Yyyyyy x. yyyyyy

0000 xxxxxx xxxx , xxxx , xxxxx 00000 xxx-xxx-xxxx abc@xyz.com

Operations Residential Construction Regulatory Compliance

Staffing Training Team-Building & Leadership Client Relations

         20+ years' experience in operations management with proven track record in residential construction, installations, building inspections, maintenance, customer relations and satisfaction, project coordination, and driving adherence to OSHA and other regulatory standards and requirements.

         Well-rounded business experience includes marketing and promotions spanning social media, event planning, and orchestrating innovative initiatives to attract new business and fuel revenue growth.

• Knowledgeable and experienced in human resources encompassing recruitment, hiring, orientation, training, supervision, scheduling, staff engagement, conflict resolution, and ensuring alignment with all employment laws to control company liability.

         Advanced technical acumen includes proficiency in operating mechanical and heavy equipment such as forklifts, manlifts, backhoes, pallet jacks, and trucks.

         Excel at steering initiatives which maximize productivity, control costs, and achieve performance goals.

         Highly skilled at connecting with and managing people from diverse cultures and backgrounds.

         Adept in inventory processes such as planning, purchasing, vendor relations, quality assurance, and budget compliance.

The Hubb Bar & Grill , Pahrump, Nevada, 2013 to Present

General Manager

         Spearhead full-scope business operations including recruiting, hiring, bar operations, food safety, social media marketing, and community relations.

         Source and hire quality entertainment to maximize public attendance, subsequent revenues, and word-of-mouth marketing.

• Practice and enforce constant compliance with fire, health, safety, and hygiene standards and regulations.

         Created employee work schedules to ensure adequate staffing while minimizing labor expenses.

Walmart, Pahrump, Nevada, 2011 to 2013

Assistant Manager

         Collaboratively headed daily operations by providing influential leadership to 75 personnel spanning functional areas such as customer service, sales, store maintenance, loss prevention, merchandising, and stock management.

         Trained, coached, and mentored department managers and associates in delivering first-rate sales and customer service, vital to maximizing repeat business and loyalty.

         Documented and tracked sales performance, prepared staff work schedules, and placed orders to replenish fast-moving merchandise.

         Ensured consistent compliance with OSHA requirements to minimize store liability and optimize staff safety and retention.

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Horizon Ranch, Pahrump, Nevada, 2011 to 2012

Ranch Foreman

         Played a lead role in driving successful operations for five-acre horse ranch by directing two ranch hands and supervising and/or performing grounds maintenance, new construction, facility repairs, purchasing, equipment / vehicle operation, and oversight of animal healthcare and well-being.

Arizona Daily Star Newspaper / Keefe Commissary Network, Nevada, 2006 to 2010

District Manager / General Manager

         Governed production and distribution operations for Arizona Daily Star s Midway Branch reaching thousands of subscribers.

         Helmed prison commissary for 5,000 inmates on behalf of Keefe Commissary Network.

Creative Touch Interiors, Las Vegas, NV, 2006 to 2010

Field Production Manager

         Directed, motivated, evaluated, and mentored six field managers, eight foremen, and 100+ installers in daily residential construction and installation projects.

         Analyzed and swiftly resolved escalated customer, subcontractor, and personnel issues to ensure seamless business continuity and supreme customer satisfaction levels.

Del Webb-Pulte Homes, Las Vegas, Nevada, 1988 to 2006

General Manager

         Steadily advanced through a series of promotions to most recently oversee the complete spectrum of daily business operations with an emphasis on customer relations, construction, quality management, regulatory compliance (i.e. OSHA, EPA), recruiting top talent, and staff development.

         Aligned, mobilized, and guided 12 construction superintendents, 40 administrative personnel, and 100+ subcontractors in delivering unparalleled excellence in residential construction.

         Interpreted blueprints, communicated job orders to construction teams, and diligently tracked progress to ensure projects adhered to strict specifications and standards.

         Trained, mentored, coached, supervised, and motivated 20 Customer Relations Managers in servicing more than 20,000 occupied homes.

         Achieved and maintained 98%+ customer satisfaction rating to consistently earn industry s JD Power & Associates Award.

         Applied polished public speaking skills toward facilitating contractor meetings having 200+ attendees and town hall customer meetings with 500+ attendees.

         Handpicked to deliver specialized training to high-potential personnel, fulfilling roles such as Trainer of Vision & Culture Development , Elite Contractor Instructor , Managing the Customer Experience Trainer, and Top Gun Trainer charged with developing top 2% of company employees.

Building Technology and Construction Management

Community College of Southern Nevada, Las Vegas, Nevada

Building Inspection Certification

Heur Evectic School of Building Inspection, Salt Lake City, Utah