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Yyyyyy x. yyyyyy

- 10971 Avana Way Apt. 212 Ÿ Trinity, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com

 

Business/Sales/Customer Service Management

 

Qualifications Profile

 

    Dynamic and results-driven professional with more than 24 years providing high-performance sales, customer service, financial, and business operations support in the retail, transport, and technology solutions industries.

-    Strong passion for delivering efficient and outstanding customer service that grew sales operations.

-    Provided regular performance reports on sales and financial metrics that assisted decision makers in steering the business to meet sales and market growth objectives.

    Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.

    Effective interpersonal communication skills that transform workforce diversity into a unified team in achieving objectives and shared commitments.

 

Key Expertise


 


    Marketing & Sales (Trad. & Online)

    Branch Business Development

    Retail Sales Management

    Multiple Account Management

    Customer Service Management

    Relationship Management (Customers, Public, & Suppliers)

    Process/Workxxxxxxow Improvement

    Financial Metrics Analysis

    Profitability Management

    Policies & Regulatory Compliance

    Performance Appraisal

    Staff Supervision & Training

    Records & Document Management

Technical

    Point-of-Sale Systems

    ERP: SAP/R3, JDEdwards

    Productivity Tools: MS Office (Word, Excel, & PowerPoint)

    Apps: AS400 Application Systems


 

Professional Experience

 

Pfizer Ÿ St. Petersburg, XXXXXX Pharmaceutical Sales Representative Jun 2014 Mar 2016

    Conducted regular sales calls with hospital pharmacies to provide pricing updates and availability of drugs and medicines they used. Provided the same service from home starting May 2015.

 

Publicis Touchpoint Solutions Ÿ Yardley, PA Customer Service Rep (Part Time) Oct 2013 May 2014

    Provided customer service in growing sales of company products to several pharmaceutical companies, calling on doctors and healthcare providers to promote medical solutions and see if they needed samples of medicines.

 

Alpine Access (Home-based)

Escalations Supervisor May 2011 Sep 2013

    Approve repeat caller memos and pending adjustments for all Customer Care Representatives, assisting clients in resolving service issues on their accounts, processing payments and other financial transactions on client accounts.

Team Leader | Payment Solution Specialist (Levels 1 & 2) May 2008 May 2011

    Led a team of 25 Customer Care Representatives in fulfilling daily routines in support of account management.

    Processed daily, weekly, and monthly reports for Account Manager on Program, addressing clients calls on inquiries and resolving disputes and issues regarding accounts, and processing payments & payment arrangements.

 

CP Ships Ÿ Tampa, XXXXXX Senior Analyst Nov 2004 Nov 2006

    Reviewed and processed monthly EPS Reconciliation s for vessels in the Mediterranean, generating monthly journal entries to the revenue accounts associated with vessel voyages for the month.

    Assisted the Manager with research for various issues as needed.

 

RaceTrac Petroleum Ÿ Smyrna, GA Financial Analyst Oct 1999 Apr 2003

    Generated analytical reports on weekly sales trends for the operations and marketing departments, creating databases and automating process to improve reporting efficiencies, and exploring opportunities to improve business practices.

 

Tech Data Corp.Ÿ Clearwater, XXXXXX Financial Analyst, Lead Inventory Administrator Jun 1997 Oct 1999

Gymboree Ÿ Tampa, XXXXXX Store Manager | Assistant Manager Mar 1996 Jul 1997

Abercrombie & Fitch Ÿ Brandon, XXXXXX Assistant Manager Jan 1995 Mar 1996

The Limited Ÿ Bradenton, XXXXXX Assistant Manager | Sales Associate Sep 1992 Dec 1994

 

Education

 

    B.A. in Social Sciences, UNIVERSITY OF SOUTH XXXXXXORIDA Ÿ Sarasota, XXXXXX (1992 1994)

    Associate of Arts, SAINT PETERSBURG JUNIOR COLLEGE Ÿ Clearwater, XXXXXX (1990 1992)

 

 

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