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Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


SSN: xxx-xx-xxxx

Country of Citizenship: United States



Core Competencies



Medical Assistance, Administrative Support, Healthcare Scheduling, Health Services Business Oversight, Records Management, Confidentiality Maintenance, Time Management, Customer Service, Oral/Written Communication, Problem Resolution, Critical Thinking, Detail Orientation, Flexibility/Situational Adaptation, Relationship/Team Building, HIV/AIDS Awareness Training



Professional Experience



February 2013 - Present

UCF University of Central Florida

Orlando, FL

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Health Service Business Staff Specialist

Effectively organized department, aligning with administrative guidelines, to support workflow efficiencies and service delivery effectiveness; continually ensure provision of specific student services as directed in legal/organizational/medical staff guidelines. Manage appointment scheduling for multiple physicians, register patients and check in/out from appointments, maintain medical charts as well as electronic medical records and other relevant reports/forms. Schedule appointments from women s clinic, Sports Medicine, Travel Clinic, immunizations and PCP, and maintain records covering patient care/condition/progress/concerns.


Diligently verify patient eligibility for service as well as claim status with insurance carriers, often utilizing on-line Availity program/software to ascertain insurance eligibility. Additionally tasked to perform such clerical duties as word processing, date entry and managing multi-line Cisco telephone system


During 2016, UCF scheduled 85,096 appointments for students/faculty members; was personally responsible scheduling 5,124 appointments; utilized patient scheduling software PyraMED.



Page 1 of 4

Yyyyyy x. yyyyyy Page 2 of 4


February 2010 March 2013

Rescue Training Inc.

Orlando, FL

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Administration Coordinator

In this fast-paced environment dealing with emergency situations, skillfully responded to all dispatched emergency assignments; developed Standard Operating Procedures, designed exceptional training programs, continually monitored employee work performance to develop improvement plans, and implemented array of strategies to increase program effectiveness. Also identified various customer requirements and designed programs to meet those preferences.


Ensured that in-service vehicles were constantly maintained in state of readiness to meet emergency situations; inspected and cleaned vehicles and assured proper inventory of medical supplies/equipment was on hand to meet assignment requirements.



February 2005 November 2010

Moffitt Cancer Center

Tampa, FL

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Medical Assistant & Administration Data Entry

Expertly entered patient medical history, vital statistics and test results into medical records and uploaded patient procedural information and test results into computer system; also performed procedures including venipuncture and performed sterile preparation of patient.


Compiled all relevant data/calculations to assist physician with needed information/data interpretation and accurately documented nursing assessment, treatments, medications, discharge instructions and follow-up care.



July 1998 December 2005

Dandenong Regional Hospital

Melbourne, Australia

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Emergency Room Administration

In this assignment oversaw work performance of ten Emergency Room Administration Clerks; areas of responsibility included opening/distributing incoming mail, developing outgoing correspondence/reports for management, organizing new hire/security/temporary staff documentation, and continually ensuring that reception area was maintained in safe and clean manner.

Yyyyyy x. yyyyyy Page 3 of 4


Maintained medical charts and electronic medical records including various relevant reports, test results and any needed home-care forms, prepared patient charts/pre-admissions/consent forms and managed all administrative service operations, continually ensuring confidentiality and maintaining Quality Assurance standards.


Provided highest levels of patient care, oversaw all safety/risk concerns, continually promoted team member satisfaction, consistently improved quality index scores and managed all facility/plant maintenance activities. Was strong proponent/facilitator of on-going assessments of needs of patient and families, and the implementation of an interdisciplinary team care plan, working closely with management to affect needed improvements and satisfy patient needs.



January 1982 December 1997

Royal Australian Defense Force

Sydney, Australia

Hours Worked per Week: N/A

Salary: N/A

Supervisor: N/A Phone: N/A May Contact: N/A

Medical Administration

Provided excellent oversight for daily office operations work performance of staff of 25 while assuming multiple responsibilities for developing creative/administrative projects; held comprehensive responsibilities for planning/facilitating move of office headquarters into/out of field hospital.


Authored outgoing correspondence and reports for management, procured office supplies and oversaw supply/product inventory; also maintained records pertaining to in-house/discharged residents within filing system that was organized to support rapid retrieval of all vital information.


Skillfully served as personal assistant to Medical Hospital Commanding Officer and was responsible for developing surgery schedules and reserving operating rooms for multiple surgeons.






Columbia Southern University, Alabama

Bachelor of Science, Health Care Administration Management; expected graduation 2018

GPA: 3.8

Semester/Credit Hours: N/A

Marketing, Business Management, Speech & Communication, Sociology, Psychology, Office Administration, Disaster and Emergency Management


Dandenong College, Melbourne, Australia

Health Services Administration, Community Health, Health Services Administration and Business, Business Management, Human Resources Management and Accounting, Office Administration, Business Administration, Communications and Accounting
Yyyyyy x. yyyyyy Page 4 of 4







Certified Department of Health

Division of Medical Quality Assurance

Florida Notary

HIPAA Compliance


Diversity Certificate Series

Safe Zone Advocate Certified for LBFT Campus Community

National Registered Emergency Medical Assistant (NREMT) Certified

Basic Life Support (BLS) Instructor Certified







Nationally-registered Emergency Medical Technician





Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000


SSN: xxx-xx-xxxx

Country of Citizenship: United States




Hiring Agent Name


Company Name


City, State Zip Code


Dear :


I am seeking a challenging assignment as (here, Robert, you would insert the title of the position for which you are applying, as listed on the Vacancy Announcement or Job Posting. You should also modify the header of your Resume and Cover Letter to include the Vacancy Announcement or Job Posting Number as well as the specific Job Title) and am submitting my resume for your review. In advance, I thank you for your time and consideration.


As demonstrated in the accompanying resume, I am currently completing studies toward earning a Bachelor of Science in Health Care Administrative Management, which will be completed in 2018, and hold a 3.8 GPA. Coursework has included Business Management, Speech & Communication, Sociology, Psychology and Office Administration as well as Disaster and Emergency Management, among other relevant subjects. Additionally, while studying at the Dandenong College in Melbourne, Australia, I received training in, among other areas, Health Services Administration, Community Health, Human Resources and Business Administration; I am also certified in such areas as HIPAA Compliance, OSHA, as a National Registered Emergency Medical Assistant (NREMT) and a Basic Life Support (BLS) Instructor.


In my current position as Health Service Business Staff Specialist at the University of Central Florida in Orlando, I have successfully implemented methodologies that have improved workflow efficiencies as well as the effectiveness of service delivery, and continually assure that specific student services are provided, as delineated by multiple guidelines. I am also tasked with managing the appointment scheduling for multiple physicians, registering patients, verifying insurance eligibility, handling associated clerical tasks, and maintaining all medical records, both hard-copy as well as electronic..


I am confident in my ability to deliver immediate and long-term results, and you will find me to be a performance-driven leader and collaborative team player focused on achieving and surpassing goals. I am eager to discuss how my qualifications match your needs, and look forward to interviewing with you at your earliest convenience.





Yyyyyy x. yyyyyy


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