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Yyyyyy x. yyyyyy

- 3068 nw. 13th st Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

 

Customer Service Catering/Conference Management (Hospitality)

 

Qualifications Profile

 

    Self-assured, dynamic, customer-driven service professional with more than 19 years providing high-performance customer service, banquet sales and operations, and event management in the hotel & restaurant business.

-    Opened 4 properties, serving as opening captain at Fontainebleau and the opening manager at James Royal Palm.

-    Strong passion for delivering efficient catered operations and outstanding customer service that meet customer expectations and guest satisfaction.

    Proven multitasking and prioritization skills in managing projects/workxxxxxxow that maximize staff productivity, deadlines & customer specifications

    Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.

    Decisive leadership, strong people management, and exceptional interpersonal communication skills that inspire confidence while forging teamwork synergies across workforce diversity.

 

Key Expertise



Hospitality Sales Management

    Marketing & Sales (Trad. & Online)

    Service Sales Management

    Up-Selling & Cross-Selling

    Customer Service Management

    Event Management

    Relationship Management (Customers, Staff, & Suppliers)

Business Operations Management

    Strategic Planning & Execution

    Operations / Facilities Management

    Hotel & Restaurant Business Development

    Menu Planning & Development

    Food Production Management

    Supplies Inventory Management

    Total Quality Management

    Catering Production Planning

    Policies & Regulatory Compliance

Administration

    Personnel Administration

    Conxxxxxxict Management

    Staff Supervision & Training


 

Professional Experience

 

Signature Grand Ÿ Xxxxxx, XXXXXX Banquet Manager Mar 2015 - Present

    Oversee efficient operations in banquets, kitchen, laundry and housekeeping, while managing and scheduling appropriate personnel for each function.

    Manage resource allocation for special events in accordance with service quality standards and customer specifications to ensure successful events celebrating customer occasions.

    Collaborate with the Director of Catering and Sales, ordering service supplies that included linens, liquor, and dry items as required, while managing all aspects that ensure successful banquet staging.

 

Viceroy Hotel / James Royal Palm Ÿ Xxxxxx, XXXXXX Banquet Manager Sep 2012 Oct 2014

    Managed all resources in staging banquets in accordance with service quality standards and customer specifications.

    Trained and schedules staff such as are housemen, servers and captains, ensuring all details of the events matched with Banquet Event Orders, while coordinating contributory activities from the culinary, catering and conference services to ensure successful banquet staging.

    Administered payroll, and provided inventory management oversight to ensure availability and serviceability of banquet equipment and spaces when needed.

 

Marriott Marquis Ÿ Xxxxxx, XXXXXX

Assistant Director of Banquets Mar Sep 2012

    Assisted the Director of Banquets in providing efficient and outstanding customer service in banquet operation.

    Ensured adequate resources that included trained staff and proper maintenance of all equipment, facilities and spaces in staging successful banquets that ensured fulfillment of customer specifications.

Event Xxxxxxoor Manager Oct 2010 Mar 2012

    Collaborated with meeting planners and support departments in ensuring successful event program management.

    Oversaw resource allocation involving trained staff, task schedules, and proper coordination of activities from support departments.

 

Fontainebleau Xxxxxx Beach Resort Ÿ Xxxxxx, XXXXXX Banquet Captain Oct 2008 Sep 2010

    Supervised up to 70 associates in supporting successful catered events ensuring client satisfaction.

    Oversaw set-up for all events requiring diverse resource allocation covering social gatherings, conventions, sales meetings, banquets, weddings and bar mitzvahs catering to as many as 3,500 guests at any given time.

 

 

 

 

Yyyyyy x. yyyyyy

- 3068 nw. 13th st Ÿ Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

 

Professional Experience (continued)

 

Loews Xxxxxx Beach / Ritz Carlton Xxxxxx Beach Ÿ Xxxxxx, XXXXXX Banquet Server/Fill-In Captain Dec 2003 Nov 2008

    Provided food and beverage service going beyond service quality standards that delighted guests and promoted repeat business and customer loyalty.

    Provided efficient banquet operations and supervised staff with duties similar to a Banquet Captain.

    Served the Ritz Carlton New Orleans property as a part of the Task Force in August 2007.

 

Others

Loews Xxxxxx Beach Hotel Ÿ Xxxxxx, XXXXXX Banquet Server & Pool Server Oct 2000 Aug 2004

Enchantment Of The Seas Ÿ Xxxxxx, XXXXXX Fine Dining Restaurant Server Dec 1997 Aug 1999

 

Education & Credentials

 

Hospitality Management, UNIVERSITY OF SELCUK Ÿ Turkey (1994)

 

Professional Training & Certifications

    Supervisory Skill Builders, American Hotel& Lodging Educational Institute.

    Banquet Departmental Trainer, Ritz Carlton South Beach and Loews Xxxxxx Beach Hotel

 

Awards & Recognition

    Five-star Shopper Award, Loews Xxxxxx Beach Hotel (2003)

    Employee of the Month nominee, Loews Xxxxxx Beach Hotel (2003)

    Five-star nominee, Ritz Carlton South Beach (2005 & 2006)

    Manager of the Quarter Nominee, James Royal Palm South Beach (Mar 2013)

 

 

 

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