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Experienced Medical Social Worker with several years of experience within high-stress environments and a keen ability to lead others and successfully manage daily operations. Experienced in directing community programs, providing mental health treatment to individuals on dialysis, improving current operational processes, and overseeing complex cases. Equipped with a significant level of communication and interpersonal abilities in addition to a strong background in effectively fostering positive relationships with co-workers, vendors, clients, and members of management.

  Directly manage day to day operations within a fast-paced environment with a concentration on increasing patient satisfaction and overall quality of care

  Perform both initial and routine in-person member assessments, create individualized care plans, and provide guidance to members related to available health benefits/coverage

  Play a lead role in advocating for patient s heath care needs, participate in weekly team meetings, and build positive relationships with care providers

  Provided both individualized and group instruction to students in a GED course which focused on teaching the basics of mathematics, reading, and writing

  Created comprehensive lesson plans based on individual learning plans, assessed current student learning levels, and monitored student progress

  Facilitated the completion of comprehensive patient assessments with a concentration on identifying both emotional and physical risks prior to dialysis treatments

  Utilized superior communication and interpersonal abilities in order to coach both patients and their families on the psychological impact of dialysis in addition to building strong relationships with the Medical Director, Unit Manager, Nurse Manager, and Dietitian

  Developed individualized transition plans used when dialysis treatments are stopped, supported patients throughout the kidney failure process, and assisted caregivers as needed

  Successfully coordinated several in-home services for patients and assisted with facilitating patient treatments during travel

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  Directed daily strategic operations within a high-stress VA clinic which required completing psycho-social assessments and identifying risk factors for suicide and drug abuse

  Played a lead role in managing a comprehensive veteran outreach program, counseled patients on PTSD and substance abuse, and worked closely with the Family Advocate for a local National Guard Unit

  Maintained a positive relationship with several local community resource centers which included the Durango Homeless Shelter, Durango VFW transportation service, and Farmington VA clinic

  Assisted patients within the community with both physical and mental health needs which required completing in-home visits and responding quickly to both individual and/or family issues such as caregiver burnout/incompetence, caregiver abuse/neglect, medication management issues, substance abuse issues, and transportation issues

  Facilitated training courses to hospital staff members on hospice care, taught workshops on grief to home health agency staff, and submitted requests for investigations with both adult protection and/or Navajo Protective Services

Additional Experience Includes:

  Adjunct Instructor, San Juan College

  School Social Worker, Bloomfield School District

  Director of Social Services Department, Ute Mountain Ute Tribe

  Medical Social Worker, San Juan Regional Medical Center

  Child Protective Service Casework, New Mexico State Department of Children, Youth, and Family