• Dynamic Leader who offers a background in Business / Warehouse Operations Management, Team Building, Training / Development, Multi-Project Management, Logistics Operations, Inventory Control, Workflow Prioritization, Account Sales, Strategic Analysis / Planning, Budget / Expense Control, Data / Records Management, Quality Control, and Regulatory Compliance, and exhibits an ability to see the big picture.
• Top Performer who boasts above-average career results, and can make sound decisions to reflect positively on operations in alignment with a company s vision, value, and goals to attain a significant competitive advantage.
• Excellent Communicator who builds and sustains synergistic relationships with C-level executives, cross-functional teams, business / operational teams, distributors, vendors, and clients to meet overall objectives.

Networks Manager￨ Business Unit Manager

  Capitalize on the opportunity to direct forward-thinking network department operations, including recruiting, training, mentoring, and managing a top-performing team of project managers, coordinators, customer service representatives, installation supervisors, and installation technicians in meeting objectives.

  Spearhead solutions-oriented appraisal performance reviews, rewards, and / or employee disciplinary actions, and further work to optimize workforce operations by addressing complaints and resolving issues.

  Cost-effectively monitor and control departmental and project expenses, including overhead and manpower costs, customer and employee relations endeavors, operational tools, and supplies to achieve business goals.

  Coordinate efforts with national steelcase dealerships and service providers and local end users to search for and establish new business opportunities while strategically maintaining collaborative business relationships.

  Handle all installation project budget determinations, including cost of manpower, resources, and materials.

  Expertly quote and sell installation services for Houston-based customers to U.S. and Canada dealerships.

  Personally provided project management on major projects, including planning and execution.

  Grew and cross-sold major network accounts (e.g. AIG, Deloitte & Touche, URS, UHG, IHS, UPRR).

  Successfully monitored key performance measures for advisement to executive-level teams and HR.

  Developed and / or revised departmental processes to continually drive key operations productivity.

  Continuously built strategic multi-level relationships throughout architectural, building construction, and furniture industries, and represent company to facility planners, contractors, real estate, and end users.

Logistics Manager￨ Supervisor

  Utilized broad scope of industry knowledge and dynamic business acumen toward managing a 154,000-square-foot warehouse operations accommodating 15 accounts, including maintaining $25 million in combined inventory, as well as training, mentoring, and managing both full-time and contracted employees.

  Liaised among clients to maintain and execute documentation for all domestic and international shipments.

  Upheld budgeted expenses utilized for operational procedures (e.g. equipment, supplies).

  Trained staff on ISO-9000 procedures and account procedures for timely shipment execution.

  Generated daily reports to monitor revenue versus warehouse costs for each storage account.

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Receiving Manager

  Strategically steered receiving department operations, including recruiting, training, mentoring, and managing a top-performing team of eight employees (i.e. five receiving clerks, two warehouse stockers, one data entry clerk), as well as interacting with sales and purchasing staff to manage sales orders and inventories.

  Handled all purchase order receipt management, converted received merchandise to sales orders, developed purchase orders, printed restocking tickets, and managed large-scale inventories to meet goals.

  Successfully received and maintained a $50,000 average daily inventory.

  Built profitable relationships with vendors and distributors in receiving merchandise.

  Directed all building maintenance, warehouse equipment, and phone system programming.

Warehouse Supervisor ￨ Inventory Control Coordinator

  Led targeted decision-making across a 30,000-square-foot warehouse accommodating rental furniture, consignment stock, customer office furniture/equipment, and archive storage, including leading all operations.

  Optimized operations success by training, mentoring, and managing teams (i.e. full-time and contract staff).

  Supported sales department with inventory-based inquiries.

  Liaised among customers to manage shipping / receiving records.

  Executed and maintained high-volume records of inventory and storage space.

Production Foreman ￨ Supervisor

  Played a vital role in directing five production lines with six line operators and 40 production workers, including planning and prioritizing critical workflow to meet and / or exceed objectives in deadline-driven lines.

  Cost-effectively purchased supplies and materials for the department through outside suppliers to attain goals.

  Expertly coordinated and executed large-scale product shipments to U.S. distribution plants and customers.

  Consistently delivered a quality product to customers per USDA regulations.

  Ensured seamless processes by promoting high standards of sanitation and production.

  Met production quotas by reviewing and analyzing line operator s daily production reports.

Customer Service Training Career Path

Management Workshop CareerTrack Seminars

Microsoft Project 98 Learning Edge Business Technology

Management ￨ Human Resource Training Development Dimensions International

Project Management ￨ Leadership & Management SkillPath Training Workshops

Project Management ￨ Leadership & Management ￨ Effective Communication Rockhurst University Training Seminars

Project Management Body of Knowledge (PMBOK Guide) 2000 Edition