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Career Profile
Driven, focused, and hard-working Strategic Leader with a background in overseeing daily operations within fast-paced environments throughout the healthcare industry. Experienced in implementing strategic operational procedures, handling budget development/implementation, supervising cross-functional teams, and consistently increasing efficiency levels. Equipped with an ability to improve organizational productivity in addition to maintaining strong communication with others.
Key Competencies
Clinic Operations Budget Development Staff Management Operational Cost Reduction |
Budget Development Staff Recruiting/Training Strategy Implementation Oral/Written Communication |
Attention to Detail Process Improvement Project Management Team Leadership
|
Professional Experience
BMG Referral Center, Collierville, TN January 2016-Present
Referral Representative
Direct daily operations within a fast-paced call center environment which included reviewing and addressing clients calls via phone and/or email
Utilize superior communication and interpersonal abilities in order to maintain positive relationships with clients, monitored departmental metrics, and adhered to standard operating procedures
Healthcare Service Group, Collierville, TN January 2014-January 2015
Account Manager/Administrator
Played a lead role in managing key client accounts within the organization in addition to overseeing the full-cycle recruiting of up to 25 new staff members per year
Designed and implemented innovative standard operating procedures, monitored both individual and group metrics, and created budgeting/accounting systems which reduced operational costs
Campbell Clinic Orthopedics, Southaven, MS January 2013-January 2014
Clinic Coordinator
Facilitated administrative operations within a healthcare environment which included managing patient account records, creating financial/growth goals, and diffusing complex patient issues
Supervised a team of up to 45 staff members which consisted of Physicians, Nurses, and support staff members and required implementing processes and overseeing clinic goals/metrics
Pediatric Partners of Memphis, Memphis, TN January 2006-January 2013
Office Manager
Coordinated office operations such as implementing standard operating procedures, hiring/terminating staff members, and scheduling staff member breaks and/or overtime
Ensured the office was continuously in compliance with federal healthcare standards, prepared for state evaluations, and resolved issues related to patient health
Education
MBA, Business/Healthcare, Bethel University, Memphis, TN (Currently Attending)
Bachelor of Science, Healthcare Management, University of Phoenix, Memphis, TN
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