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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx ~ abc@xyz.com

 

Career Profile

Driven, focused, and hard-working Strategic Leader with a background in overseeing daily operations within fast-paced environments throughout the healthcare industry. Experienced in implementing strategic operational procedures, handling budget development/implementation, supervising cross-functional teams, and consistently increasing efficiency levels. Equipped with an ability to improve organizational productivity in addition to maintaining strong communication with others.

Key Competencies

 

         Clinic Operations

         Budget Development

         Staff Management

         Operational Cost Reduction

 

         Budget Development

         Staff Recruiting/Training

         Strategy Implementation

         Oral/Written Communication

 

         Attention to Detail

         Process Improvement

         Project Management

         Team Leadership

 

Professional Experience

BMG Referral Center, Collierville, TN January 2016-Present

Referral Representative

  Direct daily operations within a fast-paced call center environment which included reviewing and addressing clients calls via phone and/or email

  Utilize superior communication and interpersonal abilities in order to maintain positive relationships with clients, monitored departmental metrics, and adhered to standard operating procedures

 

Healthcare Service Group, Collierville, TN January 2014-January 2015

Account Manager/Administrator

  Played a lead role in managing key client accounts within the organization in addition to overseeing the full-cycle recruiting of up to 25 new staff members per year

  Designed and implemented innovative standard operating procedures, monitored both individual and group metrics, and created budgeting/accounting systems which reduced operational costs

 

Campbell Clinic Orthopedics, Southaven, MS January 2013-January 2014

Clinic Coordinator

  Facilitated administrative operations within a healthcare environment which included managing patient account records, creating financial/growth goals, and diffusing complex patient issues

  Supervised a team of up to 45 staff members which consisted of Physicians, Nurses, and support staff members and required implementing processes and overseeing clinic goals/metrics

 

Pediatric Partners of Memphis, Memphis, TN January 2006-January 2013

Office Manager

  Coordinated office operations such as implementing standard operating procedures, hiring/terminating staff members, and scheduling staff member breaks and/or overtime

  Ensured the office was continuously in compliance with federal healthcare standards, prepared for state evaluations, and resolved issues related to patient health

 

Education

MBA, Business/Healthcare, Bethel University, Memphis, TN (Currently Attending)

Bachelor of Science, Healthcare Management, University of Phoenix, Memphis, TN

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