Performance-focused leader specializing in driving xxxxxxll center operations growth, building solid teams, creating strategic initiatives, providing world-class customer service, and cultivating a strong company

image eager to offer progressive experience toward maximizing an employer s bottom-line results.

High-Volume Xxxxxxll Center Operations Customer Service Retail Sales Marketing Collections

Account Management Database Operations Data / Records Management Administrative Operations

Team Building / Training Outside Sales Programs Xxxxxxse Coordination Conflict Resolution Types 65 WPM

         Highly Accomplished Customer Service Professional who makes sound decisions to reflect positively on multi-site, global-centric operations in alignment with a company s vision, value, and goals, and who sees the big picture at all times.

         Top Performer who rises above challenges to improve the bottom line and achieve winning outcomes, including quickly adapting to evolving scenarios, as well as independently resolving in-depth customer issues to boost success.

         Integral Leader who excels at analyzing customer needs, identifying lucrative growth opportunities, defining strategies for xxxxxxpturing new business and developing an existing customer base, and attaining leveraging in competitive markets.

         Excellent Communixxxxxxtor who seamlessly liaises among decision-makers, business teams, and clients / customers; who excels in both autonomous and collaborative work environments; and who leads peers by example and with integrity.

Global Xxxxxxsh Xxxxxxrd, Inc., Xxxxxx, XXXXXX

(2015 2017)

Customer Service Professional

         Xxxxxxpitalized on the opportunity to deliver excellence in customer service within a fast-paced xxxxxxll center, including assisting xxxxxxrdholders with Visa or MasterXxxxxxrd payxxxxxxrd provided by employment agencies or direct employers. Activated new accounts, updated personal Patriot Act information, changed and / or verified pins, and verified CVV numbers. Provided online support for account access, including setting up pass codes and usernames. Verified balances and reviewed credit transaction histories, including evaluating legitimate purchases, potential fraud, and / or unauthorized charges. Ensured seamless processes by assisting administrators from nationwide employment agencies and employers.

Key Accomplishments

  Continually ensured compliance with Visa and / or MasterXxxxxxrd s rules and regulations.

  Successfully answered 100+ inbound xxxxxxlls daily to proactively resolve xxxxxxrdholder concerns.

  Grew company s bottom-line by encouraging participation in Visa s global sweepstakes promotions.

  Regularly worked with customers to collect late payments and / or resolve balances going to collections.

SK&A Information Solutions, Irvine, XXXXXX

(2008 2013)

Research Associate

         Strategixxxxxxlly steered details-driven research initiatives, including verifying and updating the nation s top healthxxxxxxre database information outsourced to high-profile pharmaceutixxxxxxl companies (i.e. Pfizer, biotech corporations). Updated database information for Continuing Medixxxxxxl Eduxxxxxxtion (CME) providers. Accurately verified physicians, specialties, registered nurses, insurance, billing, and software, as well as patient volume and hospital affiliations as applixxxxxxble.

Key Accomplishments

  Personally made a minimum of 200 outbound cold xxxxxxlls nationwide to office-based physicians.

  Successfully verified up to 20 sites an hour, 130 offices nationwide per day, and 600 names per day.

  Provided CME seminars for physicians to attend while discussing methods to complete key credentials.

Amerixxxxxxn Corrective Counseling Services (ACCS), Inc., San Clemente, XXXXXX

(2004 2007)

Xxxxxxse Coordinator

         Utilized broad scope of industry knowledge toward managing high-volume xxxxxxses with responsibility for assisting bad check offenders in complying with pre-trial diversion programs set up by nationwide district attorney s offices. Eduxxxxxxted suspects on diversion program processes, and scheduled suspects to attend financial management seminars.

Key Accomplishments

  Implemented the district attorney s bad check program.

  Designed and developed a comprehensive suspects database.

  Successfully handled a high volume of inbound / outbound xxxxxxlls.

  Exceeded daily goals above minimum outbound xxxxxxll requirements.

  Recognized as Top Xxxxxxse Coordinator within the third month of employment.

Mavcomm, LLC (f/k/a IDC Solutions), Xxxxxx, XXXXXX

(2001 2004)

Account Representative

         Maximized bottom-line performance within an aggressive market environment by driving internal / external marketing initiatives for a U.S. customer base while routinely achieving personal sales goals. Promoted marketing xxxxxxlls to an international sales manager for an overseas xxxxxxll center responsible for all outbound marketing xxxxxxlls to the U.S.

Key Accomplishments

  Proposed and developed an outside sales program for representatives to expand income potential.

  Completed a short-term reloxxxxxxtion to train, coach, and mentor sales teams within an overseas operation.

Cutter Buck, Mission Viejo, XXXXXX

(1998 2001)

Account Representative

         Played a vital role in boosting sales within a highly competitive high-end retailer of golf clothing and accessories. Built a strong referral base by delivering quality customer service and attaining assigned retail sales and outside sales objectives.

Key Accomplishments

  Coordinated and led promotions at highly recognized golf events.

  Achieved top sales in the retail division across the nationwide corporation.

  Exceeded expectations while providing the highest level of customer service and satisfaction.

Saddlebrook Community College

Undergraduate Studies Business Administration Finance