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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Driven, focused, and knowledgeable Strategic Operations Leader with 12+ years of experience and a proven ability to lead others and oversee daily operations within fast-paced environments. Experienced in managing cross-functional teams, improving staff engagement/productivity levels, and creating innovative standard operating processes. Highly adept in improving operational efficiency levels in addition to maintaining strong communication with co-workers, staff, customers, and members of executive management.


Key Competencies


Operations Management P&L Management Strategic Planning Financial Statement Development

Team Leadership/Engagement Human Resources Management Project/Program Management

Process Improvement Oral/Written Communication Cross-Functional Team Leadership

Improving Engagement Levels Attention to Detail Market Trend Forecasting Budget Development


Career Highlights


  Demonstrated leadership background with experience in creating innovative strategic processes, providing targeted feedback, and improving employee engagement


  Played a lead role in the development and implementation of the Benchwarmers development program which resulted in the successful promotion of 8 Associates over the span of 2 years


  Attended the 2016 MARS Ambassador Program as a Representative, obtained a nomination for the MARS Make a Difference Award, and attended a national field leadership conference 4 times


Professional Experience

Banfield Pet Hospital January 2013-Present

Field Director (2016-Present)

  Direct the day to day operations of 26 hospital branches in both Pennsylvania and Ohio with a focus on increasing productivity and efficiency levels

  Define operational goals and implement innovative strategies, complete financial forecasting, manage client relationships, and oversee a P&L of over $30 million

  Oversee the recruiting and training of new team members, assist the Medical Director with the creation of staff development plans, and cultivate positive relationships with veterinary schools

  Instrumental in the design of a forecasting tool which was used to anticipate market trends and ensure individualized targets were achieved

  Act as the Engagement Champion for the Operations Team which which requires leading monthly discussions and creating impact action plans


Operations Support Manager (2015-2016)

  Provided operational support to 34 independent hospital teams which were tasked with providing stellar veterinary care, ensuring high customer satisfaction, and ensuring continuous compliance with both regulatory and Banfield standards

  Utilized superior communication abilities to maintain rapport with internal and external teams, completed detailed resource planning, and assisted in the conversion of acquired veterinary facilities

  Successful assessed and diagnosed areas of opportunity within each hospital which resulted in generating strategic plans and improving hospital specific metrics

Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx


Professional Experience Continued:

Banfield Contnued:

Practice Manager (2013-2015)

  Facilitated daily tasks within 2 successful veterinary hospitals which required handling complete P&L activities, developing budgets, managing AP/AR, and forecasting market trends

  Successful obtained approximately $2 million in revenue due to an increase of hospital revenue by 30.8% in a span of 30 months


Sweet Dawn Cafe 2005-2013


  Owned a successful restaurant located in Rochester, NY which included creating restaurant concept, implementing menu items/products, and handling customer service functions

  Recruited, hired, and trained staff members, provided both individualized and group coaching, and diffused escalated customer service situations

  Awarded 2nd place in Verizon Wireless s National Small Business Mom of the Year




Master s of Education, Mental Health Counseling

State University of New York College at Brockport, Brockport, NY


Bachelor of Science, Business

State University of New York, Empire State College, Saratoga Springs, NY


Completed Training Includes:

Crucial Accountability, Influencer, Leading with Heart, Adaptive Leadership, Social Media Marketing, Project Management, and Modern Project Management Theory and Practice


Community Involvement


Compeer Mentor, Rochester, NY, 2004-2013

Volunteer, Junior Achievement of Chicago, October 2016












Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx






Hiring Agent Name


Company Name


City/State/Zip Code




I am currently seeking a challenging new career opportunity as (JOB TITLE) and am submitting my resume for your review. In advance, thank you for your time and consideration.


As demonstrated in the accompanying resume, my professional qualifications include a background in strategic leadership roles with experience in designing/implementing strategic processes, coaching/training staff members, handling financial operations, and increasing engagement/productivity levels. In addition, I have a demonstrated ability to maintain positive rapport with others and diffuse escalated operational situations.


To complement my professional experience, I also possess stellar interpersonal and communication skills with an impressive educational background which includes a Master s of Education from the State University of New York College at Brockport.


As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.






Yyyyyy x. yyyyyy


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