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Customer Service Specialist
Over 25 years of experience providing top notch customer service throughout various industries.
Excellent interpersonal communication skills, key to promoting services, resolving inquiries and forming lasting customer relationships.
Strong problem-solving skills with a proven track record for meeting time lines and exceeding expectations.
Attention to Detail
EDP Dental, Ronkonkoma, NY 2015-Present
Sales and Customer Service Representative
Utilize strong company knowledge to successfully promote services within a fast paced inbound call center environment.
Demonstrate strong communication skills while explaining company benefits, available plans and dentists in the network.
Help to acquire company funds by collecting overdue membership fees.
Advantage Sales and Marketing, Medford, N.Y. 2011-Present
Strategically increase company revenue by creating effective presentations to upsell products.
Resolve any potential inquiries and provide excellent customer service.
Cash Flow Solutions, Lindenhurst, N.Y. 1998-2010
Used excellent communication skills to aid customers in all phases of electronic payment processing, including education on web portal, conducting thorough follow up and obtaining customer based referrals.
American Food Distributors, Hauppauge, N.Y. 1988-1999
Developed effective sales strategies to increase overall company profits.
Established and maintained key client relationships.
Provided top notch customer service, resulting in increased satisfaction and retention.
Bakery Resources, Manorville, N.Y.
Fulfilled key role as sole proprietor in a distribution environment; oversaw all daily operations.
Bachelor of Science in Elementary Education, Syracuse University, Syracuse, NY
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