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Yyyyyy x. yyyyyy
- 3068 nw. 13th st Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Customer Service Catering/Conference Management (Hospitality)
Qualifications Profile
Self-assured, dynamic, customer-driven service professional with more than 19 years providing high-performance customer service, banquet sales and operations, and event management in the hotel & restaurant business.
- Opened 4 properties, serving as opening captain at Fontainebleau and the opening manager at James Royal Palm.
- Strong passion for delivering efficient catered operations and outstanding customer service that meet customer expectations and guest satisfaction.
Proven multitasking and prioritization skills in managing projects/workxxxxxxow that maximize staff productivity, deadlines & customer specifications
Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies across workforce diversity.
Key Expertise
Hospitality Sales Management
Marketing & Sales (Trad. & Online)
Service Sales Management
Up-Selling & Cross-Selling
Customer Service Management
Event Management
Relationship Management (Customers, Staff, & Suppliers)
Business Operations Management
Strategic Planning & Execution
Operations / Facilities Management
Hotel & Restaurant Business Development
Menu Planning & Development
Food Production Management
Supplies Inventory Management
Total Quality Management
Catering Production Planning
Policies & Regulatory Compliance
Administration
Personnel Administration
Conxxxxxxict Management
Staff Supervision & Training
Professional Experience
Signature Grand Xxxxxx, XXXXXX Banquet Manager Mar 2015 - Present
Oversee efficient operations in banquets, kitchen, laundry and housekeeping, while managing and scheduling appropriate personnel for each function.
Manage resource allocation for special events in accordance with service quality standards and customer specifications to ensure successful events celebrating customer occasions.
Collaborate with the Director of Catering and Sales, ordering service supplies that included linens, liquor, and dry items as required, while managing all aspects that ensure successful banquet staging.
Viceroy Hotel / James Royal Palm Xxxxxx, XXXXXX Banquet Manager Sep 2012 Oct 2014
Managed all resources in staging banquets in accordance with service quality standards and customer specifications.
Trained and schedules staff such as are housemen, servers and captains, ensuring all details of the events matched with Banquet Event Orders, while coordinating contributory activities from the culinary, catering and conference services to ensure successful banquet staging.
Administered payroll, and provided inventory management oversight to ensure availability and serviceability of banquet equipment and spaces when needed.
Marriott Marquis Xxxxxx, XXXXXX
Assistant Director of Banquets Mar Sep 2012
Assisted the Director of Banquets in providing efficient and outstanding customer service in banquet operation.
Ensured adequate resources that included trained staff and proper maintenance of all equipment, facilities and spaces in staging successful banquets that ensured fulfillment of customer specifications.
Event Xxxxxxoor Manager Oct 2010 Mar 2012
Collaborated with meeting planners and support departments in ensuring successful event program management.
Oversaw resource allocation involving trained staff, task schedules, and proper coordination of activities from support departments.
Fontainebleau Xxxxxx Beach Resort Xxxxxx, XXXXXX Banquet Captain Oct 2008 Sep 2010
Supervised up to 70 associates in supporting successful catered events ensuring client satisfaction.
Oversaw set-up for all events requiring diverse resource allocation covering social gatherings, conventions, sales meetings, banquets, weddings and bar mitzvahs catering to as many as 3,500 guests at any given time.
Yyyyyy x. yyyyyy
- 3068 nw. 13th st Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Professional Experience (continued)
Loews Xxxxxx Beach / Ritz Carlton Xxxxxx Beach Xxxxxx, XXXXXX Banquet Server/Fill-In Captain Dec 2003 Nov 2008
Provided food and beverage service going beyond service quality standards that delighted guests and promoted repeat business and customer loyalty.
Provided efficient banquet operations and supervised staff with duties similar to a Banquet Captain.
Served the Ritz Carlton New Orleans property as a part of the Task Force in August 2007.
Others
Loews Xxxxxx Beach Hotel Xxxxxx, XXXXXX Banquet Server & Pool Server Oct 2000 Aug 2004
Enchantment Of The Seas Xxxxxx, XXXXXX Fine Dining Restaurant Server Dec 1997 Aug 1999
Education & Credentials
Hospitality Management, UNIVERSITY OF SELCUK Turkey (1994)
Professional Training & Certifications
Supervisory Skill Builders, American Hotel& Lodging Educational Institute.
Banquet Departmental Trainer, Ritz Carlton South Beach and Loews Xxxxxx Beach Hotel
Awards & Recognition
Five-star Shopper Award, Loews Xxxxxx Beach Hotel (2003)
Employee of the Month nominee, Loews Xxxxxx Beach Hotel (2003)
Five-star nominee, Ritz Carlton South Beach (2005 & 2006)
Manager of the Quarter Nominee, James Royal Palm South Beach (Mar 2013)
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