Self-assured, determined and motivated self-starter with over 20 years of background rooted in Business Ownership and Customer Service excellence. Possess diverse background experience comprised of areas including elder care and LTC Insurance. Achiever of success across industries including fitness, real estate, retail, manufacturing, food brokerage and distribution. Possess notable reputation for developing and executing creative new ideas to benefit forward-moving organizations. Once grew a class of eight participants to a consistent 15-20 participants/weekly in one year. Established a fitness compaxxxxxx from the ground up and led it in a sole proprietor role. Engage regularly in local fundraisers to support community schools, churches, and sports to increase the awareness of self-founded business. Once worked with a New Zealand compaxxxxxx to bring its fitness franchise to a previously-untapped market, which helped customers develop an admiration for fitness by delivering to them an unbelievable fitness experiences. Once invited to the international filming of BodyPump #100 in Auckland, New Zealand. Aspire to help people achieve their goals in order to positively impact their well-being. Seeking to return to the areas of supply chain, distribution and customer service in a manufacturing compaxxxxxx or distributor setting.

management, inventory control, distribution, sales, and marketing. Fitness Centered Beliefs * Enthusiastic * Energetic

Communication | Administrative Functions | Time Management | Organization | Problem Solving | Microsoft Office

         Taught group fitness and aerobic; aimed to educate participants on proper training philosophies and exercise techniques

         Offered classes including muscle conditioning, interval training and step courses

         Established and led daily functions for a group fitness studio dedicated to improving the quality of clients lives

         Drew in initial customers due to renowned reputation as a Fitness Instructor; further established credentials by making Les Mills classes available to a previously-untapped market

         Developed the member base from none to 100; continued to personally deliver as maxxxxxx as 10 classes weekly to members

         Led all new business opening functions to completion

         Scouted the Studio s location, established a space for it, managed its build-out, placed POs (purchase orders) for the equipment, secured needed accessories and headed marketing efforts prior to grand opening

         Hired, trained, mentored and supervised all employees; also headed all payroll duties for staff

         Led a group of members in an Instructor role for Barre and Les Mills classes

         Also served as a popular, expert-level BodyPump, BodyStep and RPM instructor

         Founded a group fitness studio dedicated to improving clients competency levels and overall wellbeing

         Directed classes for the Barre, BodyPump, BodyStep and Piloting Instructor exercise formats

         Led vigorous exercise sessions using effective motivational cues and role model form

         Always guaranteed client safety during all courses, yet pushed enrolled class members to garner maximum benefits

         Controlled inventory levels at 13 national distribution centers

         Trained new buyers both individually and in large group settings on best practices and pertinent policies

         Left role to care for family full-time until 2010

         Worked with numerous manufacturers to purchase food items, including commodity items such as butter and cheese

         Monitored inventory levels across several distribution warehouses; kept levels at 99% daily to ensure the right amount of product was procured

         Sought to find the most economical price by composing purchase orders in conjunction with manufacturers

         Proactively ensured minimal stock-outs to customers and expedited orders during emergent situations as needed

         Controlled inventory levels for national account products for McDonald s, Dairy Queen, Coca-Cola and Pepsi; effectively purchased finished products from suppliers

         Oversaw safety stock levels; adjusted each based upon sales history, trends and promotions

         Managed national distribution between production points and warehouses.

         Spearheaded formal trainings and crafted Standard Operating Procedures (SOPs) for Customer Service Representatives to use in boosting knowledge regarding efficiency and operational consistency

         Worked in partnership with Inventory Managers to respond to demand issues and act on new business opportunities

         Supervised all temporary personnel including training and disciplinary functions

         Worked cross-departmentally to fuel high levels of customer satisfaction by resolving concerns, expediting shipments and providing follow-up in a timely fashion

Inside Sales Representative, Perdue, Inc., 1995

Customer Service Representative, Habeck-Zaitz & Associates, 1992-1993

Customer Service Representative, Champs Sports, 1991-1992

Master of Business Administration Courses, Business Management, University of Baltimore

Bachelor of Science, Business-Marketing, Salisbury State University

Certification, Personal Training and Group Fitness Instructor, AFAA (Online), 2017

Certification, BodyVive, GRIT and CXWorx, 2010-2016

Certification, Barre, Soul Body Barre, 2014

Certification, BodyStep and BodyPump Advanced Instructor, Les Mills International

Certification, International Staging & Redesign, Quality of Course Design School

Certification, Group Fitness Instructor, Brick Bodies

Certification, Supply Chain Management (CPIM), APICS