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Yyyyyy x. yyyyyy
0000 xxxxxx xxxx , xxxx , xxxxx 00000
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Summary
- Dedicated Customer Service Specialist possessing extensive experience in various industries including massage therapy, hospitality and airlines.
- Dynamic interpersonal communication skills, key to rapidly establishing rapport and forming positive, lasting relationships.
- Demonstrated ability to provide top notch customer service, instrumental to ensuring satisfaction and promoting retention.
- Over 15 years of experience identifying client needs and developing individualized massage therapy treatments.
Key Areas of Expertise
|
Customer Service Interpersonal Communication |
Massage Therapy Client Relationship Management |
Problem Solving Attention to Detail
|
Professional Synopsis
Pastille Salon and Spa, Cordova, TN
Massage Therapist
- Successfully perform Swedish, deep tissue and sport massages, focusing on identification of individual needs, aiding with acute/chronic pain and maintaining cleanliness throughout facility.
Self Employed, Cordova, TN 1997-Present
Massage Therapist
- Leverage strong massage therapy knowledge to identify individual needs and develop plans to enhance experience.
- Build and maintain lasting client relationships by providing excellent service.
Cordova Family YMCA - Cordova, TN 2015-2016
Welcome Center Staff
- Performed various administrative tasks while providing outstanding customer service to members.
- Established and maintained positive relationships with guests.
- Responsibilities included call management, inquiry resolution and guest check-in.
Julles Posh Food Company, Memphis, TN 2015
Server / Hostess / Cashier
- Provide excellent customer service throughout daily operations, key to promoting satisfaction and customer retention.
- Leverage menu knowledge to resolve inquiries and make individualized recommendations.
United Airlines, Los Angeles, CA 2015
- Demonstrated strong attention to detail and communication skills throughout daily interactions with passengers and crew members.
- Provided top notch customer service while maintaining compliance to FAA rules and regulations.
Horizon Airlines, Portland, OR 1991-1997
Flight Attendant
- Utilized excellent communication skills to provide superior customer service to passengers.
- Ensured adherence to all safety regulations throughout each flight.
Education & Professional Development
Bachelor of Arts in Communication, University of Portland, Portland, OR; 1990
Advisory Committee Member, Massage Institute of Memphis; 2016-Present
Indie Memphis Film Festival Volunteer; 2016
FedEx Express Critical Incident Response Team Volunteer
Shelby Farms Volunteer Park Ranger
Livestrong Program Volunteer Massage Therapist
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