Yyyyyy x. yyyyyy

Experienced Registered Nurse/Case Manager with several years of experience within high-stress environments and a keen ability to lead others and successfully manage complex patient cases. Experienced in reviewing and analyzing patient medical history, applying interqual criteria, maintaining regulatory compliance, and leading cross-functional teams. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, patients, and members of management.

  Coordinate several administrative and case management operations which includes leading cross-functional teams, monitoring patient satisfaction rates, and decreasing time to discharge rates

  Maintain a significant knowledge of regulatory issues in order to ensure compliance along with interqual criteria, EHR, and various online insurance websites

  Generated complex internal reports for use by management, provided training to nursing staff members, designed staff schedules, and evaluated new employees

• Directly managed day-to-day functions within a fast-paced dental office with a focus on increasing productivity, efficiency, and patient satisfaction
• Designed and implemented comprehensive standard operating procedures in addition to managing vendor relationships and handling patient scheduling
• Instrumental in the completion of large-scale projects and oversaw accounting operations such as recording transactions, creating budgets, and coordinating patient collections
• Supervised staff members which included providing individualized coaching/training in addition to handling employee relations issues (termination, employee complaints, etc )