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Sharp business acumen Solid background in service-oriented industries, with diverse business skills spanning financial services/banking, inside sales, customer service, cash management, inventory control, and administrative/clerical functions; Bachelor of Science in Business Administration.
Strategic client relations and proactive customer servicing Excel in delivering world-class services, building critical client relationships, positively interfacing with public, driving business growth and ensuring satisfaction in fast-paced, customer-focused environments.
Dynamic project/time management skills Strategically prioritize, coordinate and facilitate workflow to boost productivity and efficiency in achieving aggressive deadlines and performance goals.
Superior analytical and problem solving skills Apply thorough analysis and solid deductive reasoning toward conflict resolution, negotiations and complex decision-making. Excellent ability to digest and analyze large volumes of detailed information, identify key points and distill information.
Whole Foods Market, Closter, NJ 09/2016 to Present
Provide world-class service in preparing and serving wide range of deli/food items to customer specification; includes custom sandwiches and paninis along with cuts of meats and cheeses.
Concurrently support departmental front-end operations based on workflow and staffing needs.
Shop Rite, Northvale, NJ 11/2015 to 09/2016
Efficiently cut meats/cheeses and served salads per customer request as well as prepared and served rotisserie chicken/turkey.
Consistently ensured compliance with health and sanitation standards in maintaining deli area.
Uncle Benny s Pizza, New York, NY 03/2014 to 06/2015
Steered full-scope operations, from opening through closing; spanned human resources, sales and customer service through procurement, inventory, quality assurance, and safety/sanitation compliance.
Strategically ordered food, beverages and supplies to cost-effectively maintain optimal stock levels based on real-time and projected needs; built and maintained dynamic vendor relationships.
Effectively built and led a customer-focused team; expertly scheduled staff and coordinated workflow to maximize use of resources while controlling labor/operating costs.
Drove sales by delivering superior service as well as facilitating strong presence and relationships within the community.
Department of Homeland Security, Newark, NJ 08/2011 to 02/2013
Transportation Security Officer-Transportation Security Administration
Provided comprehensive security and protection of air travelers, facilities, aircraft, and personnel to maximize safety through broad range of security strategies ; included entry/exit point control.
Efficiently operated screening equipment to identify and prevent transport of dangerous items via baggage, cargo and passenger as well as conducted physical pat-down and hand-wand searches.
Contributed sharp attention to detail toward promptly identifying and responding to potential and real security risks in high-stress work environment.
Offered quality public assistance in responding to inquiries regarding facility directions, security standards and related airport/travel issues; included diplomatically addressing difficult passengers and managing conflict situations.
Harmon 10/2009 to 08/2011
Cashier/Customer Service Representative
Ensured delivery of world class customer service in assisting with and processing sales transactions as well as responding to inquiries and resolving issues.
Contributed to maximizing store sales through strategic merchandising and stock management.
Supported store in optimizing efficiencies by proficiently organizing, maintaining and tracking inventory.
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JP Morgan Chase & Co., New York, NY 10/2005 to 12/2008
Sales and Service Associate, 10/2007 to 12/2008
Investigated/corrected errors upon customers' request, according to customer and bank records.
Answered customers' questions, and explained available services such as deposit accounts, ATM cards, direct deposits, certificates of deposit, statement requests, and wire transfers.
Compiled information about new accounts, entered account information into computers, and filed related forms or other documents.
Full Time Teller, 10/2005 to10/2007
Provided superior customer service in facilitating broad-scope account transactions ranging from checking accounts and savings plans to diverse financial instruments.
Drove business growth through cross-selling/up-selling of banking products and services.
Balanced currency, coin, and checks in cash drawers at ends of shifts, and calculated daily transactions.
Clearly defined and troubleshot debit/credit transaction discrepancies and related customer account issues for prompt resolution.
Applied sharp administrative skills toward performing general clerical functions including information systems maintenance and typing.
Counted daily inventories of cash, reconciled checks and cash for deposit, verified amounts, and checked accuracy of deposit slips.
of Science in Business Administration, Saint Thomas Aquinas College-Sparkill, NY; 2005
GPA 3.35, Dean s List, Spring 2002, Fall 2004, Spring 2005
Mu Delta National Honor Society in Business Administration (Lifetime Member)
Member, National Notary Association
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