Innovative, detail-oriented retail and restaurant management professional with over 15 years of progress-driven leadership experience across the retail and foodservice sectors. Adept as it relates to boosting levels of productivity using effective training methods. Aims to surpass organizational objectives while delivering measureable results. Thrives in fast-paced, challenging environments; instrumental in the seamless grand opening of six restaurant locations. Seeking a role that will offer the opportunity for career advancement.

Team Building | Operations Management | Process Improvement & Refinement | Collaborative Problem Solving

Critical Thinking | Supervision | Training & Development | Purchasing | Inventory Control | Personnel Relations

Cross-Functional Leadership | Sales Forecasting & Tracking | Interpersonal Communication | MS Office | Windows

         Led a team of customer service and park operations staff members within high-volume departments including retail stores, exhibit box offices and general amusement attractions/concessions

         Controlled all facets of the employee lifecycle; included managing new staff training and maintaining personnel personnel files

         Made decisions in conjunction with Human Resources regarding performance plans, annual reviews, salary increases, disciplinary actions and/or terminations; also devised sales and labor reports for managerial and corporate review

         Assessed departmental trends and kept labor costs within a certain percentage (0.5-1%) of the year prior by adjusting schedules and leading operational cross-training efforts

         Drove initiatives that enhanced guest experienced, drove profit and bolstered brand awareness, e.g. membership, value ticket, mermaid show, tree climb, train ride, 4D theater and concession programs

         Played a key role in actively promoting and supporting marketing events both onsite and in external locations

         Directed all staff engagement efforts so as to enrich guest experiences; educated staff on new product offerings and welcome suggestions for process improvements during monthly guest service and sales meetings

         Managed grand openings, as well as the reopening of both the Nashville Aquarium and the retail department of the Rainforest Caf in 2012; included retail store setup, product placement and staffing

         Increased annual retail revenue YoY as of 2005 using effective event marketing, buyer relations, product placement and trend evaluation efforts

         Upheld a 3-4% retail inventory shrink by minimizing theft, accurately processing shipments and maintaining product standards

         Guided and mentored directly-supervised hourly employees into becoming supervisors, department leads and managers

         Hand-chosen to serve on the Retail Action Team for 2009 and 2015 due to strong retail operations acumen

         Headed operations for a retail/arena team of up to 40 employees and a restaurant team of more than 75 staff members across a 300-seat casual dining sports entertainment complex that brought in over $8M in annual sales

         Oversaw daily functions, e.g. guest services, staffing, workflow development, cleanliness, food preparation, and opening/closing

         Executed successful events by coordinating staffing, introducing strategic plans, establishing client points-of-contact, preparing financial forms and striving for excellence; ensured service exceeded guests expectations and aligned with Disney standards

         Proactively interacted with guests by visiting their dining tables in an attempt to foster positive staff interaction with guests

         Partook in regularly-held conference calls with corporate leaders and other entities to discuss inventory control, sales goals, marketing and other essentials; relayed highlights to departmental staff to ensure proper follow-through

         Amplified daily sales by effectually managing costs, labor and cash control; also ordered supplies and controlled all inventory

         Consistently earned exceptional quarterly departmental scores for both retail store and arena management methods

         Worked as a Retail Lead for the grand opening team in 2001 and was rehired in 2003 as Operations Manager

         Led operations for an Asian-inspired restaurant that generated over $2M in annual sales with a capacity for over 150 patrons

         Supervised and trained a large staff team while overseeing daily duties including cost control, purchasing and guest services

         Also oversaw guest services, staffing, workflow development, sanitization, food preparation and opening/closing processes

         Managed bar inventory, designed new drinks and crafted promotions to bring in new patrons; coached and trained staff regarding proper drink techniques and recipes to control costs and maintained positive relations with local beverage vendors

         Worked in collaboration with the Kitchen Manager and staff deliver high-caliber meal offerings; determined food prep guidelines for all meal periods and took inventory counts at the end of each

         Handled weekly ordering, and cost control to include bar products and paper goods; partnered with sister restaurant to facilitate product sharing thus minimizing overstock levels and unnecessary expenditures

         Acted as an essential participant with the grand opening management team for three additional Big Bowl locations, each with over $2M in annual sales within the Denver metro area

         Increased revenue and brand cognizance through intentional development of the Denver Tech Center To-Go program

         Played an active role as a member of Denver Hard Rock s opening management team after serving as the Operations Manager at Atlanta Hard Rock; managing personnel, revenue generation and customer service efforts

         Directed daily facility operations including guest services, staffing, inventory, cleanliness, food prep, and shift opening/closing; increased sales numbers through careful merchandising of inventory and the development of eye-catching displays

         Accounted for P&L with regards to sales, labor and all related costs; included management of retail, bar and restaurant department costs/variances using a budget-declining tool and action plans developed with the General Manager s input

         Organized and originated trend-based action plans that increased revenue and fostered a sense of collaboration via the development of staff recognition endeavors

         Conducted financial procedures for shift closing including petty cash counts, safe reserve checks, bank deposit preparation and reconciliation of all point-of-sale systems

         Introduced and promoted a weekly live music series and various other outdoor events; fielded talent requests, determined staffing levels, assessed product availability and implemented crowd control efforts

         Managed personnel through the use of performance evaluations, disciplinary actions, coaching and termination as needed