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Yyyyyy x. yyyyyy
- 2417 W. Pioneer Pkwy #120 Xxxxxx, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Office Manager/Administrator ▪ Administrative Assistant
Qualifications Profile
Self-motivated, dynamic, and results-driven management professional with more than 28 years providing high-performance administration and customer service in the military, healthcare, & aerospace manufacturing industries. .
- Proven dedication to process efficiencies in secretarial, administrative and clerical support that facilitates office operations and executive decision making.
- Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
Well-organized with multitasking and prioritization skills that optimize resources to achieve outstanding results.
Strong interpersonal communication skills that inspire confidence, performance excellence, and teamwork synergies across diverse ethnicities.
Key Expertise
Healthcare Operations
Operations Planning Support
Relationship Management (Clients, Stakeholders, Public, & Suppliers)
Medical Billing
Medical Transcription
Customer Service Support
Inter-Office Coordination
Project Management Support
Administration
Policies & Regulatory Compliance (i.e. HIPAA)
Fiscal & Budget Administration
Time Management
Office & Staff Administration
Records & Document Management
Technical
Medical Terminology, Anatomy & Physiology
Apps: CoPath, & CareConnect
Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)
Professional Experience
Xxxxxx Health Resources- Arlington Memorial Arlington, XXXXXX
Department Assistant to Pathology Department 2007 2016
Managed administrative support, assisting in completing daily tasks of the pathology department, reporting to 5 pathologists and the supervisor in the histology lab, generating and editing medical transcriptions for accuracy. .
Leveraged knowledge in medical based software programs such as CoPath & CareConnect to maintain patient records.
Processed and organized patients medical history records to enable physicians to diagnose and provide interventions plans properly, while reviewing all pathology cases for optimum patient care.
U.S. Navy Jacksonville, FL | Camp Pendleton, CA E-6 Corpsman (Active Reserve) 2003 2006
Performed on-hand support for both clinical and patient care procedures in the otolaryngology/head and neck surgery department, conducting medical transcriptions as needed, welcoming incoming patients, processing new patients, and routing them to the proper clinic or physician on duty.
Performed administrative support, scheduling appointments for diagnostic and surgical procedures, organizing and updating confidential medical records in accordance with HIPAA mandates.
Winn Dixie Jacksonville, FL Secretary to the Marketing Director 2003
Provided administrative and secretarial support to the Marketing Director, addressing customer calls and routing phoned-in issues to the proper office for resolution, pulling sales performance reports, processing and filing documents and correspondences, and arranging for office and group meetings/conferences.
Supported Marketing with published competitor performance reports pulled from trade journals for analysis and in developing strategic competitive presence in target markets.
Vought Aircraft Company Xxxxxx, XXXXXX Secretary 1988 2001
Managed secretarial support to several department heads in HR, Accounting and Fire departments involving document and records filing, answering inbound calls, and arranging for business travels and meetings, among others.
Provided HR support in staff recruitment and development, scheduling training courses and processing benefit claims involving industrial injury or other disabilities for about 500 employees under 3 separate labor unions.
Education & Credentials
Medical Office Practice, ARLINGTON CAREER INSTITUTE Xxxxxx, XXXXXX (2006 2007)
Historical Survey Of The Old And New Testaments, XXXXXX BAPTIST UNIVERSITY Xxxxxx, XXXXXX (1997)
Ears, Nose and Throat Technician, NAVAL SCHOOL OF HEALTH SCIENCES ▪ San Diego, CA (1984)
Basic Hospital Corpsman, NAVAL SCHOOL OF HEALTH SCIENCES Great Lakes, IL (1983)
Affiliation/Community Involvement
Volunteer: North Xxxxxx Food bank
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