Date

Hiring Agent Name

Title

Company Name

Address

City/State/Zip Code

Dear__________________:

I am currently seeking a challenging career opportunity in a (INSERT TITLE OF TARGET POSITION) capacity and am submitting my resume for your review. In advance, thank you for your time and consideration.

As demonstrated in the accompanying resume, my qualifications include over 10 years of professional experience in various capacities. I have applied my skills and knowledge toward providing critical technical support, delivering high quality customer service and overseeing various financial operations. To complement this background, I possess top notch problem-solving, organizational and leadership skills.

As an employee, you will find me to be a driven team player committed to supporting you in achieving your objectives through superior performance. I am confident that I could be a valuable asset to your organization, and look forward to interviewing with you in the near future.

Sincerely,

Yyyyyy x. yyyyyy

• Results-driven Professional with extensive experience providing technical support, delivering quality customer service and handling banking operations.
• Recognized for the ability to perform assigned tasks with utmost precision; skilled in identifying / resolving discrepancies.
• Trilingual in Gujarati, Hindi and English; intermediate linguistic skills in French.
• Green card holder authorized to work for any employer.

ESSO, An Exxon Mobil Affiliate 1998-2003

Pricebook Coordinator (2002-2003)

• Demonstrated strong leadership skills while conducting in-depth training on multiple systems.
• Revamped existing processes to significantly reduce number of calls to help desk.
• Utilized excellent interpersonal abilities to provide end user support and simplify complex concepts.
• Thoroughly reviewed data, identified discrepancies and resolved issues as necessary.
• Used strong technical knowledge to successfully prepare initial system for approximately 10 new stores weekly.
• Conducted in-depth training on various topics, including supplier input form.

Team Lead (2002)

• Assumed key leadership position on Entouch Conversion Project; conducted thorough training for end users.
• Used strong organizational skills to handle scheduling, verify timesheets and ensure on-time completion of all project phases.
• Successfully converted 61 pilot sites across Canada to Entouch device.

Point of Sale Department (2001)

• Fulfilled key technical position, with duties including delivery of technical support, accurately maintaining Access Database for datacard equipment and maintaining proper inventory levels.
• Generated detailed reports on various topics, including hardware equipment.
• Used Visio to create / update charts to support business unit migration plan (BUMP) processes.
• Performed in-depth testing and troubleshooting on inventory management and point of sale systems; relayed pertinent information to appropriate parties and made resolutions as necessary.
• Developed successful back office help desk procedures; provided direct support to 33 pilot sites.

Kelly Services 1998-2000

Technical Analyst

• Demonstrated strong analytical abilities while performing tasks on multiple systems, including Point of Sale and MAAS.

Toronto Dominion Bank 1995-1998

Customer Service Representative

• Delivered high quality service to patrons while ensuring accuracy throughout all financial transactions.
• Made knowledge based recommendations on services to ensure fulfillment of individual needs.

Wise Bros. 1991-1994

Sales Associate

• Exemplified strong interpersonal and sales skills throughout daily interactions with customers.
• Maintained quality assurance throughout all financial transactions.

Programmer Analyst, Herzing Institute; 1996-1998

Bachelor of Arts in Sociology, Concordia University; 1996

D.E.C. in Social Science, Dawson College, Montreal, Quebec; 1992

Relevant coursework completed in: Influencing Skills, Stress Management, Time Management, Business Controls, Seven Habits of Highly Effective People, Problem Solving and Decision Making.