyyyyy

1103 Treasure Island Road-Webster, MA 01570


Customer Service ~ Account Management ~ Business Development


Profile of Qualifications


  Offering vast experience in customer-focused, service-oriented industry, with expertise in effectively working with clients to capture new business, developing existing accounts and maximizing sales production along with extensive background in B2B sales and service

  Consistently play vital role in driving revenue growth and optimizing client loyalty and retention through delivery of world-class service

  Dynamic communication and interpersonal relation skills instrumental to productively interfacing with all stakeholders, from clients and vendors/suppliers to senior management and staff

  Self-motivated, hands-on leader equally effective in independent, management, collaborative teamwork, and supporting roles

  Effectively prioritize, organize and manage projects to ensure optimal productivity, efficiency, cost-effectiveness, and resource management; adept in meeting critical deadlines and performance goals

  Well versed in business operations ranging from vendor management and contracting through human resources and office administration

  Broad background as a community leader, from directing and serving on Boards and committees to spearheading fundraising events


Professional Experience


Co-Owner, MBI Graphics and Printing Corporation-Southbridge, MA 1989-Present

  Co-manage operations of company offering quality business printing, graphics and email solutions; clientele span wide range of industries including hospitals, colleges, non-profits, and manufacturers

  Specializing in B2B/outside sales, marketing and account management, have built a consistent track record of success in generating 20% year-over-year sales growth

  Effectively define and penetrate lucrative markets, consult with key decision makers to identify needs, deliver customized sales presentations, capture new business, and develop and service accounts

  Actively collaborate with clients and graphic artists along with external vendors to facilitate projects from sale through on-time, on-budget completion


Office Manager/Human Resource Assistant, Old Sturbridge Village-Sturbridge, MA 1986-1989

  Contributed sharp business acumen toward managing printing for Village along with direct mailings; ranged from project management and production coordination through office administration

  Concurrently assisted with human resource functions, from meeting with employees to complete various personnel forms and maintaining records/information systems through providing clerical support for Director


Education & Professional Development


Retail Management and Merchandising Studies, Endicott College-Beverly, MA

Massachusetts Bankers Certification for Directors

Real Estate License, Massachusetts (no longer active)


Affiliations / Community Leadership & Recognitions


Bank Director/Board of Directors, Webster Five Savings Bank-Webster, MA; 2005-Present

Key Citizen Honoree, Town of Oxford

Community Service Award, Patriot Newspaper Women's Award-Central Massachusetts

Past President, Friends of the Oxford Community Center-Oxford, MA

Past President, The Oxford Woman s Club-Oxford, MA

Past Director, Webster/Dudley/Oxford Chamber of Commerce-MA

Corporate Fundraiser and Chairperson, Oxford s 300th Anniversary-MA

Committee Member/Fundraising Event Coordinator, Various Community Organizations/Initiatives-MA

Church Moderator, First Congregational Church of Oxford, MA

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