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Project Management ~ Operations Leadership ~ Process Improvements ~ Cost Analysis
Financial Administration ~ Team Leadership ~ Profit Maximization ~ Regulatory Compliance
Broad management background spans facilities management, project management, inventory control, risk management, strategic planning, training, vendor relations, and driving efforts to boost productivity.
- Ability to clarify project requirements and steer delivery within timeline, scope, and budget constraints.
- Excel at interfacing with key stakeholders to propel forward-moving efforts and control expenses.
- Methodical and perceptive; extremely well-versed in masterminding measurable process improvements.
- Highly effective communicator; able to coordinate, empower, and guide cross-functional teams in accomplishing objectives and meeting deadlines in a fast-paced, high-growth, and diverse environment.
- Advanced skills in the healthcare industry, especially related to patient safety, quality assurance, and regulatory compliance.
Consummate financial expertise includes accounting, forecasting, budgeting, and profit maximization.
Software skills including Cendant MSI, IHIS Bed Tracking System, Digital Housekeeping, Choice Advantage PMS, Microsoft Office, ASP.Net, Java, C++, Kronos, and project management applications.
Held an instrumental role in Grant Medical Center earning an outstanding HCAHPS score, achieving overall rating of 76.6% (91st percentile) in 2012, ranking above target and in top decile.
Actively participated in Grant Medical Center successfully passing 2011 and 2012 JCAHO inspections.
Joined forces with Facility Director and Manager to accelerate bed cleaning process from 70 minutes to 50 minutes while improving cleanliness score to 76 (versus norm of 72), housekeeping services at score 71 (norm 67), and staff courtesy score from 86 to 90%.
Played a major part in implementing largest hospital automated transport system in the U.S. at Ohio State Medical Center which paid for itself in five years (versus seven-year forecast) and saves up to $1.5M annually.
Reduced departmental labor expenses by restructuring employee work assignments to lower FTEs from 51 to 47.
Launched Epic bed tracking system and digital housekeeping tool recognized as 1st web-based environmental service management tool for Grant Medical Center.
Handpicked as Acting Interim Facility / Environmental Services Manager at Wexner Medical Center two months after hire date and held role for entire six-month assignment.
Increased room gross operating profit at Comfort Inn from 71% to 78% and slashed employee turnover by 45%.
Played key role in $500K renovation and conversion to Quality Inn and Suites following acquisition.
Consistently passed annual inspections at both Comfort Inn and Quality Inn within 90th percentile.
Dramatically heightened Comfort Inn brand quality inspection score from 84.1 % to 94.9% year over year.
Grant Medical Center, Columbus, Ohio, 2013 to Present
Spearhead IT project management operations with accountability for 100 FTEs and $1.9M annual budget.
Led go-live of CareConnect across all 11 hospitals and offices encompassing 700 doctors.
Directed IPad pilot program to streamline bed assignments and enhance mobility among units.
Championed Vocera go-live to bolster communication and responsiveness throughout medical center.
Orchestrated pilot project for cloud-based ES Optimizer real-time reporting solution which enhances staff assignments, quality assurance levels, team cohesiveness, and overall efficiency.
Professional Experience continued Yyyyyy x. yyyyyy Page 2 of 2
Slashed supply costs by 25% by persuasively negotiating vendor contracts for medical supplies.
Played an integral role in successful implementation of RFID technology.
Guided implementation of Epic software solution to track patient discharge and room cleaning/maintenance.
Contributed to development and launch of software which measured personnel productivity.
Introduced automated maintenance management system to meticulously track 6,000 work orders per year, 4,000 equipment items, and 13,000 repair parts.
Actively serve as member of Nursing Council tasked with reducing rate of C. diff infections among patients.
Ohio State University Medical Center, 2010 to 2013
Facility / Environmental Services Project Manager
Directed facility services across 932-bed university hospital including personnel leadership, continuous improvement, patient and staff satisfaction, regulatory compliance, and monthly quality inspections.
Overhauled cleaning standards for 17 high-touch objects in patient rooms and trained staff to comply with current infection control cleaning guidelines; lowered C. diff rate from 14.6 to 9.8 per 10,000 patient days over 18-month period.
Managed Housekeeping department on evening shift including QA audits, room inspections (via fluorescent marking system and ATP bioluminescence system), staff schedules, performance evaluations, facility preventative maintenance, and staff training.
Conduct weekly environmental and facility rounds with Nursing Manager to identify opportunities for quality improvement.
Oversaw employee and volunteer incident reports, maintained OSHA documentation, and controlled 2nd shift operational budget.
Coordinated upgrade of 48 PCs and trained end users to maximize business continuity and productivity.
Provided comprehensive construction management for capital improvement projects valued up to $200K.
Contributed to planning and deployment of Automated Transport System (ATS) featuring 46 pre-programmed Automatic Guided Vehicles (AGVs) which deliver medical supplies 24/7 to designated areas throughout Ross Heart Hospital, The James Cancer Hospital, Doan Hall and Rhodes Hall.
Comfort Inn & Suites, Mentor, OH, 2008 to 2010
Headed daily operations of 156-room hotel, restaurant & bar including budget, human resources, sales/marketing, maintenance, health and safety, guest satisfaction, and staff development and management.
Oversaw HR functions such as payroll, staffing, employee relations, team-building initiatives, training, and health and safety; extensively enforced safety compliance by staff to maintain Workers Compensation rate close to zero.
Days Inn / Quality Inn & Suites, Kingsland, GA, 1998 to 2008
Championed major renovation to transform and upgrade 120-room Days Inn brand to Quality Inn, leveraging outstanding organizational skills to seamlessly coordinate workforce, contract negotiations, vendor relations, and quality control/inspections.
Directed human resources activities from interviewing, hiring and training, to scheduling, payroll, discipline, and performance management.
Maximized sales performance by offering and promoting group rates, establishing relationships with local visitor bureaus and relocation specialists, and monitoring competitive activity.
Strengthened quality performance levels resulting in top scores for housekeeping, front desk, and maintenance.
Brought guest complaint ratio under national average and exceeded room revenue targets each month.
Days Inn, Durham, NC, 1996 to 1998
Assistant General Manager
Supported GM in directing daily business operations for 119-room hotel by diligently maintaining top-quality guest service including property maintenance and guest room cleanliness.
Certified Hotel Administrator, Educational Institute of American Hotel & Motel Lodging Association, 2009
Bachelor of Science, North Carolina Central University, Durham, NC, 1998
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