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Yyyyyy x. yyyyyy
2501 Village Rd-Dover, PA 17315 abc@xyz.com
Customer Service Manager
Profile of Qualifications
Offering close to a decade of management experience in customer-focused, sales-driven industry, with consistent track record of delivering world-class service
Motivating, hands-on leader who effectively trains, mentors and coaches staff to maximize results across customer service, sales and achievement of aggressive company goals
Sharp business acumen, with solid experience in areas ranging from customer service, business development, sales, marketing, and competitive leveraging through contracting, conflict resolution, administrative, and financial
Dynamic communication, consultation, needs assessment, presentation, negotiation, and interpersonal relation skills vital to productively interfacing with customers, suppliers, staff, and senior management
Excel in strategically prioritizing, planning, coordinating, and managing projects/workflow to optimize productivity, efficiency and use of time and resources
Professional Background
Associate Broker/Real Estate Agent, Self Employed/Coldwell Banker-York, PA 2007-Current
Successfully manage full-scope residential sales/buying operations spanning marketing/ promotion, customer service, presentations, contract negotiations, and revenue production through builder/supplier relations, documentation/paperwork and administrative
Effectively consult with customers to identify needs and deliver customized solutions instrumental to maximizing sales volume
Contribute strong leadership skills along with industry expertise toward training and mentoring new business agents
Ranked Top Agent-York Office-2013 and consistently Top 10% among Coldwell Banker Agents worldwide
Have earned Diamond Society designation in recognition of dynamic performance
Take the initiative to build skills and knowledge supporting optimal performance, with accreditations including, among others, Accredited Buyer Representative (ABR), Certified Negotiation Expert (CNE) and Seller Representative Specialist (SRS)
Quality Control Specialist, American Westech 2005-2007
Successfully steered government and private sector projects focused on preparing and testing water/soil samples for quality assurance and environmental standards compliance
Education
Bachelor
in Environmental Science, Messiah College-Grantham, PA; 2003
Community Leadership
HOA
Community President
Realtor Community Outreach Board Member
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