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Yyyyyy x. yyyyyy

Xxxxxx, XXXXXX xxxxxx (xxx-xxx-xxxx



Customer Service Sales Marketing Business / Administrative Support Account Management

Team Building / Training Work Prioritization Strategic Analysis Trends Tracking Process Optimization

Correspondence Drafting Inventory Control Safety / Quality Assurance Conflict Resolution Compliance


Spanish-Speaking Customer Service Leader who makes sound decisions to reflect positively on fast-paced business operations in alignment with a company s vision, value, and goals, and who exhibits an unwavering commitment to quality-focused customer service by resolving complex issues with diplomacy and building customer loyalty. Ambitious Self-Starter who rises above challenges to improve the bottom line and achieve winning outcomes. Excellent Communicator who develops synergistic relationships with decision-makers; sales, business, and administrative peers; and customers, and who leads teams by example and with ethics and integrity.


Professional Synopsis


Staples, Las Vexxxxxxs, NV Orlando, FL 2012 2016


Account Consultant Facility Solutions

Capitalized on the opportunity to lead forward-thinking analysis to locate facility and breakroom activities while proactively tracking and managing sales opportunities and pipeline in Expertly implemented comprehensive new breakroom opportunities across a large-scale customer base. Led targeted new marketing and sales campaigns which were instrumental in driving business profitability within a highly competitive market.


  Personally trained end users on new breakroom and / or other products.

  Increased sales with existing accounts via strategic customer visits, calls, and marketing.

  Achieved retention and penetration goals and safety targets in existing office and facility accounts.


Coram Healthcare, Henderson, NV 2009 2014


Clinical Support Specialist (2013 2014)

Accurately tracked lab data and narcotics prescriptions, including processing prescription refills, managing supply inventory, and documenting activities in patient medical records, as well as assisting pharmacist and sales staff and coordinating projects between departments. Prepared internal sales reports. Verified pre-audit accounts.


  Optimized efficiency by creating and managing supply templates in pharmacy database.

  Drafted and edited key correspondence, invoices, presentations, brochures, and publications.

  Ensured seamless Medical Records department operations by assisting with all clerical activities.


Customer Service Specialist (2009 2013)

Spearheaded resourceful collection of key customer feedback to implement process changes to achieve customer satisfaction. Consistently worked to exceed established goals and metrics while promptly resolving billing and delivery issues. Conducted phone-based surveys for healthcare patients for delivery and nurses service.


  Led analysis and recommended solutions to resolve real-time performance issues.

  Generated an average 95% customer satisfaction rate whereas the company average was 82%.


Sprint, Orlando, FL 2001 2007


Customer Service Specialist

Courteously answered high-volume incoming calls with a fast-paced call center, including displaying knowledge of products / services to provide information to customers. Accurately retrieved customer data as required, and exhibited an ability to accurately log notes and follow up information. Uploaded call records to company CRM.


  Successfully handled 90+ calls daily to troubleshoot and / or resolve customer issues.


SeaWorld Orlando, Orlando, FL 1996 2001


Park Services Supervisor

Played a vital role in driving details-centric park services operations, including training, mentoring, scheduling, and managing a 12-member team in performing miscellaneous cleaning and maintenance tasks, as well as ensuring the safe operation of equipment and use of chemicals and agents. Cost-effectively managed supplies inventory.


  Maximized efficiency 20% via proactive park-wide cleaning and maintenance initiatives.


Education & Technical Summary


Undergraduate Studies Kaplan College, Las Vexxxxxxs, NV


Microsoft Word Microsoft Excel Microsoft PowerPoint CRM Medical Billing / Software


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