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Yyyyyy x. yyyyyy
- 10971 Avana Way Apt. 212 Trinity, XXXXXX xxxxxx ( (xxx-xxx-xxxx * abc@xyz.com
Business/Sales/Customer Service Management
Qualifications Profile
Dynamic and results-driven professional with more than 24 years providing high-performance sales, customer service, financial, and business operations support in the retail, transport, and technology solutions industries.
- Strong passion for delivering efficient and outstanding customer service that grew sales operations.
- Provided regular performance reports on sales and financial metrics that assisted decision makers in steering the business to meet sales and market growth objectives.
Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
Effective interpersonal communication skills that transform workforce diversity into a unified team in achieving objectives and shared commitments.
Key Expertise
Marketing & Sales (Trad. & Online)
Branch Business Development
Retail Sales Management
Multiple Account Management
Customer Service Management
Relationship Management (Customers, Public, & Suppliers)
Process/Workxxxxxxow Improvement
Financial Metrics Analysis
Profitability Management
Policies & Regulatory Compliance
Performance Appraisal
Staff Supervision & Training
Records & Document Management
Technical
Point-of-Sale Systems
ERP: SAP/R3, JDEdwards
Productivity Tools: MS Office (Word, Excel, & PowerPoint)
Apps: AS400 Application Systems
Professional Experience
Pfizer St. Petersburg, XXXXXX Pharmaceutical Sales Representative Jun 2014 Mar 2016
Conducted regular sales calls with hospital pharmacies to provide pricing updates and availability of drugs and medicines they used. Provided the same service from home starting May 2015.
Publicis Touchpoint Solutions Yardley, PA Customer Service Rep (Part Time) Oct 2013 May 2014
Provided customer service in growing sales of company products to several pharmaceutical companies, calling on doctors and healthcare providers to promote medical solutions and see if they needed samples of medicines.
Alpine Access (Home-based)
Escalations Supervisor May 2011 Sep 2013
Approve repeat caller memos and pending adjustments for all Customer Care Representatives, assisting clients in resolving service issues on their accounts, processing payments and other financial transactions on client accounts.
Team Leader | Payment Solution Specialist (Levels 1 & 2) May 2008 May 2011
Led a team of 25 Customer Care Representatives in fulfilling daily routines in support of account management.
Processed daily, weekly, and monthly reports for Account Manager on Program, addressing clients calls on inquiries and resolving disputes and issues regarding accounts, and processing payments & payment arrangements.
CP Ships Tampa, XXXXXX Senior Analyst Nov 2004 Nov 2006
Reviewed and processed monthly EPS Reconciliation s for vessels in the Mediterranean, generating monthly journal entries to the revenue accounts associated with vessel voyages for the month.
Assisted the Manager with research for various issues as needed.
RaceTrac Petroleum Smyrna, GA Financial Analyst Oct 1999 Apr 2003
Generated analytical reports on weekly sales trends for the operations and marketing departments, creating databases and automating process to improve reporting efficiencies, and exploring opportunities to improve business practices.
Tech Data Corp. Clearwater, XXXXXX Financial Analyst, Lead Inventory Administrator Jun 1997 Oct 1999
Gymboree Tampa, XXXXXX Store Manager | Assistant Manager Mar 1996 Jul 1997
Abercrombie & Fitch Brandon, XXXXXX Assistant Manager Jan 1995 Mar 1996
The Limited Bradenton, XXXXXX Assistant Manager | Sales Associate Sep 1992 Dec 1994
Education
B.A. in Social Sciences, UNIVERSITY OF SOUTH XXXXXXORIDA Sarasota, XXXXXX (1992 1994)
Associate of Arts, SAINT PETERSBURG JUNIOR COLLEGE Clearwater, XXXXXX (1990 1992)
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