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Technical Services Operations ~ Customer Satisfaction ~ Vendor Management
Equipment Evaluations ~ Budget Administration ~ Process Improvements ~ Field Training
Proven success in directing technical programs and operations including SOP development, customer relations, cost control, and providing comprehensive training.
Seasoned background in the complete spectrum of office management from scheduling meetings and orchestrating travel logistics, to overseeing business correspondence and vendor relationship management.
Adept at seamlessly collaborating with key stakeholders and effectively prioritizing, coordinating, and steering initiatives to optimize productivity and achieve business performance goals within competing deadlines.
Skilled in financial functions including accounting, budget administration, expense reporting, and reconciliations.
Efficiently drive forward-moving efforts and streamline workflow processes while fostering an environment of accountability and ongoing quality improvement.
Resourceful, methodical, and proactive with a solid reputation for integrity, commitment to confidentiality, and advanced computer skills.
Bricking Solutions, Monroe, WA, 2003 to 2016
Director of Services / Parts Manager
Spearheaded technical services for customers and agents on a global scale including new machine commissioning, equipment safety evaluations, preventative maintenance, and repairs.
Pioneered and steadily evolved technical services program to generate 1/3 of company s total profits.
Conducted site visits, calculated quotes for services, processed sales orders, and delivered exceptional after-sales service and follow-up to ensure 100% satisfaction.
Performed broad-based administrative functions encompassing warranty administration, BOM preparation, database maintenance, travel expense reporting, trend analysis, budgeting, accounting system updates, and month/year-end reporting.
Leveraged excellent instructional talents to deliver extensive field training to agents and customers.
Coordinated full-scope inventory management including forecasting, procurement, receiving, international and domestic shipping, reserves control, packaging, vendor relations, and annual physical inventory counts.
Applied solid communication skills toward authoring case studies for magazines and compiling bi-monthly technical manuals.
Resourcefully introduced Lean tools and methods to drive continuous improvement, paramount to maximizing profitability and customer retention.
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Mackie Designs Inc., Woodinville, WA, 1999 to 2001
Material Handler / Order Processor / Shipping Clerk
Supported a wide range of company operations with an emphasis in receiving, order processing, product handling, and shipping/distribution.
Operated forklift with strict adherence to safety rules and regulations.
Established and maintained highly cooperative relationships with customers worldwide.
Performed regular data entry to ensure accurate and up-to-date inventory status.
Express Personnel Services, Monroe, WA, 1999
Quality Control & Accounting Clerk
Completed assignment at Cyrk requiring outstanding administrative expertise and precise attention to detail.
Inspected products to enforce quality control, verified counts, packaged products according to specifications, and effectively performed accounting tasks such as A/P and check processing.
Receptionist / Credit Processor
Fulfilled reception duties at Canyon Creek Cabinets by answering calls, greeting visitors, setting up new accounts, managing incoming and outgoing mail, and preparing files.
Concurrently screened job applicants by verifying references and ordering credit reports.
Oriented new hires and temporary labor, formulated month-end reports, and replenished inventory as needed to achieve operational continuity and customer satisfaction.
Dr. Donald Bassham D.D.S., M.P.H., Walla Walla WA, 1998 to 1999
Dental Assistant / Receptionist
Assisted dentist during dental procedures, sterilized and disinfected instruments, set up trays, took x-rays of patients' teeth, and administered impressions.
Educated patients in dental care and oral hygiene, and explained treatments and procedures.
Participated in administrative tasks such as scheduling appointments, updating patient carts, answering telephones, and ordering supplies.
Express Personnel Services, Walla Walla, WA, 1997 to 1998
Assigned to oversee office activities at Land Title of Walla Walla inclusive of preliminary client reports, supplements for escrow, receiving and filing orders, proofreading forms, and mail distribution.
Completed prior assignment at L.B. Trucks in Milton Freewater, Oregon with accountability for scheduling drivers, monitoring inventory, checking in and out trucks, distributing mail, and communicating with Boise office to ensure unified efforts.
Candidate, Bachelor of Business, Ashford University
SolidWorks 3D Modeling Symposium, Hawk Ridge Systems, Woodinville, WA
AutoCAD refresher, Everett Community College, Everett, WA
Environmental Conservation, Skagit Valley Community College, Mount Vernon, WA
Architectural Engineering, Yakima Valley Community College, Yakima, WA
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