Accomplished Project Manager eager to contribute 4 years of experience to a progressive organization.

• Demonstrated dynamic leadership skills and sharp business acumen in successfully steering full-scope administrative operations of busy physician practice to optimize performance; included directing 5-member team.
• Certified Black Belt Six Sigma, with a proven track record of increasing efficiency throughout daily operations.
• . Regarded for the ability to deliver outstanding results with the highest degree of expertise, service and professionalism.
• Comprehensive understanding of the skills needed to anticipate, meet and exceed client expectations in a proactive and courteous manner.

Texas Health Resources System Services, Arlington, Texas 2014-Present

Performance Improvement - Project Leader

• Leverage strong management capabilities to successfully maximize efficiency throughout recognition of department weaknesses and development of successful methods to reduce readmission rates and hospital acquired infections (HAI).
• Strategically identify client needs and design innovative technical solutions to ensure overall satisfaction.
• Champion process improvement initiatives, resulting in reduction of 3.5 FTEs and a projected saving of $1M annually.
• Utilize subject matter knowledge to develop highly effective change acceleration process (CAP) training programs for 20+ staff members.
• Achieved 11% reduction in Left Without Being Seen (LWBS) patients throughout implementation of innovative strategies.

V&H Consulting, Dallas, Texas 2015-2016

Product Manager

• Demonstrated strong leadership skills throughout oversight of 6 directs reports, as well as full life cycle product management.
• Streamlined communication and team performance by implementing highly effective process improvement strategies.
• Conducted critical market trend research to identify target demographic, designing successful marketing methods and increasing overall user base.

Texas Health Resources System Services, Arlington, Texas 2013-2014

Performance Improvement - Project Manager

• Utilized Lean knowledge to drive efficiency within operating room design project, leading to a cost reduction of $970k.
• Resourcefully analyzed data, designed workflows and mapped processes, resulting in reduction of company cost of $1M annually.

Texas Health Resources System Services, Arlington, Texas 2012-2013 Performance Improvement - Lean Specialist

• Strategically oversaw Lean process improvement project, leading to a 62% increase in cleanliness and an annual company saving of $26k.
• Provided integral support to Six Sigma department Project Managers, with associated responsibilities including data analysis, value stream mapping and facilitation of workouts.
• Successfully acquired $520k+ in government funding throughout achievement of critical KPI.

Texas Bone and Joint Clinic, North Richland Hills, Texas 2012

Practice Manager

• Contributed extensively to oversight of daily operations, as well as 5 direct reports.
• Chief responsibilities included process improvement, billing and increasing employee performance.
• Identified areas of weakness and developed innovative, needs based solutions.

Master of Science in Healthcare Admin (MHA), University of Houston

Master of Science in Business Administration (MBA), University of Houston

Bachelor of Science in Life Sciences, Pennsylvania State University

Six Sigma Black Belt Certification

Master Change Agent

Scrum Master Certification; In Progress

Project Management Professional (PMP) Certification; In Progress