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Award-winning airline management leader with a consistent, proven track record of achievement.
Excellent listening, verbal communication and interpersonal skills to build relationships with clients, colleagues and vendors, including leading teams while managing duty operations.
Earned two Najm Awards for outstanding performance at Emirates.
Experience creating workflow and use-case diagrams, as well as wireframe prototypes.
Outstanding knowledge of Agile and Waterfall development methodologies.
Proficient with Microsoft Office Suite and Visio and MACS and MARS, with knowledge of Amadeus.
Fluent in English, Hindi and Urdu.
Emirates John F. Kennedy International Airport & Newark Liberty International Airport 2004-Present
Airport Services Officer/Airport Services Duty Manager
Airport Services Senior Agent
Ensure on-time performance of flights and a high-level of service delivery from all vendors.
Oversee the safe turnaround of Airbus 380 and Boeing 777 aircraft above and below the wing.
Manage a team to achieve high productivity levels, and annually conduct performance reviews of staff.
Lead meetings to ensure compliance with regulatory guidelines and service level agreements.
Manage a budget and look for ways to streamline operating costs without sacrificing quality performance.
Supervise several irregular operations such as flight delays or cancellations due to aircraft or facilities failures; natural disasters; and heightened terror alert levels.
Earned two Najm Awards for outstanding performance.
Spearheaded operations and services at new stations as Associate Business Project Manager.
Implemented a Baggage Reconciliation System at Newark Airport as a Business Analyst.
Lufthansa John F. Kennedy International Airport 1998-2004
Passenger Service Agent
BS, Airport Management, Vaughn College of Aeronautics and Technology; currently enrolled
Business Analysis Certificate; earned 2015.
Project Management Professional (PMP) Certificate; earned 2015
Certified U.S. Department of Transportation Compliance Resolution Official
Completed Safety Management System Training
Completed Total Quality Management Training
several training seminars and courses, Emirates Aviation University
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