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Yyyyyy x. yyyyyy

- 555 Ellis St., Apt 208 Ÿ Xxxxxx, CA xxxxxx ( (xxx-xxx-xxxx *


Operations Manager (Non-Profit Organization)


Qualifications Profile


    Highly self-motivated and results-driven management professional with more than 8 years providing high-performance program/project management, HR administration, and operations management in several commercial and non-profit organizations..

    Detail-oriented without losing sight of the big picture, analytical and methodical with critical thinking to strategize solutions in addressing work issues even under stressful work conditions.

    Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies with colleagues and subordinates across diverse ethnicities.


Key Expertise

Operations Management

    Strategic Planning & Execution

    Fiscal & Budget Administration

    Process/Workflow Improvement

    Relationship Management (Customers, Stakeholders, Public, Government & Suppliers)

    Grants/Funds Management

    Inter-Office Coordination

    Policies & Regulatory Compliance

    Concurrent Program/Project Management


    Volunteer Recruitment

    Personnel Administration

    Organizational Development

    Performance Appraisal

    Career Development

    Accounts Payable/Receivable Management

    Staff Supervision & Training

    Office & Staff Administration

    Office Supplies Inventory

    Records & Document Management

    Peachtree Accounting

    MS Office (Word, Excel, PowerPoint, Access, & Outlook)

    Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing


Professional Experience


Company Confidential Ÿ Xxxxxx, CA

Communication and Development Program Associate Apr 2014 Nov 2015

    Steered funding operations, from sourcing opportunities, preparing prospect lists, top evaluating fund utilization.

    Managed production of weekly social media postings, website performance statistics, and the production of quarterly calendar of events and annual reports.


Ajilon Staffing (Contractor) Ÿ Xxxxxx, CA

Human Resources Coordinator Sep 2013 Apr 2014

    Managed personnel administration using ADP, coordinating job openings and onboarding of accepted applicants.

    Facilitated weekly new hire orientation and staff trainings while ensuring compliance with HR policies and performance standards by collaborating with various line departments.

    Coordinated benefits of open-enrollment period.

    Maintained employee personnel files and managed all HR issues with tact and confidentiality.


Collaborating Agencies Responding to Disasters Ÿ Oakland, CA

Program and Project Manager Apr 2010 May 2013

    Provided financial oversight in program/project management involving research into prospective fund sources, review of proposals, deliverables tracking, and grant usage reports.

    Collaborated with county agencies to secure contracts, working with BOD and ED to develop annual budgets

    Provided vendor management support drafting and finalizing contracts with 3rd party services.

    Oversaw in-house and 3rd party facilities maintenance.

    Collaborated with internal auditors and ED to create internal management and financial controls.

    Managed a 6-person team processing weekly AP/AR and coordinated bi-weekly payroll, monthly expense reports for 5 staff members, including the ED.


Bay Area Landscaping Ÿ Xxxxxx, CA

Administrative & HR Assistant Jan 2006 Jan 2007, Feb 2000 Aug 2002

    Organized and maintained confidentiality of employee files.

    Assisted the HR head with recruitment, and onboarding processes, benefits administration, and career development.

    Managed files for Accounts Payable/Accounts Receivable while overseeing office supplies inventory.

    Implemented all operations tracking databases and served as POC for all job candidates and visitors.




Yyyyyy x. yyyyyy

- 555 Ellis St. Apt. 208 Ÿ Xxxxxx, CA xxxxxx ( (xxx-xxx-xxxx *


Professional Experience (continued)


A Plus, Inc.Ÿ Decatur, GA

Office Assistant Nov 2004 Sep 2005

    Served as POC for visitors and guests, directing incoming calls and correspondences to the proper office.

    Provided administrative and clerical support managing internal documents and organizing communal office spaces for optimum space utukuzation.

    Ordered office supplies and kept office records organized and processes efficient.

    Processed all accounts receivables using Peachtree accounting software.

    Collaborated on special projects, assisting the PM in meeting project deliverables on time and within budgets.


Education & Credentials


    Master of Nonprofit Administration



    B.S. in Industrial/Organizational Psychology



Professional Training & Certifications

    Curriculum for Living, Communication Curriculum, Introduction Leaders Program, Coach Self Expression and Leadership Program, Landmark Worldwide, Xxxxxx, CA (2010 2015)

    Fund Raising Training, Xxxxxx, CA (2015)

    Proposal Writing Basics and Proposal Budgeting Basics , The Foundation Center, Xxxxxx, CA (2011)


Awards & Recognition

    Outstanding Volunteer Award, Creative Arts Charter School, Xxxxxx, CA (2003)

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