Personable professional with a work history of consistently exceeding performance goals.

  Stellar listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders in person, over the telephone or via email.

  Proactively identified and resolved problems in real time using strong judgment and people skills.

  Solid time management, attention to detail and organizational skills, including prioritizing tasks.

  Consistently promoted to positions of greater responsibility during career for exceeding job goals.

Communication/Customer Service Skills:

  Showcased outstanding listening, verbal communication and interpersonal skills to work well with clients, colleagues and other key stakeholders, including vendors.

  Communicated effectively with customers over the telephone in a fast-paced setting.

  Maintained diplomacy and tact to identify and resolve problems in a timely and efficient manner.

  Assisted customers with establishing new services or ordering new products.

  Helped clientele to make adjustments to their individual accounts or services.

Administrative Skills:

  Displayed stellar administrative skills to support daily business operations and objectives.

  Collected and processed payments pertaining to customer accounts.

  Identified and resolved issues pertaining to billing, including claims or disputes.

  Approved or denied potential new customers service based on their payment or credit history.

  Showcased strong organizational skills to maintain an internal computer database.

Retired Mar. 2010-Present

AT&T 1980-Feb. 2010
Customer Account Specialist-Business, AT&T (formerly, SBC Communications & Ameritech) 1995-2010

Customer Service Representative-Business (formerly, SBC Communications & Ameritech) 1984-1995

Repair Clerk (formerly, Illinois Bell) 1980-1984

Dear Hiring Manager:

With this letter, I wish to express my strong interest in joining your organization as a (INSERT JOB TITLE HERE).

As demonstrated in the accompanying resume, I am a personable professional with a work history of consistently exceeding performance goals, including earning promotions to positions of greater responsibility. I boast stellar listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders in person, over the telephone or via email. During my career, I have also proactively identified and resolved problems in real time using strong judgment and people skills. I also possess solid time management, attention to detail and organizational skills, including prioritizing tasks.

As your employee, you will find me to be a team player committed to exceeding your performance expectations. I have no doubt that I would be a valuable asset to your operations, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx

Dear (Person You Interviewed With):

I am writing to personally thank you for providing me the opportunity to interview with you and discuss the exciting (TITLE OF JOB OPPORTUNITY) position currently available at your organization. Having gained a deeper insight into the job requirements and your objectives, I am confident I can exceed your performance expectations immediately.

As discussed, I am a personable professional with stellar listening, verbal communication and interpersonal skills, gaining the trust, confidence and respect of key stakeholders in person, over the telephone or via email. During my career, I have also proactively identified and resolved problems in real time using strong judgment and people skills. I also possess solid time management, attention to detail and organizational skills, including prioritizing tasks.

Should you have any additional questions, please feel free to contact me at your earliest convenience. Again, thank you for the interview. I look forward to your response.

Sincerely,

Yyyyyy x. yyyyyy

xxx-xxx-xxxx